How to use your new client intake sheet to get more referrals

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There’s a very simple way to get more referrals from your clients. It will also help you build your newsletter list and meet more referral sources.

All you have to do is add two things to your client intake sheet.

The first addition is a prompt for the client to list people they know who might like to receive your newsletter, special report, video series, or anything else you offer, such as a free consultation.

You or your staff point out this section to them and explain how this helps their friends solve a problem or understand their options. Tell them there is no cost or obligation or pressure of any kind.

Also tell them what you will do if they provide names, i.e., send these people a letter and mention the client’s name (or omit it if they prefer). If they don’t want to give you names, you will instead give them copies of your report or a certificate they can give to their friends to redeem for a free consultation, report, etc.

The client gives you names and you contact those people, or you give the client something to give to those people and let them take the next step. Either way works.

Even if the client does nothing on day one, you will have planted a seed that may eventually result in referrals and subscribers. You can prompt them again by sending them a letter with a blank form they can fill out, or a link to secure web page form. As the case progresses, they may be more comfortable opening up their address book.

The second addition to your intake sheet are prompts to supply the names of other professionals they know. Who are their insurance agents? Do they have a CPA or tax preparer? Do they know any other lawyers? Do they have a financial planner, stock broker, or real estate broker?

Explain to the client that you will introduce yourself to these other professionals. If there is a logical connection with the work you’re doing for the client, explain this. For example, if you’re an estate planner, it makes sense to coordinate with their financial planner or tax professional.

If not, tell the client that you do this for marketing purposes. By meeting other professionals your clients know and recommend, it helps your practice grow. It also helps you meet other good professionals you can recommend to your clients, so it helps these other professionals, too.

Provide a check box for the client to indicate it’s okay for you to mention their name, or not.

Contact these other professionals, tell them you have a mutual client, and you’d like to find out more about what they do and see how you might be able to work together.

Clients will send you referrals without being asked, but if you ask, they’ll send you more.

Learn the formula for marketing legal services. Go here now

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What to do when people ask you for free advice

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Do people ever ask you for free advice? Of course they do. So, what do you do about it?

Do you tell them to make an appointment? Give them the speech about “all a lawyer has to sell is his time and advice”? Or do you answer their question and hope you’re not wasting your time?

I have another suggestion. In fact, if you agree with my suggestion, you will no longer dread calls or emails asking legal questions or seeking free advice, you will encourage them.

The next time someone asks for your advice, don’t answer them over the phone or in an email. Write your answer and turn it into a blog post or newsletter article.

Quote the question but omit anything that might identify the questioner. Answer the question by explaining the law and procedure. Describe the options and the criteria for making the best choice. Provide advice in “if/then” terms.

Send a copy or a link to the inquirer and tell them you hope it helps. Tell them to contact you if they would like to talk to you about their specific case or matter or they wish to proceed further. Tell them you would be happy to quote a fee for this work or consultation.

Your post provides the questioner with guidance about what to do. It shows them that if they choose to take the matter further, you have the requisite experience and knowledge to help them. They’re happy because they got some information and advice from an expert. They understand that if they want more from you, they will have to pay for it.

You get a prospective client who is now one step closer to becoming an actual client. If they contact you again, they will almost certainly hire you and pay you.

You also get content for your website or blog that demonstrates your expertise, your thoroughness, and your willingness to help people. That content helps website visitors understand their legal issue and sells them on you and your ability to help them. If you get inquiries about similar issues, you can point people to your “library” of previous answers. That library of content will also attract visitors through search engines and social sharing.

Don’t merely answer questions, leverage those questions to create traffic, build your reputation, build your list, and pre-sell clients on hiring you.

For more on how to create online content, see this.

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Social Media Myths Busted (and other lessons for lawyers)

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I’ve been accused of being down on social media. It’s true that I don’t use it much, but I do use it. I realize it’s a big deal and it’s not going to go away. I also know that many people who read me and connect with me use social media extensively to provide value to their readers and followers and it makes sense for me to make it easier to do so.

I also understand that social media (done right) isn’t about advertising or selling, it’s about networking. I may not let on that I get the difference, but I do. It is a great tool for finding and reaching out to people in your niche, many of whom you would never meet at in-person networking events.

Apparently, a lot of people don’t get or don’t like social media. So when I saw a new book that promises to reveal the truth about social media and how Luddites like me can use it to increase our bottom line, I grabbed a copy.

In Social Media Myths Busted: The Small Business Guide to Online Revenue, social media expert Laura Rubinstein reveals the truth about common social media myths such as “It takes too much time,” “It’s not relevant to me,” and “You have to be an extrovert to be successful”.

After this, I might read, Social Media is Bullshit.

Whatever your take on using social media in your practice, there’s something else to be learned from Rubinstein’s book. Two lessons, actually, that can be used in marketing even if you never use social media.

The first lesson is about how she wrote the book. Although she is an expert on social media, Rubinstein interviewed 30 business owners and social media experts and got their take on the subject. Those interviews are distilled into the book. She was able to cobble together a book imbued with the knowledge and credibility of the interviewees, no doubt making the book better and easier to write.

Interviews allow you to write a book or any kind of content more quickly and easily. If you interview subject matter experts, their knowledge and experience will add depth to your content. If they aren’t experts, clients for example, their stories can provide context and human interest.

There’s another lesson from crowd sourcing content the way Rubinstein did it, and it’s a big one.

The thirty people she interviewed are all named in the book. They not only get the author’s stamp of approval, they also get exposure to thousands of people who read her book. Do you think these thirty experts might proudly promote this book to their lists and through their social media channels?

You bet your ass they will.

Tens of thousands of people who are interested in social media will hear about this book and want to see what their favorite guru says about social media. Result: Rubinstein is selling a ton of books.

She’s killing it. Bringing in cash, traffic to her web site, and opening doors to new marketing opportunities.

You don’t have to write a book to accomplish this. Interview some experts and post it on your blog. Feature them and their wisdom and they will send traffic to your site.

Where do you find these experts? How about social media?

More ways to create content, build traffic and get more clients, with or without social media: Click here.

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Is your marketing message like a horror movie? I hope so.

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Suppose you went to a horror movie and it was 90 minutes of non-stop slashing and killing. No plot, no character development, no suspense. You see the bad guy in action from start to finish. You know what’s going to happen next (more blood and guts) and you don’t care.

Bad script.

A good script plays with your emotions. It makes you think something might happen to someone you care about, but you’re not sure what it is or when it will happen. It tells a story, so that you can feel what the characters feel and get scared right along with them. There is a rhythm to the film, with highs and lows and twists and turns which keeps the story moving towards a satisfying ending.

You need to tell a similar story in your marketing.

Let’s say you handle divorce and you have an email list. Prospective clients subscribe because they are interested in learning more about divorce and haven’t made up their mind about what to do. So, you start emailing. What do you say?

Many lawyers send their list an endless message depicting the client’s pain (bad marriage) and the ultimate solution (divorce). Every email is basically the same.

PAIN. PROBLEM. (HIRE ME). PAIN. MORE PAIN. MORE PROBLEMS. ONGOING PAIN. (WHAT ARE YOU WAITING FOR?) PAIN. PAIN. PAIN. . .

Bad movie. Your audience is more than likely to walk out (un-subscribe).

Nobody wants to listen to a non stop recitation of painful thoughts, any more than they want to watch 90 minutes of evisceration. Give your readers a dose of pain and problems, but then give them some relief before you go at it again.

Tell them about the problem and the solution you offer. Then, talk about something else. Tell them about one of your clients–what they went through and how they came out okay. After that, tell them another client story with a happy ending. Ah, just when they are feeling good and forgetting about their pain, boom, you remind them again about what might happen if they don’t take action.

The problems is still there. It’s not going away. They need to do something.

Next message, you might talk about alternative solutions. Mediation, counseling, marriage encounter.

Options. Relief. Something else that might work. Give them information, ideas, links.

Then, maybe something completely off topic. Talk about the wind chimes on your patio and how relaxing it is to watch the sunset and listen to the chimes after a hard day at work. Your list sees that you are a real person with problems and stress in your life, just like them.

Then you might talk about wills and trusts. This might not be one of your practice areas but everyone needs to know something about this, including people thinking about divorce. Give them a few tips. Refer them to a good estate planning lawyer you know.

Next up, more pain. They thought you had forgotten about that. They were trying to forget about it, but there you are, reminding them again. And you’re right. The problem isn’t going to go away by itself. They have to do something.

You mention that you have a questionnaire on your website that might help them put their situation into perspective. They fill it out. They see that you offer to speak with them, no charge or obligation, to answer their questions and tell them more about their options. They’ve been hearing from you for awhile. They trust you. They call.

Marketing is like dating. You don’t clobber the girl with a club and drag her to your cave. You court her. You let her know something about you and what you have to offer. You give her time to get to know you. You back off and let things develop naturally.

When she’s ready, she’ll let you know.

Learn how to build an email list and use it to get clients. Get this.

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How to get more traffic and more clients

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Put more people in your posts and articles. You’ll get more traffic, more people reading your content, and more people sharing it. Bottom line, more clients.

People like to read about people. Content about people (instead of concepts) is more interesting to read and more interesting to write.

You could interview people about their life and accomplishments, about their case or cause, or about their process and recommendations. You could present a transcript of your interview or a summary and quotes. You could do a profile. Or simply mention them. You could review their books or articles or performances.

You could write a print piece, create a video or audio, or all of the above. You could talk to them in person, on the phone, or via chat, or email some questions and have them email their answers.

You could tell their story or have them tell it. You could agree with them and champion their ideas, or present their words and your rebuttal. You could name them or keep them anonymous.

You could write about:

  • Your clients
  • People in the news/famous people
  • Centers of influence in your target market or community
  • Prospective clients you have met or consulted
  • People you meet at networking or speaking events
  • People you meet on airplanes
  • Other lawyers in your field
  • Lawyers in other practice areas
  • Professionals in allied fields
  • Business owners who sell to your target market
  • Authors, bloggers, speakers, consultants, and expert witnesses
  • Your family and friends

Asking people you know for interviews or quotes will flatter them and strengthen your relationship. Reaching out to people you don’t know for an interview or comment will open doors to new clients, new referral sources, and new speaking and writing opportunities. You’ll get ideas for improving the marketing and management of your law office. And you have an endless supply of material for your blog or newsletter.

For more ideas on creating content and marketing online get Make the Phone Ring

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How to get more clients from your newsletter

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When I launched my new ebook on Kindle recently I set up an email list for purchasers. If they subscribe, they get tips and other goodies from me related to the subject matter of the book (network marketing recruiting). They get value from me by being on the list. I get a mechanism for promoting my books.

It’s a small list right now, and that’s fine. Sure, I want lots of subscribers, but more than quantity, I want quality.

You should, too.

If you have a large list that’s not producing many inquires for your services (or buying anything else you’re selling or promoting), it’s because you’re focusing on building a list instead of building relationships. Relationships come from delivering value and engaging the people on your list. By finding out what they want to know or do and finding ways to help them.

A list of 50 people who love your content, and you, is worth far more than a list of thousands who barely know who you are.

When I say list I mean email list, not social media connections. On social media, your messages are fleeting. Most people won’t see them. They are public, so anyone might see them, and that makes your posts less intimate and special.

Email, on the other hand, is personal. Even though the same message is sent to many, that message isn’t out in the open for all to see. If someone wants to comment on a social media post, they have to consider that everyone else can see what they say (and who they are). With email, they can remain anonymous to everyone but you.

And with email, you are in control. Your list is yours. Facebook doesn’t determine who does or does not see what you write.

Yesterday, I sent my first email to the new list. I thanked them again for purchasing and told them the price would be going up in a few days, in case they want to let other people know. I encouraged them to leave a review. And then I shared a tip.

I’m starting to build a relationship with my list.

Note that everyone on your list may not be a prospective client for your services. They may have hired you before and not need you again, or never hired you because the crisis has passed. Or they might be a fellow professional who likes what you do. But everyone on your list is a potential referral source.

My list isn’t going to buy my book again, but they can tell many others about it. I’m pretty sure that if I continue to build a relationship with them, that’s exactly what they will do.

If you want to get more clients from your newsletter, get this

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Is it unethical for lawyers to use ghostwritten blog posts?

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Kevin O’Keefe says that ghostwritten blog posts are unethical for lawyers. Unlike legal briefs or other work a lawyer may have penned by others, blogs are considered a form of advertising. If you say you wrote the piece but you didn’t, you are guilty of misrepresentation.

O’Keefe says that clients rely on blog posts to choose attorneys. “The ghost-written post may be better written, funnier, or just plain different than the attorney’s own work product. Even worse, the post may have a completely different perspective or contain better ideas than what the attorney is capable of.”

Basically, clients might hire you because you made them believe you are a better lawyer than you really are.

I have a question. What if you’re a great writer but a mediocre lawyer? Don’t your blog posts misrepresent your abilities? Should we tell average lawyers who write well to dumb down their writing, lest they entice unsuspecting clients to hire them under false pretenses?

How about lawyers who are better at public speaking than they are in the courtroom. Doesn’t their speaking ability give people a false impression of their lawyering skills?

While we’re at it, should we also charge lawyers with misrepresentation if they wear a hairpiece, makeup, or an expensive suit? Won’t prospective clients think they are better looking (and thus more effective) or more successful than they really are?

Just out of law school? Better not have nice office furniture. Clients may think you have more experience than you do.

Are clients so stupid and helpless that we have to protect them against every possible harm? By attempting to do so, don’t we make it more likely that someone will get hurt because people rely on the government to protect them and stop thinking for themselves?

I realize lawyers are held to a higher standard, but what part of arms length transaction is unclear? When did caveat emptor become bad advice?

Anyway, if people who can take away our licenses say we mustn’t say we wrote blog posts we didn’t write, we probably shouldn’t ignore it.

Are there any loopholes?

Can you use ghostwritten material without any byline? If you add the name of the ghostwriter to the byline will that do the trick? How about a disclaimer that the article wasn’t written by you but is posted with your approval?

I don’t know if any of this will suffice to stave off the wolves, but I have another idea.

See, I don’t recommend using “canned” articles or hiring a ghostwriter to write you blog, but not because they may cause harm. I’m against them because they aren’t very good.

Canned articles are usually generic and simplistic. Lifeless and boring. They don’t reflect the real life experiences or opinions of the attorney, and thus, aren’t effective at connecting with readers or persuading them to choose the lawyer who posts them over anyone else.

All this huffing and puffing about how ghostwritten articles get clients to hire lawyers under false pretenses is much ado about nothing. If anything, they usually do the opposite.

Ironic, isn’t it? You post canned articles, thinking clients will be impressed and choose you, but they yawn and look elsewhere instead.

The system polices itself. Imagine that.

On the other hand, ghostwritten material may still be useful by giving  you a place to start.

Re-write the ghostwritten article. Put it in your own words and add your own examples and stories.

Problem solved. The final piece will be more interesting and engaging than the original, and you can honestly say that you wrote it.

Just make sure it’s not too good, or that your head shot isn’t too flattering. The bar police are watching.

Want to get better at writing blog posts? This is what you need.

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10 Ways for Lawyers to Share and Re-purpose Firm News on Social Media

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DW: I invite you to read and study this comprehensive guest post by my friend, Mitch Jackson. Mitch is a successful trial lawyer who has used social media extensively to build his practice.

Social media is all about sharing good content and helping others. Results come from engaging, caring and providing value. My general rule is that only 20% of my posts on the various platforms are about me or my firm. The other 80% are focused on sharing tips and curating good third party content that helps others.

This article is about the 20%.

Overview

You’ve just settled an interesting case or obtained a favorable verdict. Maybe you’ve even made new case law. Here are 10 ways to share this news or update with your tribe (current and past clients, family, friends, and other followers on social media).

Before we get started, remember that in today’s digital world, we’re all media companies. Producing and sharing good content is now, in my humble opinion, mandatory. It’s also important to understand and appreciate the fact that while content is king, context is everything. Each platform is different (some more than others) so care must be taken to post to your tribe the right way on each platform.

Also make sure to start with a good profile on each social media platform. On the internet, you only have about the average attention span of a goldfish (9 seconds) to capture someone’s attention. Make sure to complete each profile with your picture (not a firm logo) and short interesting bio (not a boring lawyer bio).

Step #1: Website and Blog

Share your good news or update in a properly written blog post. Use effective headings and appropriate keywords. Use a story format and write in your own voice and in a non-legal way. Make the post interesting and easy to read. Increase interaction by always including a picture, graphic or video in your post.

If you’re writing your blog posts like all the other lawyers out there, then you’re probably doing things wrong. Be yourself and unique. Share your art.

If you don’t have a website or blog, this is your first high priority step. Everything is going mobile (smartphones and tablets) so make sure your site is mobile responsive (no exceptions). I’m a big fan of WordPress with Studio Press hosted on WPEngine.

Click here to see how we’ve setup our firm website and communication tips blog.

Step #2: Twitter

Share the catchy heading of your blog post, together with a short description sentence on Twitter. Include the link back to your post. Use a hashtag. Although Twitter allows for 140 characters, try and keep your post to about 120 characters to leave room for people to retweet with comments.

Because pictures attract more attention, add the picture you used in your post to your tweet. If you don’t have a picture, use one of the free or paid online services to grab an image that relates to your story (I like Fotolia). One of my favorite techniques is to download and use the free screenshot service called “Jing” by TechSmith to capture a picture of the top portion of my blog post to use later for posting on the other social platforms.

While you’re thinking of Twitter, take your blog post and break it down into 5-10 snapshots addressing key points and topics contained within your blog. Each snapshot or tweet is worded in its own unique and eye catching way. I use a Word or Google document and keep a list of these mini snapshot tweets for future use.

Sit down at night or early in the morning and use Hootsuite or Buffer to schedule these additional tweets once or twice a day, over the next 5-10 days. Each tweet links back to your original blog post.

Click here to see how I’m using Twitter.

Step #3: Linkedin

Take one or more of the tweets that you have listed in your Word document and share it on Linkedin, linking back to your blog post. Normally I do this in the above step by telling Hootsuite to send out the tweets I schedule to both Twitter and Linkedin.

Click here to see how I’m using Linkedin.

Step #4: Facebook

Again, I take one or more of the tweets I’ve listed in my Word or Google document and re-purpose the language for Facebook. Unlike Twitter, Facebook posts can be longer so I usually add a bit more information in Word before posting with the link back to my blog post.

Images are powerful attention grabbing magnets on Facebook and will result in more interaction, shares and comments. Because of this, make sure to include an image with your post. Rather than allowing the link to my blog post to automatically pull an image back into my Facebook feed, I prefer to upload my own image from the blog post. Doing this will display a larger image in your Facebook post.

I have a personal and business Facebook profile and depending on the nature of the content, I post to each once or twice a day.Click here to see how we’re using Facebook for the firm or here for my personal page.

Step #5: Pinterest

If you’re not using this platform then you’re missing out. Upload the picture or screen shot relating to your blog post and add it to one or more of your Pinterest Boards. Several boards you may want to set up include current news, verdicts and settlements, legal tips, testimonials, videos, photos, podcasts, newsletter, and community service, just to name a few.

After using the content in your Word document to complete the description in Pinterest, make sure to add 3-4 relevant hashtags at the end and also include your blog post link in the source link box. This way, when someone clicks on the picture they will be taken to your linked blog post.

I have both personal and law firm Pinterest sites. Feel free to click on the links to see how I’m using them.

Step #6: Youtube

Video is huge on social media. Within a year of posting our first video (it wasn’t very good but it was a start), we received hundreds of new client inquires and dozens of new cases. I was also featured in various high profile websites, blogs, and even the ABA Journal. Talk about good publicity!

If you haven’t already done so, setup your Youtube channel and start making and posting short 1-3 minute long videos. Also share other interesting videos about your activities and events on your channel. People will relate to you when they learn more about your interests, passions, and even your family.

You don’t need a fancy camera and the process is pretty simple. There are plenty of “how to” resources out there but I think you’ll figure things out once you complete and upload your first couple of videos. Using a lapel mic is key to getting good audio.

By far, the best videos we’ve shared are the ones that do not look like they are professionally shot. For example, one involved me stopping while riding my mountain bike and using my smartphone to shoot a selfie video about why staying healthy will help you be a better trial lawyer. It received a great deal of favorable traction and feedback once shared on all the platforms.

Putting the camera up on a tripod at the office and sharing my take on a breaking news event (called newsjacking) has also resulted in articles on Lawyers.com, national interviews, speaking engagements, and even being mentioned or profiled in more than one book. One bit of advice is to remember to pay attention to your background and how you look, and keep your video short and sweet.

Tip: Here’s a secret most people overlook. There are many services and programs that will allow you get the audio of your video transcribed so that you can use it for a future blog post. Others will allow you to rip the audio from the video which you can then use as a podcast more fully described below.

The key is to keep things interesting and snappy. Don’t be a boring lawyer. Don’t sit behind your desk and sound like bla, bla, bla. When I look back, I’m embarrassed to watch my first dozen videos. But guess what, it was a learning process and in the long run, it’s all good.

Here’s our Youtube channel if you’d like to see the bad and the good.

Step #7: SlideShare

This often overlooked platform is well respected and used successfully by marking pros around the globe. I’ve been neglecting this platform for far too long. This past weekend, I uploaded a new SlideShare about negotiation and within the first 24 hours it had more than 900 views and trended on Twitter and SlideShare. The response was so good that this presentation was then profiled on the SlideShare home page. Two days later, we’re over 2,000 views. The exposure for my firm was huge!

You can and should do the same thing. Think about this for a moment. Everything you do as a lawyer is based upon steps and checklists. Take the material you already have that can help consumers (“10 Things to Know and Do If You’re Arrested” or “6 Steps to a Successful Patent”), create compelling and easy to read PowerPoint slides and then upload them to SlideShare. Take the blog post we’ve been talking about and break it down to a 15-20 slide presentation. Link back to your original blog post.

Here’s how we’re using SlideShare.

Step #8: Podcasts

Podcasts are very popular because mobile technology now allows us to easily listen to podcasts anytime and anyplace. Take your blog post and turn the content into a short 10-20 minute podcast. Start with a snappy and attention grabbing intro and then share your information using your own voice. Use your post as an outline and just share your message from your heart. Close with a call to action referring back to your website or blog.

Interviews are also a great way to expand your sphere of influence. Once you’re up and running, reach out and interview other people who your listeners might find interesting. When you’re done, share the link with your interviewee and he or she will almost always share the interview with their audience. This is a great way to expand your sphere of influence and increase the number of eyeballs to your website, blog and podcasts platforms.

There are plenty of resources our there to help get you started but my one stop “how to” podcast site is Cliff Ravenscraft’s Podcast Answer Man.

Once we add and upload a podcast to our host (we use Libsysn), we share the podcast link back at our original post. We also upload and link to Stitcher, iTunes, and Soundcloud.

Note, once my podcasts are completed and uploaded, I share the unique links of these three platforms to most of the above-mentioned social platforms. The heading and short description is changed from the earlier descriptions and posts. Links are also shared on the original blog post or website page, just in case a visitor would rather listen to the material.

Step #9: Spreecast and Google Hangouts

These live video platforms allow you to have your own internet television station. For me, Spreecast has been an awesome platform that has connected me with interesting and well known people from all around the world. I even had the chance to chat with Katie Couric and later that day, we both made TMZ. How cool is that!

Some of the people I’ve interviewed are New York Times best selling authors and celebrities with 250,000 to 1,000,000 Twitter followers. What do you think happens when they tweet out that they’re going to be on my Spreecast?

You can use these platforms to interview guests about legal topics or approaches. I’d also recommend that you do what I do and, depending on your passion, reach out and interview people associated with your unique interest. Your show may not have anything to do with the law but it will highlight the real you to your audience. This allows people to connect with you and that’s a good thing!

Promote your show on all the platforms well before the event and also afterwards (they’re recorded). Share the event links and embed the video of your interview at your blog and platforms. Many of my Spreecasts will have 1,000 unique views within the first hour or so and several thousand in the first 24 hours. Lifelong friends have been made simply from using this single platform.

As I mentioned in the Youtube section, you may also want to have your interviews transcribed or audio ripped for future use on blogs and podcast. Rarely is there a need to duplicate your efforts!

Here’s my Spreecast page to give you an idea about what I’m talking about.

Step #10: Vine, Instagram and Snapchat

Whether you “get it” or not, young adults are using these platforms and they’re becoming more and more relevant in the business world. Several high profile marketing experts are very keen on the future of these platforms. This in and of itself is good reason to get involved on these channels. Setup accounts and start using these platforms to share legal tips in a fun way.

Take the screenshot image of the blog post and share it on Instagram with a link or reference back to your website or blog. Instagram will not allow you to hyperlink, so that’s why we setup a fun and easy to remember domain we direct viewers to. We tell viewers to visit MyLawyerRocks.com for more informaton 🙂

As an example, here is our Vine account  and you can view our Instagram here.  As of this post, Snapchat does not have a web based browser, so connect with me on the platform to see how we’re using it.

Final Thoughts

The above approach is working very well for me. A single blog post can be shared using the above method over several days or weeks. Whatever works for you is fine. Just take action and get started.

Keep in mind that what’s important on social is the 80% part of the equation. That is, engaging and helping others. However, when I do jump over to the 20% side of things, this is exactly how I do it.

Without a doubt, the best increase in influence and engagement I’ve experienced on the digital platforms have come from my efforts relating to other interests that complement the practice of law. When I blog about a legal theory or explain new statutes or case law, all I usually hear are digital crickets. But when I share a blog or social media post about my passions, family, youth sports, or family trips, the interaction and feedback explodes.

For example, I have a communication tips blog where I share a weekly communication tip. This blog is my passion and I enjoy providing useful ideas to help everyday people communicate more effectively. Over time, trust and rapport is established with people (my tribe) who share a common interest. When my tribe has a legal question or someone needs a lawyer, who do you think they call? Here’s my communication tips blog if you’d like to see what I’m talking about.

Along the same lines, I enjoy trying cases and sharing trial tips. My Google Plus Trial Lawyer Tips Community is one of the platforms I use to expand this interest. Over the past year, the community has grown to over 1,500 members (mostly lawyers) sharing hundreds of outstanding trial tips. Click here to visit or join this community.

Conclusion

Today, smart lawyers use social media to inspire, inform, educate and build new relationships. Hopefully you will use some or all of these ideas to do the same thing. I encourage you to use the different approaches in this article and start incorporating social media into your daily activity to expand your sphere of influence.

But remember one thing. Social is not a sprint, it’s a marathon. Be patient and consistent in your efforts. Be transparent, share your unique art, and good things will happen.

I hope you found this article useful and I look forward to seeing you on the digital platforms!

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Mitch Jackson has been a trial lawyer for 28 years and is the 2013 California Litigation Lawyer of the Year (CLAY Award) and 2009 Orange County Trial Lawyer of the Year. When he’s not trying cases, Mitch uses social media to help good attorneys become great trial lawyers and to show everyone (not just lawyers) how to communicate more effectively. His law firm website is JacksonandWilson.com and his communication tips blog is MitchJackson.com

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Get more referrals by making it easy to give referrals

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Yes, I’m a broken record.

Every few weeks, I say something about the importance of building a list, specifically, an email list. I tell you a list allows you to stay in touch with people who aren’t ready to hire you, and with people who did. I tell you that having a list will bring more traffic to your website, more referrals, and more subscribers to your list who might hire you, send traffic to your website, or send referrals.

Did you? Did you add a form to your website that allows visitors to sign up for your list?

Yeah, that’s what I thought.

Is this thing on? You do want to get more referrals, don’t you?

Okay, let’s say someone slipped some LSD into your water bottle and you imagined you actually do have a list. You have a few hundred people on that list, a mix of former clients, current clients, professional contacts, and a random assortment of website visitors.

You hallucinate emailing something to your list. Once a week, you write something that passes for readable and send it out. Sometimes you write about the law, sometimes you write about interesting cases and clients, sometimes you write general consumer or business information. When you get back from your vacation to Italy, you write about the food. When you read a great book, you share something you got out of it.

Okay, you get the picture. A few paragraphs once a week. The only requirement is that it’s not completely boring, and hey, this is a hallucination, so it should be brilliant.

Now what?

At the end of your weekly scribbling, you ask readers to forward the email to someone who might be interested in the content or something you have offered (e.g., a seminar, free consultation, free report, etc.) Add another sentence, “If this email was forwarded to you, you can subscribe by going to. . .”.

Some of your subscribers forward the email. People you don’t know get a taste of your wisdom, and the tacit endorsement of the person who forwarded it.

Word-of-mouth, digital style.

That’s how it’s done, at least in a hallucination. Of course, this will never work in the real world. Forget I mentioned it.

Marketing online for attorneys. Go here to see how it’s really done.

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Can old clients and contacts find you when they need you?

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I got an email the other day from someone I used to know who may have some business for me. I haven’t spoken to him in many years but he was on one of my email lists so he was hearing from me. He hit reply, told me he wanted to talk, and yesterday we spoke.

Suppose he wasn’t getting emails from me? He could have tracked me down, but only if he remembered my name and wanted to go to the bother. I don’t know if he would.

My emails did more than give him a way to contact me, however. They were an ongoing reminder that I was still in business. They reminded him about what I do and how I can help him and the people he knows.

He had been hearing from me for years. When he was ready, my email was in his inbox.

When I was practicing, I asked new clients about any previous claims they might have had, and for the names of the attorneys who handled them. They never remembered the names of their attorneys. That’s why they were sitting in my office instead of theirs.

Do you have lists of your old clients and business contacts? Do you stay in touch with them? If not, if they need you, will they remember your name?

I hired an attorney a couple of years ago. He did good work. I don’t remember his name. I haven’t heard from him since the matter ended. He should be contacting me–sending me a newsletter, an email, a regular letter, a Christmas card–something.

Nada.

If I had a referral for him, I have records and I could look up his name. Would I?

Would you?

Learn how to set up an email system. Go here.

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