Attorney advertising: don’t let this happen to you

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The other night I heard a radio commercial for a tax attorney. Not a “tax resolution” firm that does offers in compromise, a regular tax firm. At least that’s the way it was presented.

This was during “drive time” on a station that probably has many hundreds of thousands of listeners. Drive time radio is expensive, especially on a show with a big audience. How many listeners have a tax problem and can afford to hire an attorney?

I’m sure the attorney doesn’t need many clients to pay for the ads and turn a profit. But why not advertise on a Sunday “investor” show? Small audience, but much more likely to need a tax attorney. And the cost of that kind of show is a fraction of the cost of a “drive time” ad buy.

Anyway, I’m listening to the ad, waiting for the call to action. Now if you were running expensive ads on drive time radio, what would you want as the call to action?

You would want to offer a free report, wouldn’t you? So you could build a list of people who aren’t sure they need an attorney and need more information. A list of people who don’t have a tax problem right now but think they might soon.

Yep, that’s what you’d want. You are an attorney advertising genius.

But not this attorney.

This attorney made the same mistake most attorneys do in their ads. The call to action was to have listeners call the attorney’s office to make an appointment. (I don’t remember if he was offering a free consultation.)

The ad never mentioned the attorney’s web site. No “free report”. No way for the attorney to generate leads of prospective clients so he could stay in touch with them.

Call or don’t call. Those were the options.

Of course there’s nothing wrong with telling people to call for an appointment. But don’t make that the only option. Reach out to the “maybes” and get them into your marketing funnel. Build a list of prospective clients. Some of them are going to need your services at some point and you want to be “in their minds and their mailboxes” when they do.

One more thing. If you’re driving home from work and hear a radio commercial, what’s easier to remember a phone number or a website?

Exactly.

Anyone who advertises today and doesn’t include a website is really missing the boat.

You don’t have to advertise, but you do need a website. Find out what to do here.

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Marketing legal services with a rifle, not a shotgun

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Most attorneys use a shotgun in their marketing. They spray marketing pellets far and wide, hoping to hit anything that flies by. Because they aren’t focused, they spend too much time (and money) and are often frustrated with their results.

The most successful attorneys use a rifle in their marketing. They aim at carefully selected prospective clients and referral sources. They may not always hit something, but when they do, the usually win the big prize.

Let’s look at two estate planning attorneys seeking to build their practice through networking.

Attorney number one goes to a networking event at his local Chamber of Commerce. He meets as many people as possible and comes home with 20 or 30 business cards. He sends everyone a “nice to meet you” email and waits to see what happens. And waits. And waits. Because everyone he met is busy, and also marketing with a shotgun, not much happens.

Attorney number two focuses on professionals in the health care industry, so he attends a networking event sponsored by an association of health care professionals. Before he goes, he does some homework. He finds out who will be speaking at the event, and gets a list of the event organizers and committee heads. He Google’s these people’s names, visits their websites, and sets up files on three people he wants to meet at the event. He knows where they work, what they do, and what’s important to them.

At the event, he meets with his chosen three. He takes notes about their conversations. He hits it off with the administrator of a big hospital, in part because they know some of the same people.

The attorney sends follow-up emails to his three. He notes that one belongs to another organization which has a meeting scheduled in two months, and makes a note to ask him if he will be attending that meeting.

The attorney calls a physician he knows whose name came up in his conversation with the hospital administrator. He tells him about his meeting and asks a few questions about the administrator, adding this information to his notes. He says something nice about the administrator.

He does more research on the administrator and his hospital. He finds out which law firms represent the hospital. He subscribes to their newsletters. He does the same thing for the hospital’s insurance brokers, accounting firms, and some of their major suppliers. He sets up Google alerts for these firms and their partners or principals, so he can stay up to date on any news.

He calls the administrator and leaves a voice mail message. He says he enjoyed meeting him and says he spoke to the physician they both know and told him about their meeting. He says the physician said to say hello.

He emails a copy of an article he just wrote for a health care web site to the three people he met at the event. Because he took notes, he is able to add a personal note to each email, mentioning something they talked about at the event.

Okay, you get the idea.

Attorney number two is focused. He doesn’t try to meet everyone, he is selective. He does his homework and he follows up. And because he’s not “targeting” everyone, he has the time to do it.

Attorney number one may get some business from his Chamber of Commerce network. But attorney number two is networking with heavy-duty centers of influence in a niche market. Because he specializes in that market, those centers of influence will notice him and eventually, provide him with referrals and introductions to other centers of influence in that market.

Marketing legal services with a shot gun can make you a living. Marketing with a rifle can make you rich.

Want help choosing the right niche market for your practice? Get this.

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Marketing wisdom from the founders of two great companies

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Edwin Land, co-founder of Polaroid, said, “Marketing is what you do when your product is no good.”

I don’t think he literally meant that a good product sells itself, but darn close. Clearly, marketing is easier when you have the right product or service.

Lawyers don’t sell innovative products that make people go “wow”. They sell results and effort. Clients can see the former. They often don’t see or appreciate the latter. Your job is to make sure they do.

For lawyers, marketing is more than what you do, it’s who you are. Your values. Your compassion. Your hard work. You must care about your clients and your clients must know it. They must feel about you the way you feel about them.

David Packard, co-founder of Hewlett-Packard, said, “Marketing is too important to be left to the marketing department.” For lawyers, truer words were never spoken.

Marketing is simple, when you know The Formula

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How to qualify prospective clients in four seconds or less

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Would you like to know if someone is a candidate for your services within four seconds of meeting them?

I just read about a financial advisor who built a very successful business doing that. He cold called investors, introduced himself, and asked a simple question: “Are you looking for a new financial advisor?”

He didn’t ask if they were interested in getting information about a hot stock. He didn’t invite them to a seminar. He was looking for people who wanted a new advisor and that’s what he asked.

They either were or they were not. If they said yes or maybe, he moved forward. If not, he moved on.

Hold the phone, I’m not suggesting you cold call. Or that you ask people you just met a qualifying question. “Hi, I’m Joe. Are you looking for a divorce lawyer?”

But I am asking you to put on your thinking cap and come up a good qualifying question for your services.

There are many ways to phrase the question:

  • Are you looking for. . .?
  • Do you need. . .?
  • Which of these works best for you. . .?
  • Do you have this problem?
  • Have you ever. . .?
  • Why are you. . .?
  • Are you ready to. . .?

You might put the question on the home page of your website, front and center, to let visitors know they’ve come to the right place. You might not ask until someone has had a chance to read something, get their questions answered, and get a sense for who you are.

You might ask in conversation. Or hand over a brochure or report that asks for you.

On the other hand, you may never vocalize the question or put it in writing. The question may be no more than sub-text. But there it will be, guiding you and qualifying your reader or listener.

Crafting this question will help you define your “ideal client”. What is their problem? Where are they in the process? What other solutions have they considered or tried? It will help you qualify prospective clients, possibly in four seconds or less.

So, what would you ask someone to find out if they are a prospect for your services?

Do you want help describing your ideal client? Get this.

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Attorney website content for getting more referrals

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A lawyer in New York needs a lawyer in San Diego (that’s where you are) who does what you do. He’s got a client he needs to refer. Will he find your site? Will he like what he sees enough to recommend you?

An attorney across the street has a client to refer and doesn’t know anyone who does what you do. Will he find your site? Will he recommend you?

If you want to get more referrals from other lawyers, your website should have content for other lawyers.

Start with keywords.

A lawyer may include keywords in his or her search that are different from those used by prospective clients. He may want a lawyer who belongs to a certain bar association, for example, or who has a certain designation (i.e., “Certified Specialist”). He may use certain geographic keywords in his search that a local would not use.

Make sure your pages and posts are optimized for those keywords and phrases.

Set up landing pages specifically for other attorneys. Greet them “lawyer to lawyer”. Tell them about yourself the way you would if you were meeting in person or speaking on the phone.

Offer them lawyer-like content (articles, posts, white papers, briefs, etc.) that demonstrates your bona fides and makes them see you as a peer. Use terminology and examples likely to resonate with a practicing lawyer.

Talk about how you work with other attorneys. Provide stories and testimonials from other attorneys who have given you referrals. Talk about referrals you have given, too. If appropriate, talk about referral fees and how you handle them.

Provide content that helps lawyers do a better job for their clients. For out of state lawyers, for example, you might write an article on, “What out of state lawyers must know about [your field] in [your state or province]. For local lawyers in other practice areas, “What every [your state or province] lawyer who doesn’t handle [your field] needs to know about [your field]”.

Once you’ve done this, do the same thing for non-lawyer referral sources.

Your attorney website content shouldn’t be limited to prospective clients. Professionals and others have clients, customers, or patients to refer. Help them find you, give them reasons to trust you, and you will get more referrals.

For help with your attorney website content, get my Internet marketing course for attorneys.

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Word of mouth referrals

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I saw a movie last weekend about an ethnic restaurant on the brink of bankruptcy. The manager met a quirky man, driving a taxi, who claimed to have been a great chef in the old country. Desperate to turn things around, he hired the man and crossed his fingers.

Turns out the chef really was good and business started to pick up.

One customer, an older woman, told the manager she loved the food and would tell everyone about the restaurant. Her husband added, “. . .and she knows everyone”.

Apparently, the woman did know everyone because the restaurant suddenly got very busy. When a food critic gave the place a glowing review, there were lines around the block, two hours before the place opened.

The woman was a connector. She was influential. And because she knew a lot of other influential people, if she thought you were good, the world would quickly hear about it.

What if you had a client like that, a connector who really loved what you did for them? Before you knew it, word of mouth referrals would bring you a waiting room full of new clients.

The thing is, people don’t wear a sign to identify themselves as a connector. It could be anyone. It could be that unassuming older lady sitting in your waiting room right now. If she likes you, your practice is made.

Okay, you may never have a client like that. Or, you may have someone next week. So you do a great job for everyone, because you never know who they are.

Yes, I know you would do that anyway. Because it’s the right thing to do and because it’s who you are. You don’t treat big shots any differently than regular folks.

Here’s the thing. Regular folks can also bring you a lot of business. They may not be connectors who can tell the world about you, but they can refer you a new client, and that client can do the same.

I often took small, unprofitable cases. I didn’t make any money on those cases but my business model was based on serving clients, it was not based on the viability of any one case. I helped my clients with small cases and they came back with big ones.

In a sense, every client is a connector. You may never get a five star review, there may never be a two hour line to get into your waiting room, but treat everyone right and you will have a never ending supply of new business.

Get more clients. Get The Attorney Marketing Formula.

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How often should I write to my clients and prospects?

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When it comes to writing clients and prospects, many lawyers are worried about writing too often. Instead, they should be worried about not writing often enough.

You need to stay in touch with people on your lists, to remind them that you are still around, and still available to solve legal problems. They need to continually see your name and think nice thoughts about you, so that when they have a legal problem, or know someone who does, you’ll be “in their minds and in their mailboxes”.

The more often you write, the more business you’ll get.

Is there such a thing as too much or too often?

Sure. If you write boring, self-serving crappola, once is too much.

On the other hand, if you send interesting, helpful information that your clients and prospects want to read, you almost can’t write too often.

Let’s not make this more complicated than it needs to be. Make a vow to send high quality information, interesting stories, and valuable resources to the people on your list. Then, pick a schedule and stick to it.

Write often. It doesn’t have to be long. A few paragraphs is enough if that’s all you have to say. Link to an article or video you thought they would like to see and tell them why. Tell them about a change in the law that might affect them. Give them a few tips.

Instead of a monthly newsletter with several articles, send one article once a week. That gives you four opportunities to connect, and shorter articles probably have a better chance of being read instead of set aside “for later” and never opened.

Actually, it really doesn’t matter if they read what you write. What’s important is that they see your name. Better once a week than once in awhile.

If you want hundreds of ideas for articles, blogs posts, and emails, get this.

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What are you NOT telling your clients?

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There are no little things in marketing or client relations. Everything is important.

I just spoke to someone who went to his dentist expecting to pay $80 for a cleaning but when he went to pay the bill, he had to fork over $128. It seems that when he called to inquire about the cost of the cleaning (he’s on a budget and wanted to make sure he had enough in his account), he was told it would be $80. He was NOT told that there would be an additional charge for the exam.

It is a lot of money (to him). It is a big deal (to him). When he called to ask “how much,” the dentist should have made sure he was told what the total charge would be.

A professional (or any business) cannot be sloppy about details, especially when it comes to money. People notice. Any trust they had for you before will be in jeopardy.

“What else aren’t they telling me?”

Never assume your clients know anything. If you’ve told them the fees and costs, tell them again. If there might be extras, make sure they know and get their okay before you go ahead.

I’m not suggesting you get all paranoid and lawyer-like, (wait, that’s redundant) and get their initials on everything, in triplicate. Just be aware. And sensitive.

Your client is your mother, and trust me, you don’t want to mess with Mom.

Marketing is everything we do to get and keep good clients. Everything. 

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The 80/20 Principle and your law practice

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One of my favorite books is The 80/20 Principle by Richard Koch. In it, Koch makes the case first articulated as The Pareto Principle, that “a minority of causes, inputs, or effort usually lead to a majority of the results, outputs, or rewards”.

The idea is that as much as 80% of your results may come from 20% of your effort. In the context of practicing law, that might mean that 20% of your clients produce 80% of your income. The actual numbers, however, aren’t necessarily 80/20. They might be 90/30, 60/20, or 55/5. The point is that some things we do bring results that are disproportionate to our effort and that it behooves us to look for those things and do more of them.

Koch says, “Few people take objectives really seriously. They put average effort into too many things, rather than superior thought and effort into a few important things. People who achieve the most are selective as well as determined.”

We’re talking about focus. About doing more of what works and less of what doesn’t. About using leverage to earn more without working more.

Look at your practice and tell me what you see.

  • Practice areas: Are you a Jack or Jill of all trades or a master of one? Are you good at many things or outstanding at one or two?
  • Clients: Do you target anyone who needs what you do or a very specifically defined “ideal client” who can hire you more often, pay higher fees, and refer others like themselves who can do the same?
  • Services: Do you offer low fee/low margin services because they contribute something to overhead or do you keep your overhead low and maximize profits?
  • Fees: Do you trade your time for dollars or do you get paid commensurate with the value you deliver?
  • Marketing: Do you do too many things that produce no results, or modest results, or one or two things that bring in the bulk of your new business?
  • Time: Do you do too much yourself, or do you delegate as much as possible and do “only that which only you can do”?
  • Work: Do you do everything from scratch or do you save time, reduce errors, and increase speed by using forms, checklists, and templates?

Leverage is the key to the 80/20 principle. It is the key to getting more done with less effort and to earning more without working more.

Take inventory of where you are today. If you’re not on track to meeting your goals, if you are working too hard and earning too little, the answer may be to do less of most things, the “trivial many,” as Koch defines them, so you can do more of the “precious few”.

My course, The Attorney Marketing Formula, can help you.

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How to do what you want (but can’t)

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Years ago, I was at a men’s store buying suits and got to talking with the sales person. He was very good at his job and I told him so. He thanked me and said that what he really wanted to do was be a writer. The problem is, he’s tried to write but can’t.

He’s got an idea for a novel, he’s got his characters, he’s worked out the story in his head, but when he sits down to write, nothing comes.

I made several suggestions, but he’s tried them all. No dice.

He’s tried dictating. He’s tried freewriting (writing whatever comes out without stopping to think or edit). He’s tried every technique for overcoming procrastination and writer’s block but nothing has worked. I got the feeling he was convinced that nothing will.

So he sells men’s clothing.

Today, I would probably say, “Well then, I guess you’re not a writer.”

Don’t hate on me. He needs some tough love. Fight back (and write) or admit that you are not a writer and go do something else. Living in the middle ground, “I want to, but can’t,” is hell. It will kill your soul and leave you, on your death bed, filled with regret.

Frankly, I think the guy needed therapy.

And yet, wanting but not doing is common. We all have things we want to do but don’t. We never start, because we don’t have the time. Or we start, but three weeks later, we’re off the wagon.

If you’ve ever started a diet, you know what I mean.

Want to know how to do what you want to do but can’t? Whatever it is–getting in shape, learning a new language, writing a book, or marketing your law practice, if you want to do it, but don’t, here’s my suggestion:

Do it today for two minutes.

Want to get in shape? Go walking for two minutes today.

Want to write? Get typing or scribbling and don’t stop for two minutes.

Want to bring in new clients? Take two minutes and send a “Hey, how are you these days?” email to someone you haven’t talked to in a long time.

It’s just two minutes. You can do two minutes.

Now you’re not going to write a book or get into shape in two minutes. But if you can do two minutes today, you can do two minutes tomorrow. Maybe in a couple of weeks you’ll be up to five minutes. Eventually, the thing you had trouble starting or sticking to will become a habit. What was once hard will be easy.

By starting small, you program your brain that writing or exercising or marketing isn’t hard. It’s something you can do. So you keep doing it.

Most people join the gym on January 1st and push themselves so hard and get so sore that by January 15th, they’re done. Don’t do that. Start small. Develop the habit.

I heard about a guy who has been going to the gym for ten years and is in fabulous shape. Like most people, he had trouble getting started. So, for the first three months, he went to the gym every day, sat on a bench and drank coffee. He said he wanted to develop the habit of going to the gym.

Start slowly. Do something every day. Eventually, you will become an unconscious competent (doing it without thinking about it) and your life will never be the same.

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