How to increase your fees right now and why you should

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Okay, I’m guessing. I’m guessing that you’re like many attorneys and you haven’t raised your fees for a long time, ostensibly because you’re afraid that if you do, you’ll lose clients. 

Yes, some clients might leave. But most won’t. They won’t leave because it’s a pain in the behind to find another attorney and bring them up to speed, and they’re afraid they won’t find someone as good as you. 

You do good work, and if it’s been awhile, you deserve a raise. Even just to keep up with inflation. 

Your costs have increased. Rent, payroll, copies, taxes—it never ends, and if you don’t raise your rates to at least keep up with the cost of living, you’re falling behind. 

Your clients are used to inflation right now so if you increase you fees, nobody will be surprised. 

How do you go about it?

Should you increase your rates by a standard amount across the board, a set percentage for all clients? Should you increase the rates for some clients more than others? Should you do it all at once or in stages, over time? 

I’ll bet questions like these that are part of the reason it’s been a while since your last increase. 

Start by talking to your accountant or financial advisor. They can give you guidelines about how much of an increase is warranted, based on your numbers and also based on what other professionals they represent are doing. 

 The other question is what to tell your clients. 

Yes, tell them. Don’t have the increase just show up on their bill and hope nobody notices. Be transparent. Tell them how much, when, and why. In plain language. 

Don’t rant about how much your costs have increased, but do explain which of your costs has increased. Tell them you’ve absorbed the increases for a long time, but you can’t do that anymore. 

They’ll understand. And appreciate that you’ve held the line for as long as you did.

But here’s the key. As much as possible, explain this to your clients “one on one” and not via a form letter. 

They need to hear your voice and you need to hear theirs. If there are questions or issues, you’ll be able to address them without delay and with the respect they deserve. 

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Do attorneys charge too much?

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A lot of people think attorneys charge too much. But you can’t charge too much. It’s not possible. If someone is willing to pay what you ask, then, by definition, it’s not too much.

Unless, somehow, an attorney has some kind of monopoly–government hook up, union contract, that sort of thing, or someone else is paying the bill–in a free market, the market determines price.

Willing buyer, willing seller, and all that.

Actually, many attorneys fees are too low. They don’t charge what they could. Why? Several reasons:

  • They try to match their rates to what other lawyers are charging, so they can “stay competitive,” and everyone gets locked into thinking that what everyone is charging is the “right price”.
  • They believe they will get more clients by offering rates somewhat lower than other attorneys.
  • They haven’t factored in the costs of overhead or inflation.
  • They start out low and are afraid that if they raise their rates they’ll lose clients.
  • They lack confidence in themselves and their abilities or think they don’t have enough experience to charge top dollar.

How do you know if you could charge more? You raise your fees and see what happens. Start with new clients. If there’s little or no resistance, roll out the increase with existing and former clients. Keep raising fees until there is “significant” resistance. I can’t tell you what that is, but you will know it when you see it.

Here’s the thing: the best clients don’t shop around for the lowest priced attorney, and you don’t want the ones who do. You should never compete on price. You’ll attract the worst clients, and besides, there will always be someone who charges less.

The best clients — the ones who return again and again and refer others — understand that you get what you pay for. In fact, if you charge less than most other attorneys, you’ll actually make them nervous. What would you think if you found out that the doctor who was about to operate on your brain charged much less than other surgeons?

You don’t want a reputation for being “low priced”. Instead, you want clients to think of you as “charging top dollar but worth every penny.” In this way, you get the better clients and maximize your revenues and profits.

Regularly survey the market and keep your fees at least in the upper one third of fees in your area. You don’t have to be the most expensive in town to get the best clients (although that may be an effective strategy for some lawyers), but you do want to be among that group.

Will you lose some clients as you raise your rates? Yes, but far fewer than you might imagine. And the revenue you lose by their loss will be more than made up for by the gains from other, higher-paying clients.

In fact, you may find that by raising your rates you actually find there is more demand for your services. More clients at higher rates? That would be okay, wouldn’t it?

The Attorney Marketing Formula: How to Earn More Than You Ever Thought Possible. Click here.

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