The hidden value of content marketing

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Education based marketing means providing prospective clients with information about their problems and the available solutions. As they contemplate the severity of the issues and the nuances of the solutions, they get closer to hiring a lawyer. Your content shows them that you understand their problem and have helped others to solve it, and you thus become the lawyer they are mostly likely to hire.

In other words, the quality (and quantity) of your information does much of the selling of your services for you.

So, plus one for content.

But in what form do you deliver that content?

William Glasser said that we learn. . .

10% of what we read,
20% of what we hear,
30% of what we see,
50% of what we see and hear,
70% of what we discuss,
80% of what we experience,
95% of what we teach others.

So you want to give prospective clients options to read, watch, and listen to your information. You also want to involve them with that information by engaging them in a conversation about it, through commenting on your posts and emailing and calling you to ask questions about how the information applies to their specific situation.

In a live presentation, you can engage the audience by soliciting feedback and asking people to talk about their experience with the subject. On your website, you can post surveys and other types of involvement mechanisms.

The more senses your prospects use, the more they learn; the more they learn, the more likely they are to see you, the teacher, as the best solution to their problem.

But there’s a hidden value to this process. As you create your content, you learn more about the subject and get better at teaching it.

You spend more time thinking about what you know and verifying what you think you know. You read what other teachers (lawyers) say about the subject and how they say it. You find more examples and stories to illustrate your points. And as you write and re-write your information, and practice your delivery, you become a better teacher and thus better at attracting clients.

If you want to get better at content marketing, use this

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How to put (a lot of) your marketing on autopilot

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Writing a weekly blog post and emailing that post to your email subscribers is one of the smartest things you can do to build your practice. If you don’t have an email list and a sign-up form on your website or blog, put that at the top of your project list under the category of “incredibly effective marketing”.

Don’t argue with me, just do it. And then email something to that list at least once a week. You’ll thank me later.

See, one reason many lawyers don’t do this is because it seems like too much work, relative to what they believe will be the outcome. That’s because they don’t know how effective this can be in bringing in new clients, repeat clients, referrals, and other marketing goodness.

If you found out that doing this could double or triple your client intake this year, would it be worth it?

One way to ameliorate the “burden” of writing a weekly email is to collect some of your past emails and add them to your autoresponder sequence.

Autoresponders let you send “broadcasts,” which is what you do when you write and send fresh material, and “newsletters” when you want the software to automatically send emails you have already written on a schedule of your choosing.

Are you with me?

Go through the emails you previously sent to clients and prospects and website visitors and select the best ones that are “evergreen”. You may have some that you can edit (remove dates and time-bound offers and “current” events) and add them to your list.

Still with me?

If you have 20 evergreen emails, you can put them in your autoresponder queue and send them to new subscribers automatically. Those new subscribers won’t know (or care) that you wrote them in the past; to them, the information is new and valuable.

That’s 20 weeks of new emails you don’t have to write. You can also send these to “old” subscribers, many of whom have already received those emails. Just because you sent it to them before doesn’t mean they received them, read them, related to them, or were ready to act on them.

When you have 52 evergreen emails, you can add them to your queue and take the next year off. When the year is over, you can instruct the autoresponder to repeat the process and start sending those emails again.

You’ll want to add new emails (broadcasts) throughout the year, however. To notify your list when you have a new article or blog post on your site, invite them to your event, or make a special offer. But that’s easy to do because you won’t be writing emails every week. Unless you want to. But that’s a subject for another day.

Here’s how to do it: Marketing online for attorneys

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Are you stuck in first gear?

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Do you ever feel like you’ve stuck? You work hard and do the right things but you don’t seem to be getting ahead?

You’re in a rut, my friend, but don’t worry. It’s nothing five new clients can’t fix.

Five new clients who pony up big retainers or five big cases could be all you need to jump-start your machine and shift into high gear.

You know I’m right.

So yes, I’m going to pound on marketing yet again. Can you handle it? Unless you utterly loathe what you do and you need a new career, marketing is always the answer to what ails you.

But today, instead of digging into your bag of attorney marketing tricks, I’d like to see you go in another direction.

What do I mean? I mean exposing yourself to a completely different field. Immerse yourself in something unrelated to the practice of law and see how others have built or are building a successful business or practice.

Read a book, take a class, talk to someone. Get inspired by what they did and adapt their methods or ideas to your practice.

You might be surprised to discover some great ideas that have been right under your nose this whole time.

This morning, I downloaded a Kindle book, The College Entrepreneur. I’m not in college and I’m not interested in starting a new business right now but the book is receiving high marks and was free, so clickity-click and I own a copy. I haven’t read it yet but I’m almost certain I’ll find something in it that I can use in my business.

Get thee to a bookstore and start browsing. Don’t leave until you find something to read that has nothing to do with law or even marketing or business. Learn how others have climbed the mountain of success in whatever it is they do, and then go climb your own mountain.

When you’re ready to apply what you learn to your practice, get this

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Is it better to find clients or help them find you?

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Is it better to find clients or help them find you? Okay, I know which of these options you prefer. You want clients to find you, call you, and hire you.

You want to put up a website and have people find it, on their own, without any prompting by you. You want them to become enamored by what they see and call you to hire you or take the next step.

You want to be a fisherman, putting hooks in the water and letting the fish find them. You don’t want to be a hunter, finding prey and taking it down.

You want to advertise. Or write articles for someone else’s publication, or speak at someone else’s event. You want your clients and other professionals to recognize your greatness and tell their friends and clients about you.

Who doesn’t?

In marketing professional services, posture is important. You don’t want to knock on doors, you want clients to knock on yours. You want clients to see you as important and successful. You don’t want them to think you need them.

So make “clients finding you” your priority.

But. . . don’t turn up your nose at the idea of you finding clients.

Besides, what exactly does that mean?

When you network with prospective clients, are you finding them or are you giving them the opportunity to find you? When you friend or follow a prospective client on social media, are you finding them or allowing them to find you?

Want to know what I think? I think it’s a bunch of semantics and, as Rick said to Ilsa, “it don’t amount to a hill of beans in this crazy world.” Letting clients find you is great. But finding clients is not a bad thing.

Your number one marketing method? Referrals.

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Selling ice to eskimos

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I took a speech class in college. When it was time to deliver my presentation, I talked about insurance and retirement planning. Yep, to a bunch of 18-year olds.

A friend was selling insurance and provided me with information I could use in the presentation. I made the case for buying insurance when you’re young and the insurance is cheap. I told them I had purchased a policy for that reason and encouraged them to do the same. I offered to introduce them to my friend who could tell them more.

As you might have guessed, despite doing a good presentation (according to my teacher), there were no takers.

I had a good message (arguably) but delivered it to the wrong audience.

If my audience had been a group of newly married young people or young couples who had just had a child, I might have gotten better results.

There are many elements that go into crafting a marketing message but none is more important than your audience. If your audience doesn’t have the legal problem you’re talking about, for example, and believes they are unlikely to ever have it, your message will fall on deaf ears.

A well-crafted message with a crazy-good offer heard by the wrong audience will fail. A mediocre message and offer delivered to the right audience, however, might do just fine.

Before you do any presentation, write a blog post or article, record a video, send mail or email to a list, or run an ad, the first question you must ask is, “Who is the audience?”

If you have the wrong audience for your message, you either need to change the audience or change the message.

If you’re a personal injury lawyer and you’re addressing a group of people who have never been in an accident, don’t talk to them about how to get the highest settlement, talk to them about what to do when they do have an accident.

Sales people pre-qualify prospects and leads before talking to them, and you should, too. Find out if your audience needs what you’re selling and if they can afford to buy it. If they don’t need it or can’t afford it, go talk to someone else.

Get your website to pre-sell your services to visitors. Click here

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What would happen if you stopped marketing?

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What do you think would happen to your practice if you suddenly stopped marketing? If you pulled your ads, stopped networking, never wrote another blog post or article, and never gave another presentation–what would happen?

Henry Ford said, “Without advertising a terrible thing happens–nothing.” He meant, of course, that if a business doesn’t continually keep its name and wares in front of the marketplace, the business will eventually die.

Lawyers don’t have to advertise but if they stopped marketing in all forms, will their practice eventually die?

Maybe not.

If a lawyer has been around for awhile and has a base of a few hundred current and former clients, most lawyers could continue to bring in repeat business and referrals, probably enough to sustain and grow the practice in perpetuity.

But they need a mechanism for staying in touch with their client base and. . . they have to do it. They have to regularly send emails and/or letters, at the very least reminding their clients that they still exist and can still help them and the people they know.

I assume that the lawyer is well-practiced in, and fully committed to, client relations (customer service). When you treat clients like they are kings and queens, when you deliver more value and service than they expect, how could they not come back? How could they not tell others?

Lawyers who excel at client relations, and stay in touch with their clients, don’t have to rely on advertising or networking or other “reaching out” methods to sustain and build their practice.

Notice I said, “rely”. Reaching out to find new prospects and bring them into your marketing funnel is smart. It can help your practice grow faster. If you’re doing these things and they’re working, don’t stop.

But isn’t it nice to do those things because you want to, not because you have to?

Referrals from clients are the foundation of a healthy law practice

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Being the best at what you do isn’t good enough

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Being good at what you do isn’t good enough. Even being “the best” isn’t good enough, according to the late Jerry Garcia who once said, “You don’t merely want to be considered the best at what you do. You want to be perceived as the only one who does what you do”.

The only one who does what you do. That’s your mission.

Tough assignment? Not really. The key word is “perceived”. It’s how the world sees you, not necessarily how you really are. It’s marketing, plain and simple. Packaging. Positioning.

On the other hand, maybe it’s not so difficult to literally be “the only one who does what you do”. You are a unique human being, after all. Others may have a similar set of skills. They may offer the same services and deliver the same benefits.

But they aren’t you.

Your task, then, is to take what you do and express it through the prism of your persona. Incorporate the unique essence of who you are into what you do.

Remember, clients buy “you” before they buy your services. Show them who you are and you will have no competition because there is no one like you.

The formula for creating your “unique selling proposition”

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Grow your law practice incrementally

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A journey of a thousand miles may begin with a single step but you can’t stop after just one. Whatever you’re doing now to market your practice, no matter how successful it is, you should always be looking for what’s next.

You don’t need to find The Holy Grail of marketing. Little things can bring in new business and if you do those little things regularly, those little things can add up to big results.

So here’s the plan:

Once a week, find one small way to extend your existing marketing.

Find one new business contact who can tell his clients about you.

Find one new place to run your existing ad.

Find one new keyword to optimize your online content.

Find one new website where you can submit a guest post.

Find one new social media platform where you can post your existing content.

But don’t stop there. Once a month, find one new marketing technique that you’re not doing and start doing it.

If you don’t do public speaking or webinars, for example, maybe it’s time to start. If you don’t have a blog, start working on one. If you have a website, consider setting up another. If you don’t advertise, look at how you might.

To sum up: Once a week, take what’s working and find one new way to extend and expand it. Once a month, find a new way to get your marketing message heard.

Once a year? Take a vacation, bub. You deserve it and now you can afford a nice one.

Do you know the formula for marketing legal services?

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Most of your lawyer friends don’t want to hear this

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Would you be willing to ignore thousands of prospective clients in exchange for an audience of hundreds of prospective “ideal” clients?

Yes? Good. You understand marketing.

You know that in a vast, undifferentiated mass market, you need to focus.

You know it’s foolish and expensive to try to appeal to everyone. And it’s smart and profitable to craft a finely-tailored message to a select group of prospective clients whom you have identified as ideal for you and your practice.

You know that “law” is not a specialty. You know that your ideal client prefers (and will seek out and pay more for) the lawyer who specializes. You also know that they favor the lawyer who specializes in their niche, industry, or demographic group.

You know they want to work with a lawyer who understands them and has experience with clients like them. Your ideal client doesn’t want a lawyer who does everything, for anyone. They want you.

Of course you also know that marketing is much easier when you focus on niche markets. You know your expenses are less, your results are bigger and come sooner, your clients pay more and argue less, and you get lots of word of mouth referrals.

That’s what makes ideal clients ideal.

But your lawyer friends don’t want to hear this. They’re afraid that if they focus, they’ll lose business. So they pretend it’s not true and continue to waive a giant flag that says “call us, we’re lawyers” and wonder why they can’t compete with lawyers who focus.

No, your lawyer friends don’t get this, but that’s okay. You do. And you can get rich while they stubbornly compete with thousands of new lawyers who enter their market each year and fight with them for clients who are anything but ideal.

Do them a solid. Tell them what I’ve told you and taught you. Send them to me and let me enlighten them. Most won’t listen. But hey, you can still be friends.

Here’s how to focus so you can earn more and work less

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7 out of 10 lawyers agree

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Remember that toothpaste commercial from years ago claiming that, “7 out of 10 dentists agree. . .”? What if I told you the real number was “8 out of 10”? Why on earth would they low-ball it?

Actually, I don’t know what the real numbers were. They might have been “8 out of 10,” “9 out of 10,” or nearly “10 out of 10,” but they would have been smart to use a lower number.

Because “7 out of 10” is more believable than “9 out of 10”.

“7 out of 10” has verisimilitude. The appearance of truth. Which is a critical element in sales and persuasion. Because if your prospective client, reader, judge or jury, doesn’t believe your assertion or promise, it doesn’t matter that it is true.

As long as there are no legal or ethical reasons why you shouldn’t do it, it’s better to understate the truth.

I guess you could call this “reverse exaggeration”.

Anyway, remember this for your presentations, negotiations, advertising, motions, and anything else where you want to persuade someone to do something. If the real numbers or facts stretch credulity, lie (in a positive way) to tell them something they will believe.

Add qualifiers if you must. Say, “More than. . .” or “Better than. . .” before your statement, to cover your behind and let your conscious be clear. But as long as what you say is true, it doesn’t matter that it’s not completely accurate.

Okay? Make sense? Good stuff.

Now before I let you go, you’re probably wondering what it is that 7 out of 10 lawyers agree on?

You probably think I’m going to say “nothing”. Lawyers are a bunch of cantankerous, argumentative, pugnacious souls, genetically incapable of agreeing on anything.

But this isn’t true. In fact, it’s just the opposite.

Most lawyers, more than 7 out of 10 I am sure, agree about nearly everything. No, not when it comes to arguing a client’s case or negotiating their lease. We do the job we’re paid to do. I’m talking about things like marketing and image, the things that allow us to stand out from other lawyers so that clients will choose us instead of them.

When it comes to marketing, most lawyers look the same.

You could take their ads, marketing documents, presentations, and the like, put another lawyer’s name on it, and no one would be the wiser.

The reasons aren’t important. What’s important is that because 7 out of 10 (or is it 8 out of 10?) lawyers conform and follow the same (narrow) practice-building and career-building path, most lawyers never get past “average”.

Average activities, average results, average income, average lifestyle.

If you want to stand out from other lawyers and have more clients choose you, if you want to have a better than average lifestyle, you need to be one of the 3 who isn’t like the other 7.

Let everyone else do what everyone else does. You be one of the few who doesn’t.

To be different, start here

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