The perfect system for marketing legal services

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Thank you for your suggestions for topics you would like me to write about. I’ve noted many ideas for future blog posts. Keep ’em coming. I’m always open to ideas, although I can’t promise I will use any of them.

I want to address a matter that came up with a couple of subscribers with whom I exchanged emails.

The first is from an immigration attorney who is setting up joint ventures with other lawyers and wants to know how to determine “who does what” in the arrangement, and what to do when one party turns out to do more than the other.

My answer to him was probably less than satisfying. In essence, I said that each deal is different and that all you can do is talk to your would-be JV partner and write down what each party is expected to do. If there are any issues about one side doing more than the other, you discuss it. If you can’t work it out, you move on to someone else.

There is no cookie cutter. You negotiate it. Talk it out and write it down. If things go sideways, don’t worry about it. One deal with a great outcome can more than make up for 20 deals that fizzle out.

A second subscriber, an engineer, says he struggles with marketing and wants me to point him to the “optimal marketing system”.

It seems that both subscribers want some kind of push-button system they can use in their practice. But there is no perfect system. Not even close.

We’re in the people business, and there is no one size fits all. People are flawed and emotional and mercurial. They don’t always know what they want.

Marketing legal services is messy. It’s more art than science. In fact, I told the engineer to stop thinking like an engineer and start thinking like an artist.

An engineer or a lawyer tends to look at what’s in front of him and what he can do with it. An artist, on the other hand, sees what’s not there and figures out a way to create it.

This is why I say that a marketing plan is only a place to start. It gives you direction, not a blueprint. Things change constantly and we have to be flexible enough to change with them.

I suggested to the engineer that rather than wrestle with all of the options available, he should choose something (anything) and do it. Then, he should see where he is and choose something else.

He told me about a great outcome he had in a case recently and about the nice things the client said about his work. I suggested he write down what was said and ask the client for permission to use it as a testimonial.

A place to start.

You need to know where you want to go with your practice, and then take action to move in that direction. Along the way, the variables may confound and confuse you, but as long as you know where you want to go and you keep moving in that direction, you will get to the next stop.

Of course once you do, you will check your heading and set sail once again.

The Formula helps you create a simple marketing plan. Get it here

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Would you do me a favor?

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Years ago, I read The Aladdin Factor by Jack Canfield. It’s about getting what you want through the power of asking. The book is filled with inspiring stories of real people asking for, and getting, just about anything you can imagine, even from complete strangers.

It’s also about getting better at asking.

It seems we humans have trouble asking for help and there are many reasons, including the fear of rejection and the fear of appearing weak or needy. The book offers strategies to overcome these challenges and strengthen your “asking muscles”.

One thing we can do to get better at asking is to start small. Ask someone for a favor, for example, that’s easy for them to do and won’t take a lot of time.

For example, you might ask the next client you see to take five copies of your brochure or report and “pass them out to people you know”. That’s easy to do because you’re not asking for proof that they actually did it.

Keep asking for favors, and do it frequently, to build the habit and to gird yourself for asking for bigger favors.

Soon, you might knock on the door of a professional in your building whom you don’t know, introduce yourself, and ask if it’s okay if you put a stack of brochures in their waiting room.

Make a point to ask for one small favor each day. In time, as your asking muscle gets stronger, you might find yourself asking for big favors.

Start making a list of favors you can ask, even if you’re not now ready to ask them. Include big and small favors.

For your practice, this might include asking for referrals, sending traffic to your blog, subscribing to your newsletter, signing up for your webinar, giving you testimonials, introducing you to centers of influence you would like to meet, and so on.

You’ll get more people saying yes if you tell them why you are asking them for help. Even something as simple as, “I know you know a lot of people,” for example, will increase response.

Let’s try this out, shall we?

Would you do me a favor? Please post a comment on the blog (or hit reply if you are reading this in your email) and tell me what you would like me to write about next. This will help me do a better job for you, so please let me hear from you.

See, easy to ask, and easy for you to comply. It’s not like I’m asking you to buy me a car. Not yet, anyway.

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And the award goes to. . .

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I won! I am the best blogger in the legal marketing arena. A NYC law firm just said so. They posted it on their blog, wrote about it in their newsletter, and sent out a press release telling the legal media why they think my blog is la creme de la creme.

Woo hoo! What an honor! I’m going to tell everyone I know!

Okay that didn’t happen. But if it did, I would certainly tell everyone I knew about it and give them a link to the firm’s website where they announced that I had won.

Wouldn’t you?

So, how could you use this idea for marketing purposes? Hmmm, let’s see. . .

What if once a month you announced your “client of the month” and featured one of your business clients on your blog or in your newsletter?

What if you announced an award to a local business or professional practice that isn’t a client but gave you or someone you know great service?

What if you let your clients or subscribers nominate local businesses and then vote on the winner?

Find people or businesses (or charities, community groups, etc.) who are doing something right and honor them with an award. Give them a certificate or a plaque, feature them on social media, interview the owner, and send out a press release.

You’ll get someone who is grateful for the attention and will probably send their customers, clients, or friends to your website to see what you said about them. You’ll get some new subscribers and followers, links to your website, and maybe some new clients.

And you’ll feel good knowing you called attention to someone who deserves it.

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Career day for fourth graders

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Did you attend your child’s third or fourth grade class for career day? Do you remember explaining what a lawyer does and making it as interesting as possible? Tough to do when you’re competing with Joey’s dad who is a professional magician, but you did it.

You explained what you did, who you helped, and why it is important. You helped some future lawyers see that being a lawyer is cool.

If you had to do it again (or for the first time), what would you say?

Think it through and write it down, or record it. This is a valuable exercise, even if you don’t have any kids.

It can help you explain what you do to prospective clients and referral sources. It can also help you create content for your website, articles, and presentations.

You don’t necessarily have to write at a fourth grade level, but keep it simple enough that your ideal clients can follow.

Here are some ideas to prime your mental pump:

  • What kinds of clients do you represent? What kinds of problems do you handle? Give some examples of real clients you have helped.
  • What’s the first thing you do when a new client comes to you? What do you do after that?
  • Do you charge by the hour? Flat fees? Why? How is this better for your clients?
  • Why did you become a lawyer? What do you want to accomplish in your career? Do you have any role models?
  • What’s the best way to find a good lawyer in your field? What questions should someone ask?
  • What’s the hardest part of your job? What’s the worst case or client you have had?
  • What are you most proud of about your work? What do you like best about what you do?
  • How is your practice different from others in your field? What do you do that other lawyers don’t do, or what do you do better?
  • Who would make a good referral for you? If someone knows someone like that, what should they do to refer them?
  • What questions do prospective clients and new clients typically ask you? How do you answer them?

Take one of these and write a few paragraphs. It won’t take you more than a few minutes and you can start using it immediately. And, if you run into a fourth grade class and are asked to speak, you’ll be ready.

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Activating your list for fun and profit

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You have a list of clients, prospects, and professional contacts. What are you doing to activate that list and turn it into repeat business and referrals?

How do you get that list to DO SOMETHING?

Some of the people on that list will do something merely because you stayed in touch with them. When they need something you offer, or know someone who does, they will click or call.

What about everyone else?

What about the people who need you but think the problem will go away by itself? What about the ones who don’t know how bad the problem can get if they don’t do something?

What about the people who don’t realize all of their options? What about the ones who didn’t have the money before, or didn’t want to spend it?

What about the ones who know people who need your services but didn’t think about referring them?

You need to do something to get these people to do something.

But what?

How about creating an event and inviting them to it? A webinar, teleseminar, or video hangout.

Invite your list to see some new information, or new ways of looking at the solutions. Teach them how to stop the problem from getting bigger and keep it from happening again.

You’ve got to get them thinking about the problem again. Comparing solutions. Considering the options. What better way to do that than to invite them to access this free information from the comfort of their tablet or smartphone?

During the event, make them a special offer. A free consultation, perhaps, so they can discuss the specifics of their situation with you. Or a discount, bonus, or inexpensive partial solution. Tell them you now take credit cards or offer a payment plan.

Give them an incentive to do something and tell them what to do to get it (e.g., call, fill out a form, stop by the office).

Record the event so you will have something to offer to new subscribers. Transcribe the recording and turn it into a report or ebook.

You can create an event today and announce it to your list tomorrow. By next week, you can have more people calling, subscribing, and referring.

How to set up an email list for your website or blog

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How to get your employer to approve your marketing plan

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Back when I was selling a relatively expense marketing course, from time to time I would hear from lawyers asking for suggestions for getting their firm to pay for the course. “If nothing else works,” I said, “see if they will agree to reimburse you after you bring in a new case or client using what you learn. If not, negotiate. Maybe they’ll split the cost.”

No risk to them. How could they say no?

The other issue, then and still today, is that some firms aren’t always on board with some of their associates’ marketing activities. How do you convince them that what you want to do isn’t a waste of time or money and won’t embarrass them?

How do you get your employer or partner to approve your marketing plan?

I have a few suggestions.

First up, it’s often better to beg for forgiveness rather than ask for permission. Especially when what you’re doing is working and you’re bringing in new paying clients. Money is a salve for all wounds.

So do what you want to do (on your time and your dime) and show the firm that it’s working.

What if what you want to do will take a long time to bear fruit and you can’t hide it that long? What if it is difficult to tie what you’re doing to the results you’re getting?

In this case, instead of running at full speed, start with baby steps.

For example, I consulted with a lawyer recently about his firm’s website which is sadly in need of work. I suggested he create his own website. Start with one page, with just his bio, practice areas, contact information, and a link to the firm’s website.

Show this to your overseer and get them to okay it. It’s really nothing more than a business card and they can hardly argue that it is radical or harmful in any way.

Once you have buy in, you can (slowly?) add features to the site and see what they think.

You might add a contact form, for example, so visitors can email you directly from the site. Or a page with some details about your services. If anything isn’t approved, you can always modify it or remove it; you’ll stilll have the basic site and you can try again later.

By the way, every lawyer who works for a firm should have their own web presence. You want to brand your name online, not your firm’s. Even if you are a partner in your firm. In case you haven’t heard, partnerships do break up.

For other marketing ideas, try nibbling away at current protocol by suggesting variations on what is already approved, rather than suggesting something completely different. If you have a standard lunch presentation you do now, suggesting a different topic or different venue should be relatively easy to get approved. Suggesting advertising to a firm that has never advertised is a different story.

Another idea for convincing your firm to okay one of your ideas is to find other lawyers in your jurisdiction who are doing something similar. Use them as a case study to show your firm that what you propose isn’t unusual and, as they can see, it actually does work.

This can work especially well if the lawyer(s) you point to are direct competitors with your firm.

For a simple marketing plan that really works, get this

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Advertising legal services Gary Halbert style

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Suppose a reporter for a decent sized publication contacts you for an interview. They heard about something you did and they want to do a story.

Nice.

They write the story and run it. They mention some of your accomplishments, quote you several times, and generally make you look like a stud.

Very cool.

Your phone starts ringing. A lot of people saw the article and want to talk to you about their case or legal situation. You sign up some new clients.

Awesome sauce.

The article includes a link to your website and your website heats up with traffic. You see a big bump in email subscribers and social media followers.

Who knew?

As a result of that interview, your practice starts to take off. You have your best month ever.

What do you do next?

You want the momentum to continue, so you take that article and run it as a paid ad in other publications in your niche market. You’ll probably have to add the words “paid advertisement” somewhere on the page but that’s no big deal.

Every time you run the ad you get more business. So you keep running it, bringing in more clients, making more money.

One reason the ad works so well is that it doesn’t look like an ad. It looks like a feature article or news. More people read articles than read ads and more readers translates to more business.

There’s just one problem. The odds of a reporter contacting you to interview you are pretty slim. If they did, the odds that they would do a puff piece that makes you look like the best lawyer in town are almost non-existent.

So don’t hold your breath.

Instead of waiting for the reporter who will never call. . .

. . .write the article yourself. Or hire someone to write it. Make sure it looks and reads like a newspaper article, and then run it as an ad.

Legendary copy writer, Gary Halbert, was a master of editorial style advertising. He sold me on the idea of running ads that don’t look like ads. When I was advertised my first marketing course in bar journals, all of my ads looked like articles.

Newspaper style headline. No graphics or photos. Quotes from me, talking about the benefits, as though I had been interviewed by the author of the “article”.

And they worked. Those ads brought in millions of dollars in sales.

Editorial style ads (“advertorials”) will also work for advertising legal services.

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Ten ways to earn an extra $1,000 per month

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How would you like to earn an extra $1,000 per month within the next 90 days?

I chose $1,000 because that seems to be big enough to whet your whistle, but not so big that it’s out of reach. Feel free to pick a bigger number if you want to.

Now, time for some brainstorming.

Let your mind run wild and throw some ideas on paper, on a white board, or on your screen. Shoot for a minimum of ten ideas, ten different ways you could earn $1,000 a month, or more, within 90 days.

The best way to come up with ten viable ideas is to start with twenty or thirty. So keep writing as many ideas as you can.

Don’t edit or judge anything. Just write it down. Nothing is silly or impossible when you are brainstorming.

Your ideas could be related to

  • Marketing your services–a new strategy, a new market, or a new way of doing what you already do
  • Managing your firm–eliminating unnecessary expenses, lowering costs
  • Creating a new service–a new profit center, a new “front end” service that creates more clients
  • Fees, billing, and collection–charge more, get paid faster, eliminate unpaid accounts
  • Creating a new offer–a free service, a discounted service for first time clients, bonus services, service package(s)
  • Finding new referral sources and/or joint venture partners
  • Offering your clients a product or service from a joint venture partner, or as an affiliate
  • Creating a new product (ebook, course, resource guide, etc.) to use as a marketing tool and new revenue source
  • Starting a new business
  • Contacting former clients, to stimulate repeat business and referrals
  • Setting up a new website, improving your existing website
  • Getting bigger clients/cases–bigger fees, bigger retainers, clients with ongoing legal needs
  • Getting more traffic, more subscribers, more prospect inquiries
  • Closing more prospects–better sales process, overcoming objections
  • And so on

With multiple ideas, you’re more likely to find one that you’re willing to do. Or you might find two or three ideas you can do that bring in an aggregate of $1,000 a month.

90 days is a long time. Maybe too long. You might be better off looking for ideas that could start producing in the next 30 days. A shorter deadline means there’s no time to think (or procrastinate), you have to start doing.

What could you do this week that could bring you an extra $1,000 a month?

Want to get paid faster? Collect unpaid invoices? Here’s how 

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Growing your law practice through osmosis

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Yesterday, I did a consultation/strategy session with an attorney who has been practicing less than two years. During the session, we talked about his income. In the first three months of this year he has averaged $10,000 per month, which is more than double what he earned per month last year.

What made the difference?

He purchased and read The Attorney Marketing Formula in January of this year and thinks this can’t be a coincidence. He’s giving me the credit, and that’s great, but here’s the thing. He hasn’t really implemented anything from The Formula. Nothing major, anyway. In fact, he told me there were some concepts he was still unclear about.

So how could this have immediately caused his income to more than double?

I think I have an answer. I think that although he hasn’t done anything new to market his services, he’s thinking about it. Those thoughts are changing what he says and does in almost imperceptible ways.

Now, he knows what’s possible. And important. His subconscious mind is starting to percolate with ideas. He’s paying attention to things he may have glossed over in the past.

He may not realize it, but merely by reading about marketing, he is becoming better at marketing.

I can’t wait to see what happens when he implements some of the strategies and techniques he has learned.

Click here to check out The Attorney Marketing Formula

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Consider offering your clients a maintenance contract

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We just got bids on a new heating and air conditioning system for our house. A couple of the vendors pitched us on their maintenance contracts. For $100 to $130 a year, they will come to the house three times per year to inspect everything and do minor servicing. If something needs repairing or replacing, you get that at a discount.

It’s a good deal for the consumer, although probably not necessary the first few years when everything is under warranty. I think one of the vendors was willing to give us the first year free.

It’s a good deal for the vendor because (a) it gives them first crack at getting hired for repairs, (b) it gives them the opportunity to get referrals, (c) it gives their service techs something to do when they’re not doing big jobs, and (d) it brings in revenue.

Could you do something like this? Offer your clients some kind of service or maintenance contract? If you handle small business matters or estate planning, no question this is something to consider. For other practice areas, maybe not.

A maintenance contract allows you to regularly get in front of clients and do issue spotting. You get to see if their documents need updating, and you also find out what other work they need, in their business or personal life.

If it’s something you don’t handle, you can refer it to other lawyers and other professionals (e.g., CPAs, financial planners, consultants, et. al.) who have agreed to offer discounts and other perks to these referred clients.

Clients get work done they might otherwise delay on taking care of, to their detriment. They get a good deal, too.

Also, you get face time with your clients once or twice a year which can only strengthen your relationships with them. They may not need any work themselves but you will undoubtedly get referrals.

Then there is the additional revenue this will bring to your coffers. If you have 200 clients paying you $200 a year, that’s an additional $40,000 a year, not counting any additional work or referrals.

If you don’t like the idea of charging clients for this for some reason, or your practice area doesn’t allow you to provide enough value to your clients to justify a fee, e.g., you handle personal injury only, consider offering this service to your clients at no charge.

You see them once or twice a year, or talk to them on the phone, or send them a form to fill out and then call them. If they need your services, they get to hire you at a discount and/or they get some added benefit.

If they don’t need your services but they need something else, you will refer them to high quality professionals (or businesses) with whom you have already negotiated a “special deal”.

Would a PI or criminal defense client avail themselves of this benefit if it were free? Why not give it a try and find out?

Lawyers are complicated; marketing is simple

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