You get what you pay for and so do your clients

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I buy a lot of books. I also download a lot of free Kindle books. Many free books are excellent. Most are not. And since you “pay” for books not just with money but with the time it takes to read them, paid books are usually a better value.

There are exceptions. Some great books are free because they are on a promotion. Some paid books are over-priced because you’re paying a premium for the author’s celebrity or the higher costs associated with being published by a major publisher.

But when it comes to books, you generally get what you pay for.

How about when it comes to hiring a lawyer?

Many clients believe that better lawyers charge higher fees because they’re better lawyers. They have more experience, greater skills, and deliver better results. Clients are willing to pay more for that experience and those results, and fear they won’t get them if they hire a lawyer who charges (a lot) less.

Sure, many clients don’t appreciate this distinction and will opt for the lowest fees. But unless you operate a “discount” law firm (and you shouldn’t), you should avoid these kinds of clients.

Some lawyers take advantage of the “perceived value” concept and charge more than they’re worth. But I find that more lawyers charge less than they’re worth, less than the market will bear.

Most lawyers don’t raise their fees, or raise them high enough or often enough, fearing they won’t be able to compete. When most of your competition does the same thing, it drags down everyone’s fees.

Most lawyers charge what other lawyers charge because they’re doing what everyone else does. They offer the same services and do nothing to give clients a reason to choose them instead of their competition.

Show prospective clients that you are better or different and you won’t have any competition. You’ll be able to charge what you’re worth.

It’s called differentiation and it’s the key to marketing your services.

Here’s how to differentiate yourself

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Your future clients are only a click away

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Justin is an attorney in Australia and a long-time subscriber and client of yours truly. In response to yesterday’s post (about doing less so you can do more of what’s important), Justin wrote:

Love this – so many blogs and “success” tips out there but I always read yours and delete virtually all the others.

You are spot on! Big fan of DW over here.

Thank you, Justin. Mission accomplished.

When it comes to legal marketing, I’m Justin’s “one and only”. He reads me and no one else. What does that mean? It means that when Justin needs help with marketing his practice, the odds are he’ll look to me.

Imagine that happening to you. Imagine that you are the only lawyer your subscribers read.

When they need legal help, do you think they’re going to go to a search engine, drag out the yellow pages, or rifle through a drawer looking for the business card of a lawyer they met at a party three years ago? Do you think they’ll ask their friends if they know a good lawyer who does what you do?

Or do you think they’ll simply check their email, find your number, and call?

How about referrals? If someone asks them if they know a lawyer who does what you do, who do you think they’ll recommend?

You. Because they know, like, and trust you. They may have never spoken to you but they have a relationship with you.

So, how do you get there? How do you become their one and only, or at least one of the few?

By delivering value. Helpful information, presented in an interesting and/or entertaining way.

And doing it frequently. Emailing often, keeping your name in front of them, reminding them about what you do and how you can help them.

The people on your email list are the future of your practice. You owe it to yourself to stay in touch with them and email is the simplest way to do that.

To learn how to do it, go here

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Is marketing a necessary evil?

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If you look at marketing as a necessary evil, something you have to do but really don’t want to, you’ll never get as much out of it as you could.

What if marketing was something you actually enjoyed and were good at? What if it was fun?

Do you think you would do more of it? Do you think you would get better results?

The trick is to find some aspect of marketing that you don’t hate, or don’t hate as much, perhaps something you actually enjoy. Focus on that and don’t worry about the rest.

Start by visualizing yourself writing, speaking, and meeting people, since these are at the core of professional marketing. Imagine yourself at your keyboard. Imagine yourself speaking on the phone or in front of a group. See yourself meeting people, shaking hands, handing out your card.

Don’t worry about what you’ll say or write or do. Just think about the basic activity itself. Keep going until you find something that feels better than the alternatives.

When I run through the list I see myself writing. It feels natural to me. Something I’m good at and enjoy.

No surprise, most of my marketing involves writing. Email in particular. I do other things, of course, but if I could only do one thing, I would write emails.

If I found that writing emails was no longer working for me, I would write something else because “writing” is the essence of what I enjoy.

How about you? Do you like writing? Speaking? Meeting people?

Once you know that, the next step is to do it.

Start with something easy. Write an email to your former clients and say hello. Call your referral sources and tell them you’re just checking in. Find a new networking group and go.

Then, do it again.

You’ll get better at it. You’ll get better results. You’ll hate it less or enjoy it more. And you’ll continue to do it until it is a natural part of your routine.

Or you’ll fall back and do something else, but something that reflects the essence of the activity.

You may no longer have time to do self-hosted seminars, for example, but because you like speaking you’ll do webinars, teleconferences, or luncheons.

Marketing can be fun if you find some aspect of it you enjoy and you don’t worry about anything else.

Marketing is easier when you have a plan

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What to do when you don’t have time for marketing

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Okay, you get it. You know you need to do more marketing. But you don’t have a lot of time.

Two things.

First, there is a lot you can do to market your legal services that don’t require a lot of time. Go back and read my blog posts and see.

Second, if you have more money than time, consider advertising. You don’t have to advertise your services directly. You can advertise and give away (or sell) information (books, reports, videos, etc.) and let those “sell” your services.

Hokay. What if you don’t want to advertise or you aren’t allowed to by your bar association or firm?

I would invest in an assistant (or VAs) or outside consultants/freelancers to help you:

  • Add more/better content to your website so you can get more visitors from search engines
  • Start an email newsletter so you can stay in touch with visitors who aren’t ready to hire you immediately
  • Set up landing pages focused on specific keywords/offers, to increase your opt-in rate
  • Improve web copy to get more visitors to opt-in to your newsletter and call to make an appointment
  • Add additional websites, with content for specific practice areas and/or target markets
  • Create books, reports, videos, and other content to sell or giveaway
  • Keep your website(s) updated with fresh content
  • Reach out to prospective referral sources and centers of influence in your niche, for interviews, guest posts, and cross-promotions
  • Get you interviewed on blogs, podcasts, video channels; book you for speaking engagements
  • Manage follow-ups with prospective clients, networking contacts
  • Stay in touch with former clients
  • Write articles, blog posts, presentations, guest posts (your assistants research, outline, write first drafts, edit, publish)
  • Set up and manage social media marketing campaigns, if you swing that way

You should also allocate funds for:

  • Books, courses, training (for you and staff) on marketing, sales, client relations, and productivity
  • Software to manage communications with clients, prospects, referral sources, bloggers, etc.
  • A bigger office (or second office) and additional staff to handle all of the new business you’re bringing in

What do you do if you don’t have time OR money for marketing? You advertise. Many publications offer credit so you can bring in some paying clients before you have to pay for the ads.

Or you do what many of us did when we were starting out (or struggling): anything you can think of to bring in some business, so you never have that problem again.

Start your marketing with the right formula

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Weeding out the riffraff

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I heard a radio spot the other night by an ad agency describing how they helped a client company increase their sales dramatically, and inviting listeners to consider hiring them for their business. At the end of the spot, the announcer said, “…starting at just $9,000 a week…” and then gave the phone number to call.

My first thought was, “What kind of small business (which are the bulk of the advertisers on that station) have that kind of an ad budget?”

The answer, of course, is small businesses that are making a lot of money. And there are a lot more than people realize.

Plus, if you have a successful ad campaign, as new sales are made, you re-invest the initial week’s $9,000 ad buy over and over again. You can thus do a half-million dollars of annual advertising with a fraction of that much to start.

Anyway, next question: why did the ad agency announce the minimum investment an advertiser would have to spend to hire them? Because if they didn’t, they would talk to a lot of people who think they can get started with $1000 or $1500.

If you get a lot of calls from prospective clients who can’t afford you and don’t hire you, you should consider doing something similar.

In your ads, on your website, in your presentations, or when anyone asks, tell people what it takes to hire you. No, not your fees precisely. The minimum retainer or your smallest “package,” so they know whether or not they are in the ballpark.

There are times when you may want to keep things a little fuzzy, however. Some clients might get sticker shock when they first hear “how much” but have the money and pay it, once they consider the alternatives.

Another way to weed out prospective clients who are too small or otherwise “not right” for you is to spell out who you’re looking for in terms of revenue, number of employees, locations, or other factors that relate to size and ability to pay.

You can also do this with consumer-oriented practices. If you do estate planning or asset protection, you could promote your services to people with assets in excess of a certain amount. If you handle family law, you might promote your services to clients with a child custody dispute.

You can also target wealthier clients by running ads in publications for investors, direct mail to people who own larger homes, or by networking with accountants, financial planners, and insurance brokers who have the clientele you want to attract.

If you want bigger clients, stop promoting your services to “anyone” and start promoting them to bigger clients.

Here’s how to get bigger referrals (and more of them)

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Don’t wish it was easier, wish you were better

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Jim Rohn famously said, “Don’t wish it was easier, wish you were better.” I don’t think he was speaking to lawyers musing about the challenges of building a law practice in a highly competitive field or market, but he might as well have been.

If you’re in a seemingly oversaturated market, wondering if you should get out because there are too many lawyers who do what you do, take my advice: don’t. At least not until you consider why your field or market is so crowded.

The reason there is lots of competition in a given market is not a mystery. It’s because there are a lot of paying clients in it. Lawyers are making money in that market, which means you can, too.

Compare that to a market or practice area with very little competition. You might strike gold in a market like that but the market is unproven and it is more likely that you’ll go broke. (If there’s enough business in the market, you would see other lawyers in it.)

So rejoice that you are in a market with lots of competition. There are clients to be had and money to be made.

How do you stand out? How do you compete with all those lawyers trolling for clients in the same pond?

You know the answer. Marketing. Do a better job of it than your competition and the business will come to you instead of them.

Fortunately, that’s not hard to do. Most lawyers don’t know much about marketing and those who do often do it poorly. If you know what you’re doing, they’re easy to beat.

What if they have millions to spend on advertising and you don’t?

No problem. You have other ways to bring in clients. And those clients will be more profitable because you don’t have a big advertising budget (and the associated overhead) to cover. Your clients will often be better clients, too, because the kinds of advertising done by the big firms tends to attract the lower tiers of cases and clients.

Anyway, you know I’m preaching the truth. You also know that you don’t have to be a marketing genius to win the battle for new clients. You only need to be better than other lawyers who don’t know what you know and can’t be bothered to find out.

Start here

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How to help clients find you

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Yesterday, I said your marketing should be focused mostly (or exclusively) on attracting people who are already looking for an attorney, or looking for information about their problem and the available solutions.

How do you do this? How do you help prospective clients find you so you don’t have to find them?

Here are five simple and effective ways to do that:

  1. Set up one or more websites with search-engine friendly content. When someone looks for an attorney, or looks for information, they find your site. When they visit, they see content that helps them understand their situation and their options, and learn how you can help them. If they’re not ready to hire you, they should be encouraged to sign up for your email list to get more information (which allows you to stay in touch with them).
  2. Create free or paid content–books, reports, videos, audios, etc.–that provide solutions and demonstrate your expertise. Distribute paid content via bookstores. Distribute free content via other people’s newsletters and blogs and via social sharing.
  3. Make yourself available for interviews and/or to write guest posts on websites frequented by your ideal client.
  4. Advertise your services and/or your free or paid content in your local or niche markets.
  5. Build a small army of clients and professionals and other “friends of the firm” who know how to recognize your ideal client, how you can help them, and the best way to refer them.

To learn how to create a website that attracts prospective clients, get this. To learn how to get more referrals from your clients, get this. To learn how to get more referrals from lawyers and other professionals, get this.

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Marketing is good. Smart marketing is better

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You’re not like most attorneys. You understand the importance of marketing your practice and you’re doing something about it.

Many attorneys don’t get this. They think that if they do a good job for their clients more clients will come and they don’t have to do anything else.

Good work does bring in clients. No question. But why settle when you can bring in so many more?

I think many attorneys who eschew marketing don’t realize how much marketing they really do. Every time they speak or write an article or show up at an event and talk to people, every time they send a note thanking their clients and contacts for their business and their referrals, every time they call a client or a professional contact and ask about their business or family, all of this is marketing.

If you’re doing it, why not do it to the best of your ability?

Why not continually assess what you’re doing and the results you’re getting and make an effort to improve those results?

And why not at least consider adding some new strategies and techniques to your routine?

Okay. I’m not trying to convince anyone they need to market their legal services. I’m really not. That would not be good marketing on my part. It would not be a good use of my time.

It’s much more effective and profitable (and enjoyable) to target people who already understand this and are looking for ways to improve what they’re doing.

People like you.

In your marketing, you should do the same.

Spend less time (or no time) trying to convince people they need to hire an attorney and more time (or all of your time) targeting people who already know this and are looking for an attorney.

Don’t worry about people who need an attorney but don’t believe it or don’t want to spend the money (or don’t have the money) or aren’t in enough pain to look for solutions.

Marketing is one thing. Smart marketing is something else.

Start here

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What do you do when your clients can’t afford you?

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I saw a story that said that half of American adults can’t afford to write a $500 check, which is why they finance purchases like a new phone. If this is true, what does that mean for the attorney who wants to sell them his or her services?

Should they cut their fees?

No. They shouldn’t do that. That’s a recipe guaranteed to leave a bitter taste in their mouth.

What then?

Should they accept credit cards and offer payment plans?

Should they break up their services into smaller packages that more people can afford?

Should they target businesses instead of consumers?

Or should focus their marketing efforts on the half of the market that can write a check and not worry about the ones who can’t?

The answer is, they should consider all of the above. They are all reasonable strategies.

What they shouldn’t do is ignore everything and do nothing. They should research their target markets, look at what other lawyers are doing, and try new things, and they should continue trying new things until they find the right combination.

And then they should look for ways to improve their results, and never stop looking.

There are more than enough clients out there who can make you rich many times over. They need you, they can afford you, and they will hire you. But only if they can find you and your message is the one they want to hear.

Being a good attorney isn’t enough. Your reputation will only carry you so far. You run a business and your business needs marketing to survive and thrive.

Start with this

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Beta testing your law practice marketing

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I’m a beta tester for the new version of a writing app I use. I have the app on my desktop and laptop computers and use it every day.

I try and re-try all of the features, looking for bugs and other issues. I note what I like and what I’d like to see improved. I compare features and ease of use to other writing apps I’ve used.

Through this process, I’m able to influence the development of something that interests me and I get to use it months before anyone else. I also learn the ins and outs of using the app and thus get more out of it.

When you adopt new software in your practice, you may not be an official beta tester but you do many of the same things. You spend time playing with the software, trying out all the functions, learning how everything works.

You don’t just install it and expect to use it like a pro. You give yourself time to learn and practice using it.

You should do the same thing when you take on a new marketing strategy or go into a new market.

Study the market. Learn everything you can about the new strategy. Flip all the switches and pull all the levers. Test everything, try everything, and look for ways to incorporate the new strategy into your existing workflow.

When you get a new website or redo your existing site, examine it through the eyes of an end user. Read all the pages, fill out all the forms, test all the functions, and make sure everything works the way you want it to. Ask others to look at it and give you their feedback and suggestions.

If you join a new networking group, don’t just show up and hope for the best. Study it. Learn their process. Spend time talking to other members.

If you are thinking about hiring a new ad agency, learn all you can about the creative people behind it. Ask lots of questions about markets and campaigns, pricing and ROI.

Just like new software, you may be using your new marketing strategy for a long time. Beta test it so you can get the most out of it.

The elements of law practice marketing start here

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