How will you increase your income next month?

July 2, 2014 by
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So next month will be better than this month? You’re going to bring in new business or bigger cases and your income will increase?

How? What’s your plan? What will you do to make that happen? Because these things don’t just happen by themselves.

What will you do this month that will bring in more business or increase your income next month?

Be specific.

What emails or letters will you send? Who will you send them to? What will you ask or offer?

What will you do to build your list? Get more traffic? Get more website visitors to call?

How will you get more referrals from existing clients? Former clients? Prospective clients and other contacts?

What new markets will you target? What services will you offer? What will you say to convince them to trust you and hire you?

How will you get more referral sources? What is their background? Where will you find them? How will you approach them?

What articles or blog posts will you write? Who will you offer a guest post to? Who will you ask to do a guest post for you?

Where will you speak this month? What seminars, webinars, or teleconferences will you conduct? What videos will you post?

How will you increase your social media followers? Stimulate engagement? Provide more value?

How will you get more prospective clients to make an appointment? How will close them? Get them to hire you for bigger engagements?

What will you do to collect money that is owed you? How will modify your billing practices to get more clients to pay on time? What changes will you make to your fee structure?

Will you start advertising? Increase your ad buys? Hire a new copy writer?

What will you do to lower your overhead? What can you do about rent, salaries, or other fixed costs? How can you get better deals on variable expenses?

I’m all for being optimistic. But thinking next month will be better without having a plan to make it better is not the way to run a business. Go through the above questions and write down three things you will do this month. Then, start doing them.

Want some help?

Okay, for a simple marketing plan, get this.

For help with your website and online marketing, get this.

For help with writing and referrals, this is what you need.

And if your billing and collection practices need a shot in the arm, run, don’t walk and get this.

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Filed Under: Increase your income, Marketing legal services, Marketing Plan

How to get more referrals by getting more referral sources

June 20, 2014 by
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Every attorney wants to know how to get more referrals. One way to do that is to get more referral sources. Here’s a simple way to do exactly that:

(1) FIND THEM. Find five people who advise or sell to your target market. Other professionals, business owners, and so on. You can ask existing clients and contacts for recommendations, or just find them on the Internet. Zero in on those who have high-ranking websites, decent content, a large social media following, and a newsletter or email list.

(2) STUDY THEM. Read through their site. Subscribe to their newsletter. Follow them on social media. See who they know (e.g., professionals, clients, centers of influence), what they sell, and how they sell it (sales people, online, seminars, speaking, writing, advertising, videos, affiliates, etc.) You’re especially looking for those who are active marketers.

Read their About page and social media profiles. Find a few articles or posts you like. Follow some links and see who influences them. Look through their blog comments and social streams to see who they influence.

(3) CONTACT THEM. Send an email, introduce yourself, and compliment one or two of their articles, their products or services, or something about how they do their marketing. Mention what you do, but only mention it. If you have mutual contacts, or like or follow the same resources, mention that, too. Don’t subscribe them to your newsletter without their permission.

(4) ENGAGE THEM. Contact them again and propose a guest post on their site, and/or, suggest the same for your site. Send them a link to a resource you found, or something you wrote, that pertains to what they do. Ask them a question about something they do or something they’ve written. Share their posts and tweets on social.

(5) HELP THEM. See who responds. Learn more about them. Look for ways to work with them, promote their business or practice. Send them referrals. Introduce them to others in their niche who can help them. Promote their blog, their business or practice, their product or event on social and to your list. If they are local, invite them for coffee and get to know them better.

Is this a lot of work? You tell me. If one out of five respond favorably, and you do this every month, in six months you will have six new referral sources. If each sends only one new client per month, would that be worth the effort? What if they send three?

Marketing is easy when you know The Formula

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Filed Under: Increase your income, Marketing legal services, Marketing Plan, Referral sources, Referrals

The power of one: getting things done for procrastinators

June 16, 2014 by
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Are you a black-and-white kinda guy or gal? I mean, do you have things you’d like to do but haven’t started because you’re not ready to give them your full attention?

You know what I mean. You either do things full force, or not at all. You don’t want to start a newsletter or blog, write a book, or join a networking group because of the perceived immensity of the task or the ongoing commitment.

You’re a perfectionist. And you aren’t getting things done.

Of course you know that by not doing certain things, you’re losing some great benefits. How many new clients, new cases, and new opportunities are you missing out on by putting off these things?

But what can you do?

I’ll tell you what you can do. You can stop thinking about the big picture (and avoiding it) and just do “one thing” to advance the project.

Instead of writing an entire book, write one page a day.

Instead of becoming a networking ninja, set a goal to meet one new professional this week.

Instead of putting off calling all of your former clients to say hello, make one phone call today.

One is a powerful number. It is the difference between not doing and doing.

You can do one.

One page, one idea, one phone call. Progress, not perfection.

So figure out one thing you can for each of your important projects and do it. One thing a day, one thing a week, one thing a month, or just one thing for now.

If you can do that one thing, even once, you can do it again. Before you know it, the project will be complete or, if it’s an ongoing project, well underway.

Start your marketing plan. Click here for help.

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Filed Under: Marketing Plan, Personal development, Productivity Tagged With: , ,

The quickest way to grow your law practice

June 13, 2014 by
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We’ve been talking about social media marketing lately. If you embrace it, and it’s working for you, I’m all for it. But there are two things you need to know.

First, social media may do everything it’s supposed to do for you, i.e., build your list, improve your reputation, bring you leads and clients, but it usually won’t do it quickly. It can take months or years to bring in meaningful results.

Second, you have no control over what happens. Yes, you can see that you’re getting more results on Twitter than LinkedIn and direct more energy to Twitter (and if that’s what’s happening, you should), but whatever is going to happen on a given platform, or all platforms, is going to happen. You can’t make it do more or do it faster.

The same is true of other marketing techniques lawyers typically use–networking, articles, speaking, blogging, publicity, and referral marketing. They all work, but slowly, and you have very little control.

True, you might get lucky. You might meet and sign a huge client at a networking or speaking event. Your blog post may get noticed and linked to by a major publication, sending you a swarm of traffic. And while these things do happen, they are unpredictable. They may happen next month, five years from now, or never.

One marketing technique is different. It gives you tremendous control. You can try it on a small scale and if works, leverage your results into sequentially bigger results with nearly scientific accuracy.

You can also get results much quicker. In fact, I know of no quicker way to bring in business.

Oh, and there’s another advantage: you don’t need to spend time on this marketing technique. You can just write a check.

By now you may have figured out that I’m talking about paid advertising. But I’m not talking about any kind of advertising, I’m talking about direct response advertising.

Most attorneys who advertise don’t use direct response. They use “general awareness” or “branding” style ads, and they are often a giant cash sinkhole. They might work just enough to keep running them (e.g., yellow pages), but not enough to make a difference in your bottom line.

Plus, there’s almost no control. You can ask new clients, “where did you see our ad?” (and you should), but this doesn’t give you the degree of control I’m talking about.

Direct response advertising is different. You include a response mechanism in the ad (call this number, fill out this form) and measure the response. If you get enough response, if the ad is profitable, you run it again. If it continues to pull in sufficient response, you continue to run it, and in more publications or websites.

So, you start with a small, inexpensive ad. If it works you buy more ads, and perhaps bigger ads, and you continue your campaign. If the ad isn’t profitable, you pull it and try something else.

You don’t risk big money unless and until you know you have something that’s working. And then you test some of the variables (e.g., headline, offer, list, copy) to see if you can make it work even better.

Lead generation ads are direct response, and often work better than “one step” advertising (i.e., “Call for an appointment”). In a lead generation ad you offer something other than your services, in order to get people to identify themselves to you so you can add them to a list. You might offer a free report, a book, a “planning kit,” a checklist or a set of forms. The quality of your free information “sells” the recipient on hiring you.

Instead of giving away your book or kit, you could sell it. Everyone who buys your book or paid seminar is likely to be an even better prospect for your services, and their purchases help you pay for your advertising and fulfillment.

Advertising isn’t easy. It requires expertise and some money to start. But unless you are precluded from doing so (by your bar or firm), if you want to grow your law practice quickly, I suggest you consider adding direct response advertising to your marketing mix.

Because there’s no faster way to grow your law practice.

If you’re getting started in marketing, start with this.

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Filed Under: Advertising, Increase your income, Marketing legal services, Marketing Plan, Social media, Social media marketing Tagged With:

How to profit from rampant unemployment

June 6, 2014 by
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92,009,000 Americans aren’t working. That’s a lot of people who can’t afford to hire you.

What can you do to protect yourself? How can you profit (there, I said it) from everyone else’s misfortune?

I jotted down a few ideas. They may be obvious, but just because people know something doesn’t mean they’re doing it. And let’s face it, lawyers are very slow to change (anything), so there’s a good chance you may not be doing the obvious, or if you are, not doing it enough.

  1. You might be tempted to target lower “income” clients. Don’t do it. Do the opposite. Re-focus your efforts on higher income clients. Yes, there are fewer of them. But they can afford to hire you. What good is having millions of people who need you if they can’t hire you?
  2. Target industries and market sectors that are growing. For example, companies that sell to the Feds, and the people who work for them. And the companies that sell to these companies. And the professionals who advise these companies and the people who work for them.
  3. Consider adding or switching practice areas. I read one report that said half of the country is having trouble paying their mortgage and rent. Does this mean you should take up bankruptcy, foreclosure, unlawful detainer, and the like? It means you should take a look at them.
  4. Get set up to accept credit cards, PayPal, and other payment systems. Give clients alternative ways to pay you. (Bitcoin? Barter? Tulips? No comment.)
  5. Put more resources into marketing. I’ll bet you were expecting me to say that. But hey, with a glut of lawyers competing for fewer clients, you’ve got to step up your game. Review your website. Consider more “reaching out” methods than you usually use. Work on your interpersonal skills. Do some joint venture marketing. Learn how to sell.

I guess I could add, “considering moving”. Some parts of the country are doing much better than others. This may seem extreme, but in view of where we are today, nothing should be ruled out.

Review (or create) your marketing plan. This will help.

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Filed Under: Increase your income, Legal industry, Marketing Plan

20 hours a week marketing your law practice?

May 28, 2014 by
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Email provider Constant Contact conducted a survey of 1,300 small business owners. They found that, “A small business owner — along with another employee — will spend an average of 20 hours per week on marketing.”

Does this sound like a lot?

The business owners weren’t selected at random. They were part of the company’s “Small Biz Council,” which suggests they weren’t your average small business because (a) they use email marketing, and (b) they are part of a “Small Biz Council”.

Before you read further, how would you answer this question? How many hours per week do you spend marketing your law practice?

Your answer will depend on how you define marketing.

If you believe that “marketing is everything we do to get and keep good clients,” as I do, you will realize that marketing is deeply baked into our daily activities. It’s not something we put on our calendars and “do” once a week, we do it all day long.

Take client relations, for example. If you spend ten hours a week speaking with, or writing to clients, all of the little things you say and do (and avoid saying and doing) count as marketing. How you greet them–your smile, your handshake, offering them something to drink, cleaning up your desk before escorting them into your private office–it all counts.

Now how about the time you spend writing blog posts, articles, and newsletters, and time spent speaking and networking (including on social media)? You can also count the time you spend reading things you can use in your writing or in conversation with clients and prospects and referral sources.

You’re reading this post right now, either in your email or on my blog.  In my book, time spent learning about marketing counts as marketing.

Are you adding this up?

Don’t forget the time you spend communicating with staff or outside vendors about your website, advertising, PR, or content creation.

Are you on any committees? Do you do any charitable work? The time you spend at meetings or playing in charity golf tournaments is at least partially marketing related since you are building relationships with people who can send you business or otherwise further your career.

So, you spend a lot more time on marketing than you thought. Now that you are aware of this, you can consciously improve your marketing.

The next time you meet with a client, think about how you can improve their experience. What else can you do or say? What can you give them?

Look at everything you do throughout your day and think about how you can do it better, faster, or more effectively. Because marketing is everything we do to get and keep good clients.

Want to get better at marketing your law practice? Here’s what you need.

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Filed Under: Client relations, Law office management, Marketing legal services, Marketing Plan

How well do you know your clients and prospects?

May 27, 2014 by
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Peter Drucker said, “The aim of marketing is to make selling superfluous. The aim of marketing is to know and understand the customer so well that the product or service fits him and sells itself.”

In other words, when there is a close match between what you offer and what your client wants and needs, you don’t need to persuade him to hire you, you need do little more than show up.

Do you know what your clients want? Do you know what keeps them up at night? Do you know what other options they have considered?

Do you know where they live and how much they earn? Do you know what they do for work and what they do on weekends?

You may not know these things if you are like most lawyers who define their target market merely in terms of legal problems. That is, anyone who has a certain legal issue is a potential client. That may be true in a literal sense, but if you stop there, you’ll never achieve the kind of synchronicity that draws clients to you and makes them immediately see you as the best solution.

You need to define your target market in terms of your ideal client. Who is an almost perfect match for you? You need to know your clients and prospects so you can focus your marketing efforts on attracting them.

If I tell you I know lots of clients I can refer to you but I need you to tell me what you are looking for, what would you say? When you can answer this question with specificity, marketing gets a lot easier.

I’ll be able to quickly identify clients who would be a good match for you and I will be able to tell them why they should contact you.

When your ideal client reads something on your website, they will know that they don’t need to look elsewhere, they’ve found the right lawyer.

When you are networking or on social media and someone asks you what you do, you’ll be able to tell them not only what you do but for whom you do it, making it more likely that they will self-identify.

Many lawyers are hesitant to define their ideal client, or publicize it, because they are afraid they won’t attract clients who don’t fit the profile. “If I say my ideal client is in the insurance industry, I won’t attract clients in the transportation field,” they say.

Yes, and that’s the point.

You don’t want to get the scraps in a variety of markets, you want the lion’s share in one market.

Big fish, small(er) pond?

Choose a target market. Define your ideal client. Get to know everything you can about them. And then offer them exactly what you know they want.

When you do, you won’t have to explain why anyone should choose you instead of any other lawyer. Everyone will know.

For help in defining your target market(s) and ideal client, get this.

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Filed Under: Marketing legal services, Marketing Plan, Networking, Referrals Tagged With: , , ,

How to tackle big projects

May 22, 2014 by
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I’ve done a lot of writing in my life but I’ve never written fiction. I want to. Writing novels has been a lifelong dream. It sounds like such an immense project, doesn’t it? How do you do it? Where do you start?

Like any big project, you start at the beginning. As Mark Twain said, “The secret of getting ahead is getting started. The secret of getting started is breaking your complex overwhelming tasks into small manageable tasks, and starting on the first one.”

Novelist, E.L. Doctorow, when asked about the immensity of writing a novel put it this way: “It’s like driving a car at night. You never see further than your headlights, but you can make the whole trip that way.”

Big projects are collections of smaller tasks. You don’t sit down and write a 100,000 word novel, you write 1,000 words, or 500, and you repeat this process until you are done.

But don’t you have to know the destination? You can’t just get in your car and drive and expect to get where you want to go, can you?

Some people do. Some people know they want to write a book or start a business or travel to foreign lands and they just do it. They begin the journey, with little more than a general idea of where they want to go, and eventually, they get there. They’ll probably tell you that not planning everything makes the journey that much more enjoyable.

In the world of fiction writing, they are called “pantsers”. They write by the seat of their pants. They start with an idea or a character and see where it takes them. The few times I’ve tried writing a story, I did it this way. I quickly found myself asking, “What happens next?” and I didn’t know, so I stopped writing.

At the other end of the spectrum are plotters. They plan out the entire story, from start to finish, deciding in advance “what happens next” before they begin the actual writing.

And then there are those who fall somewhere in the middle. They know the major plot points or beats they will use to advance their story, but they don’t know all the details. They are prepared to let their characters take them in different directions, but they keep their eye on the destination.

In the business world, I think the latter is the right model. A business plan that is loaded with specifics and details is impractical to follow in view of the vagaries of the real world where, unlike a novel, you aren’t omnipotent. On the other hand, starting with no plan whatsoever could find you wandering, if not foundering.

A business plan, or the plan for any big project, should address the big picture and general direction of the venture. You need to know where you are going and how you will start; you don’t need to know everything.

Do you have a big project you’ve been putting off because you don’t know how to do everything? Now you know you don’t have to. You need to know what you want to accomplish, have a basic understanding of the issues you will need to address, and then you need to start.

You don’t need turn-by-turn navigation helping you get to your destination. You can stop along the way and look at the map or ask for directions. But you’ll never get where you want to go unless you get in the car, turn on the engine, and drive.

The Attorney Marketing Formula comes with a simple marketing plan that really works.

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Filed Under: Marketing Plan, Personal development, Productivity

Marketing legal services like a bookkeeper

May 6, 2014 by
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Bookkeepers aren’t usually known for their prowess in marketing legal services, but if you put them in charge of marketing for your firm, they’d probably advise you to do something like the following:

STEP ONE

Make a list of your “best” clients over the last two years. These are the ones who pay you the biggest fees, give you the most business, and other factors (e.g., provide the most referrals, most enjoyable to work with).

STEP TWO

Write down a few details about each client. For business clients, record their industry, size (revenue, employees, units), etc.; for consumers, record their occupation, age group, and other demographic factors. Also note the client’s “presenting problem,” i.e., legal issue or objective they first approached you about.

STEP THREE

For each client, note how they found you (or you found them):

  • Referrals: From whom? Client? Professional? How did I meet that person? What prompted the referral?
  • Internet search: What keywords? What landing page? (Note, start tracking this going forward)
  • Internet other: What article, site, or page did they come to your site from? (Start tracking this, too)
  • Social media: Which platform? Which post/tweet, etc? Who re-posted/tweeted/recommended?
  • Networking: Which group? Who introduced you? What did you say, do, offer? What did they ask you?
  • Ad: Which publication? Which ad? Was it the first time they had seen it?
  • Other: Speaking, articles, etc.

If you don’t know the answers, ask the client, and update your systems to start tracking this data in the future.

STEP FOUR

Based on this information, think about what you can do to get more clients like your best clients. If most of them are coming from referrals from other professionals, think about how you can strengthen your relationship with those professionals and how you can reciprocate. If you’re getting a lot of referrals from certain clients, reach out to them to thank them and look for other ways you can help them outside of your legal services.

How much business are you getting from ads, speaking, or social media? If not much, cut down on or eliminate time and money in those areas. If you do get good clients from these efforts, do more of these.

Now that you’ve identified your “best” clients, speak to them and find out more about them. What groups do they belong to and network at? What publications do they regularly read? Where are they active in their industry or community? The more you know about them, the more you can focus on activities that may help you identify and attract clients who are similar to them.

Ask your best clients to identify other professionals they work with and ask them to introduce you. Contact those professionals, let them know you have a mutual client, invite them to coffee.

Your bookkeeper would tell you to identify things that have worked best for you in the past so you can do more of them. She would also tell you to reduce or eliminate those things that have not worked well for you in the past.

The numbers tell the story.

Please say hello to your bookkeeper for me, and ask her if she would like to write a guest post for my blog.

Do you know The Formula? Go here now

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Filed Under: Law office management, Marketing legal services, Marketing Plan

Lawyers: the world’s second oldest profession

April 23, 2014 by
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We’re mouthpieces. Clients pay us to advocate their position. We don’t have to believe in what our client wants, or like them personally, we do their bidding. Kinda like the world’s oldest profession.

Now, now, don’t get your panties in a festival. I’m being real here. We don’t care if our client is ugly or smells bad, we only care if the check clears. We do our jobs. If we don’t, we’re out of business. Besides, if we don’t do it, some other shyster will, so all our righteous indignation and standing on principle is for naught.

At least that’s what some people think.

The truth is, we can decide who we will and won’t represent. We don’t have to represent anyone who shakes a bag of money in our face. We can refuse to take cases and causes we don’t believe in or represent any client who needs our help. And we can make a fine living doing it.

But I don’t want to talk about policy or the image of the profession. I want to talk about marketing.

At some point, you should have written a description of your ideal client. (If you have not and you need help doing so, get The Attorney Marketing Formula.)

Once you have decided on your ideal client. . . Don’t keep it a secret.

Tell people what kinds of clients you want to work with. Publish this on your website. Let everyone know.

Practice areas are easy: here’s what I do, here’s what I don’t do. (But I know a lot of other lawyers, so if you have X problem, give me a holler and I’ll introduce you to a lawyer who can help.)

What’s more challenging is describing clients by industry or demographics.

You represent only men or only women, only landlords or only tenants. You represent clients in certain industries or of a certain size or market sector.

“Yeah, but if I declare to the world that I represent clients in the automotive industry, I won’t get hired by clients who manufacture appliances.”

What you have to realize is that this is a good thing.

You may not get appliance manufacturers, but you’ll get more from the auto industry. They will be attracted to you because they see you are dedicated to serving them. They’ll see that you understand their needs and speak their language. You have helped others like them, so it’s obvious that you can help them, too.

We may be the world’s second oldest profession, but this doesn’t mean we have to represent everyone who can pay.

Specialize in the clients you represent. And don’t be afraid to announce it.

Choose a target market. If you don’t know who to choose, choose anyone. Jim Rohn said, “It doesn’t matter which side of the fence you get off on sometimes. What matters most is getting off. You cannot make progress without making decisions.”

On the great road of life (or business), some choose the left side, some choose the right side, and both can do well. The ones who stay in the middle of the road are the ones who usually get run over.

This will help you choose your ideal client and target market. 

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Filed Under: Marketing legal services, Marketing Plan, Specializing Tagged With: ,
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