Ten ways attorneys can use a newsletter to grow their practice

Share

For many attorneys and law firms, newsletters bring in a lot of business. If you don’t have a newsletter, here are ten reasons you should:

  1. To get more business from current clients. A newsletter is an effective way to let clients know about your other services and show them how they can benefit from those services, without being “salesy”.
  2. To get repeat business from former clients. People who hired you once will hire you again–when they’re ready. A newsletter is a great way to stay in touch with them until they are.
  3. To add value to your services. A newsletter can provide an added benefit for clients. Give clients “subscriptions”. Put a price tag on the newsletter but send it free to current clients.
  4. To educate prospects. A newsletter that provides prospective clients with valuable information helps them make better decisions, allows you to demonstrate your expertise, and provides a mechanism for staying in touch with them until they are ready to hire you.
  5. To generate word-of-mouth referrals. Newsletters have pass-along value. A good newsletter will be shared with an average of three other people, even more online.
  6. To build your contact list. You can offer visitors to your web site a subscription to your newsletter in return for providing their email (and other contact information). When speaking or networking, you can offer to send your newsletter to people who provide you with their business card.
  7. To establish expertise and credibility. Your writing helps prospects, publishers, reporters, meeting planners, and referral sources see you as the expert you are.
  8. To provide content for, and traffic to, your web site. Your newsletter can drive traffic to your web site or blog. Your newsletter content can be re-used as content on your web site or blog, generating additional traffic from search engines and social media.
  9. To shorten the sales process. People who respond to your newsletter are better informed about what you do and pre-sold on your ability to do it, in contrast to people who come to you via advertising.
  10. To serve as a networking tool. Your newsletter is a tool to reach out to other professionals. You can interview them for an article, conduct a survey, ask them to write an article, or ask permission to put them on your mailing list.

A newsletter requires an investment of time, and possibly some capital, but the return on that investment can be substantial. If you want to grow your practice, a newsletter is one of the most highly leveraged marketing activities you can do.

Share

Are you ignoring prospects who don’t have a computer or smart phone?

Share

There are billions of people in the world who aren’t able to read this.

No, not attorneys, although I’m sure there are still a few who haven’t evolved into the 21st century. But they aren’t my target market.

Would I like to communicate with them? Sure. But I’m willing to lose, say, the 5% who aren’t connected, in favor of the economics of reaching the 95% who are.

How about you? Is your target market connected? Do you know how many are not?

If a significant percentage of your target market isn’t online and you do most of your marketing online, you obviously need other ways to communicate.

But what if the bulk of your target market is online? Can you safely ignore the few who aren’t?

If you’re just looking at the numbers, sure. But there are some situations where it makes sense to have other options.

Take business cards, for example. There is a trend today towards the digital business card whereby you collect the other person’s information digitally in your smart phone, via a a “bump” or other method, and they collect yours as well. You don’t need to carry paper business cards, all you need is your phone.

There’s nothing wrong with a digital card, of course; it does save the effort of manually transferring information from paper to your electronic database and it’s kind of cool. But what about the prospect who doesn’t have a smart phone or the right app to collect your information? If all you have is a digital card, you may have squandered an opportunity to make a potentially lucrative new connection.

Whether or not you’ve gone digital, you still need to carry (paper) business cards. And, if you do carry paper cards, you shouldn’t assume the people you give them to can read your QR code. Have your practice areas and other information printed on the card as well.

I love technology and use it extensively; you may, too. But we shouldn’t assume that everyone knows what we know. I’m not saying you have to translate all your marketing documents to print or do a print newsletter in addition to your ezine, unless most of your target market is offline. But with something as inexpensive and effective as a business card, there’s no excuse for not having them.

High tech marketing may be the future but low tech will always work–and you never have to worry about a dead battery.

Share

What I learned in the fourth grade about marketing legal services

Share

After my post, “What to say when someone asks, ‘What do you do?”‘ I read an interesting take on the issue at The Non Billable Hour. In, “The Haiku of What You do,” Matt Homann suggests crafting your answer using Haiku.

As you might recall from fourth grade English, a Haiku is a three line poem consisting of 17 words (or syllables), five on the first line, seven on the second line, and five on the third. Homann suggests structuring your response as follows:

  • Who do I help? (Answer in Five Words)
  • What do I do for them? (Answer in Seven Words)
  • Why do they need me? (Answer in Five Words)

The minimalist nature of Haiku lends itself well to an elevator speech. It forces you to get to the essence of what you do and for whom you do it.

Holmann offers this example for a personal injury attorney:

I help injured accident victims

understand their rights and recover medical expenses

from people who are responsible.

Here’s what I came up with for what I do:

I show attorneys how to

get more clients and increase their income

accomplishing more and working less.

Give it a try and see what you come up with. Post your results in the comments.

Share

What to say when someone asks, “What do you do?”

Share

The next time someone asks you what you do what will you say?

“I’m a lawyer”?

That doesn’t say very much, does it? It’s a good way to clear the room, however.

“I’m a PI lawyer”?

I used to say that but too many people wondered if I was a lawyer or a private investigator.

“I’m a personal injury lawyer”?

Getting better, but many people still don’t know what that means or how you can help them.

If you’ve ever found yourself searching for the right way to answer this question, help is on the way. All you need to do is follow these three steps:

  1. “You know how. . .?” Orient the listener to the problems you solve.
  2. “I help. . .”. Tell them what you do.
  3. “I’m a. . .”. State your practice area.

Examples:

  • Estate planning: “You know how people want to protect their kids and their spouse in case something happens to them? Well, I take care of everything for them so they never have to worry about that again. I’m an estate planning lawyer.”
  • Personal injury: “You know how people get injured in a car accident or on someone else’s property and want to collect money from the other party or their insurance? I make sure they get their bills paid and don’t get taken advantage of so they can get well and get back to work. I’m a personal injury lawyer.”
  • Small business lawyer: “You know how business owners need to protect their businesses and make better decisions? I help them do that with advice and legal documents. I’m a business lawyer.”
  • Family law: “You know how when people get divorced they want to protect their kids and get a fair property settlement? I take care of that for them so they get what they deserve and can sleep better at night. I’m a family law attorney.”

You can also add a few words about “what else” you do: “I’m a business lawyer. . . I also help business owners collect money that’s owed to them and defend them when anyone sues or tries to make a claim against their company.”

You get the idea.

Answering this way gives the listener a context so they can better understand what you do and how you can help them, or someone they know. It may still clear the room, however.

Share

How lawyers are using social media marketing

Share

Lawyers are starting to use social media in a variety of ways only one of which is marketing. Twitter, Facebook, LinkedIn, and other social networking platforms, make it easy to find prospective clients and referral sources, as well as other opportunities to grow your practice.

It’s easy to find people online who write for or consult with people in your target markets and it’s easy to approach them (“friend,” “follow”). If you’re not networking online, you’re missing out on a simple, inexpensive, and effective way to grow your practice and otherwise further your career.

I know. I resisted doing so for a very long time.

Then, I discovered Facebook and realized it’s not just a site for college kids. I spent time watching what others were doing and learned what to do (and what to avoid) to meet more people online and do business with them. I’ve made a lot of new friends on Facebook and re-connected with some old ones from high school and even earlier.

I set up a Twitter account, but didn’t use it. I just didn’t “get” it. I do now.

I’ve been blogging for a couple of years now, and this I do get. I just started working with a lawyer and went to her web site for a quick take on what she’s doing. Well, one of the first things I will suggest to her is to add a blog. I believe it is the single most valuable thing a lawyer can do to market their law practice online.

If you’re new to the world of social media (marketing) I can tell you that the individual components–the various sites and resources that are available to use–are relatively simple to understand and begin using, but if you’re like me, you won’t appreciate their power until you have a better understanding of how they all fit together.

Over the weekend, I read “Crush It!” by Gary Vaynerchuk. The book provides a fascinating look into a bigger-than-life personality and a road map for creating a brand and monetizing it via social media. I was surprised at how much I knew (and was already doing) but I also learned a lot. More importantly, the book made me think about my brand, my “DNA” as Vaynerchuk describes it, something every professional needs to think about, no matter what kind of marketing they use.

Another valuable lesson is the importance of being yourself. That’s sometimes hard for professionals to do, but it is our authenticity that makes us simultaneously unique and attractive to the people in our niche.

The bottom line is, once you create your own brand and use social media to connect with people in your niche markets, you will not only do a better job of selling yourself to the world, you will also attract a lot of business via the Internet traffic that is a natural byproduct of the social media network.

Educate yourself and get started. Social media is here to stay and if you take it one step at a time, it is not only remunerative, it’s a lot of fun.

Share

Is social media a fad?

Share

[mc src=”http://www.youtube.com/watch?v=sIFYPQjYhv8″ type=”youtube”]The social media revolution[/mc]

Share

Social media marketing for attorneys

Share

This isn’t an attorney but he offers a cogent explanation of how social medial should fit into an attorney’s marketing mix. What’s that? You don’t have a mix? Oh my, you really should have a mix. . .

[mc src=”http://www.youtube.com/watch?v=zn1cspHx7DU” type=”youtube”/]

Share

Lawyer marketing 101: The basics of networking

Share

Experts tell us that 85 percent of success in the business and professional worlds is accomplished through personal contacts and word of mouth. The more people you know, then, the more chances you have of meeting people who can and will further your career.

One of the best ways to develop more personal contacts is by networking within organizations. Bar associations, community and charitable groups, and organizations in your target markets provide opportunities to meet prospective referral sources and clients, as well as others who can provide introductions, information, and advice.

Begin by selecting one or two candidate groups that contain people it would be helpful for you to know in the years ahead. Attend a meeting or two, introduce yourself, and decide if it would be useful for you to join. If you decide to join, attend every meeting and
begin the process of making yourself known.

One of the best ways to do that is to volunteer to work on an important committee within the organization. Choose one that has members on it that you would like to get to know or that is engaged in activities that will bring you into contact with key people both inside and outside the organization.

Your work on committees will require time and effort, but over the long term, the relationships you develop can provide everything you need to ensure a lifetime of success.

Today, networking online has become popular. I’ll address that in a future post.

Share

How to get big personal injury cases

Share

A personal injury attorney wrote and asked me if I have a strategy for bringing in bigger cases. I was a personal injury attorney for most of my legal career and when I look back at what I did, I have to say that I did not have that strategy. In fact, I intentionally focused on bringing in a volume of smaller cases.

My thinking was that quantity would bring quality. Bring in thousands of clients over a period of years and you are bound to have some big cases in the mix. And that was certainly true for me. But I also recall thinking, as every personal injury attorney does, that one day, I’ll get a case that will bring me millions of dollars in fees and I’ll be able to retire if I want to. But in twenty years, that never happened. Big cases, yes, but not a single practice-making monster.

But there’s something else I understood and that was that I was not one of the big boys. The biggest cases are almost always handled by the biggest names and most of the time, they are referred there by other attorneys. I wasn’t prepared to compete in that arena. I didn’t have the expertise and, more importantly, I didn’t have the passion for developing it.

The best strategy for getting the biggest cases is to become one of the best lawyers. Win bigger and bigger verdicts, develop your skills and your reputation amongst the bar, and when you have the respect of your colleagues, you will get their referrals.

Another way to get big cases is the one adopted by a lot of attorneys who aren’t one of the best and that is to appear to be. They swing a big stick with multiple full page yellow page ads and TV commercials, they sponsor charitable events attended by centers of influence in their community, they network with the right people, send press releases celebrating their victories, and otherwise promote themselves so that they appear to be one of the biggest and one of the best. And by and large, it works.

To do this, you need money and some marketing skills, but most of all, you need drive. The biggest promoters have big, healthy egos. They are driven as much by the desire for attention as the desire for money. I’m not taking anything away from them. They are usually good enough to serve their clients well and smart enough to bring in one of the best when they aren’t.

If you’re not one of the best and you aren’t willing or able to become one, and if you’re not willing to do what the big promoters do, there is an alternative: target niche markets. Become the biggest fish in a small market where word of mouth is strong and limited resources (and hubris) can go a long way. Become the attorney everyone in that market thinks of when they think of injuries. Network in that market, write for that market, serve that market and the centers of influence in it, and over time, you’ll get big cases. Do it well enough and long enough and you may even get one of the very biggest.

Share

The quickest way to bring in clients

Share

Q: How do I bring in quality clients fast? I think the best way to bring in a steady stream of [type of] clients is to find a good referral source. What should I do?

A: Referrals are the BEST source of quality clients, but they are usually not the FASTEST. It takes time to build relationships, earn trust, develop a reputation.

If you can compensate those sources (i.e., referral fees to other attorneys, if permissible), or work out other kinds of alliances (paid advertising, cross-promotions) where the source has a more immediate incentive for working with you, then you could get some quick business.

Of course your clients are the first place to look. They should be willing to refer, but they may not be able.

Generally speaking, nothing is faster than advertising (except publicity, but you have limited control with that). Cost is obviously an issue. You could try writing for targeted publications and speaking and networking at targeted events. You’ll get access to the right markets, at no cost, plus the unspoken endorsement of the meeting holder or publication, and if you get your message in front of the right people, you will get clients.

Remember that you are always marketing to at least two separate markets: prospective clients and prospective referral sources. One is not necessarily better than another, nor faster.

Q: How do I know if I’m targeting the right market?

A: A market is only as good as your ability to communicate with it. Do prospects have an organization you can join? Meetings you can speak at? Publications you can write for or advertise in? Can you find centers of influence in that market with whom you can network?

Most lawyers look at their services first and then look for people who need those services. Better is to find a market with a need, then look for ways you can satisfy that need.

Start with professionals and business contacts you already know. What markets do they serve? What unresolved needs do those markets have? Find the market first, then work backwards.

You’ll have greater success giving people what they WANT, which may or may not be what they NEED. Find out what people want and then look for ways to help them get it.

Share