Live, from your office. . .

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The other day I recommended not relying solely on live presentations but to record them so they can go to work for you 24/7.

It’s leverage. Do it once, use it over and over again.

But don’t stop doing live presentations.

I don’t just mean “live and in person”. I mean live online. Podcasts, hangouts, chats, webinars, and so on, that are presented in real time. There’s magic in something done live.

When you promote a recorded video, it’s harder to create a sense of urgency. You can say, “This will only be available until. . .” but you then lose the ability to get eyeballs on an ongoing basis. If you leave it up all the time, many people say, “I’ll catch it later,” but we all know that later often never comes.

When you do it live, however, you can promote it as a special event because it is special. You can say, or more likely imply “Never before and never again,” has this been done, creating an even bigger sense of urgency.

When it’s live, you can say, “Join me” or “Ask me anything” and thus provide more value and build a closer relationship with your followers. Or you can promote it by saying you’re presenting some new or timely information that shouldn’t be missed.

One of the biggest draws of a live event is that nobody knows what will happen. What will be said, what will be asked, what information will be shared for the first time? And let’s face it, one reason people watch live events is that they know it could be a train wreck and they want to see that.

One way to make your live events have more train-wreck potential is to have someone else speak with you. If you have a co-presenter, a panel discussion, you interview someone or have someone interview you, the likelihood of something noteworthy or cringeworthy happening is even greater. (You’ll also get the other speakers’ followers to tune in.)

Do some live events and watch your subscriber numbers and engagement soar. Of course, you should also record these events so you can use them again or make them available 24/7. But you might not want to mention that you’re recording it when you promote it for the first time.

Let your website do the heavy lifting: Marketing online for attorneys

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If I could save time in a bottle

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If I could save time in a bottle. . . I’d sell it. I mean, who wouldn’t want to buy more time? More time with your family. More time for hobbies or worthy causes, more time get more work done.

How much would like to buy?

Unfortunately, I can’t sell you any time. But I can show you how to get it for yourself.

The first way to get more time is to steal it. Steal it from what you’re currently doing by taking on fewer tasks and projects or fewer cases and clients, and focusing on a smaller number of more valuable matters. Delegate less valuable work to others.

The second way to get more time is to get your work done more quickly. You can do that by improving your skills and knowledge, learning new skills and methods, using better tools, and developing better habits and workflows. Delegating work to others will also help.

The third way to get more time is to specialize in your practice areas and in the clients you target. This will allow you to charge higher fees and attract more clients (and better clients) who prefer attorneys who specialize.

The fourth way to steal time is through marketing, which will allow you to bring in bigger cases and clients, and allow you to hire more help.

Even better, instead of “one and done” marketing activities, do things that can bring in new business with little or no additional effort. Instead of only doing live presentations or seminars, for example, record them so they can go to work for you 24/7. Instead of networking to find clients, network to find more referral sources.

All of these will give you more time and more income. I know, because this is what I did to build my practice when I was struggling.

Work on fewer more valuable things, become more efficient, specialize, and get better at marketing. That’s how I was able to earn more and work less, and that’s how you can, too.

How I did it: the formula

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What’s your shtick?

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I just downloaded an app that provides a collection of “sleep sounds,” that is, recordings you can listen to when you want to rest or fall asleep. There are many of these types of apps available. I’ve tried more than a few.

But this one is different.

It’s the only app I know of that doesn’t come with all of the audios in the initial download. You choose the ones you want and download them separately. Any sound you don’t like can easily be deleted.

I like this because it means I don’t have to fill up my phone with gigabytes of sounds I’ll probably never use. I can choose a few I like and forget the rest.

Most of the app’s reviewers agree. Choice is good. Smaller downloads are good.

But some disagree. They hate having to download each audio one at a time. “It takes too long!” they moan.

So yeah, you can’t please everyone. And you know what? You shouldn’t try.

Suppose the app developer listened to the cries of the customers who don’t like the “choose your own” feature? They would wind up with an app like all the others that use an “all or nothing” approach. They would find it difficult to stand out from their competition. And the would alienate those of us who like being able to choose.

“Choose the ones you want” is this companies shtick. Their thing. Their Unique Selling Proposition. And it works. They knowingly give up trying to please the “I want it all” crowd and from a marketing perspective, this is the right thing to do.

And guess what? Lawyers should do the same thing.

Stop trying to please everyone. Stop offering “all things to all people”. Be different. Carve out a niche. Choose a segment of the market and show the folks why you’re their guy or gal. Promote your differences to prospective clients who like those differences. And let go of everyone else.

Need help choosing your shtick? Here it is

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Give your practice a little push

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If you’re doing things right, your practice grows primarily by attracting new clients, that is, clients find you, you don’t find them.

They find you online, respond to an ad, someone refers them, or they’ve hired you before and come back when they need you again.

Clients show up and are “pulled” into your legal machine, with very little effort on your part. Once there, you deliver high-quality services (and high-quality service) to keep them happy and ensure they return and refer, and generally speaking, they do.

Sure, you have to do maintenance, making sure your systems are working well, your content is fresh, and you have sufficient resources to do your job. But other than that, you don’t have to do much else to keep your practice running and profitable.

On the other hand, you can’t rely on this dynamic forever. You can’t expect to always be able to attract clients and pull them in, you must also do some pushing.

Clients die or no longer need you. Businesses fold or get bought out. People move away. Clients can no longer afford you or find another attorney who charges less. No matter how well you do your job, there will always be attrition and you need to do something affirmative to keep your funnel (and your bank account) full.

And let’s not ignore the fact that there is a continual wave of competition. New lawyers, better-financed lawyers, and more aggressive lawyers eager to eat your lunch.

Bottom line: you can’t rely on pulling in new business, you have to do some pushing.

Pushing means reaching out to prospective clients and referral sources and centers of influence in your niche market or community. It means trying new strategies, networking with different people, and creating new types of content.

Pushing means expanding on what’s working and eliminating or changing what isn’t. It means continually upgrading your client base, replacing good clients with even better clients. It means never getting complacent and assuming that what was will always be.

The world changes. Make sure you keep up with it.

Give your practice a little push with this

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The easy way to stand out from your competition

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“Most lawyers offer the same services and deliver the same results. There’s no advantage to hiring anyone in particular so you might as well hire the cheapest one”.

That’s what many clients think, isn’t it? And the client is always right.

Most lawyers look alike and sound alike. Their websites are nearly interchangeable. Swap the name and contact information of lawyer A with lawyer B and you would never know the difference.

That’s also true with ads. Presentations. Podcasts. Videos. Social media posts. Brochures. Newsletters. Articles.

Lawyers wear the same clothing. They have offices on the same street. Their waiting rooms, desks and chairs, and wall adornments all look a movie set.

Welcome to Blandville, where everyone is the same.

If clients can’t perceive any difference between you and your competition, how do you expect them to notice you, remember you, and choose you?

It’s a problem but it is incredibly easy to fix.

There are many ways to differentiate yourself from the competition. Many ways to show clients why you are the better choice.

One of the best ways is also the easiest.

Do this one thing and you will no longer be McLawyer, serving the same (dull) food as everyone else.

The missing element? The magic potion? The easy thing you can do to stand out?

It’s you, my friend.

Your personality is what’s missing from your marketing and your public persona. It’s the one thing no other lawyer has or can copy.

Put your personality, your style, your stories, your opinions on your website and in your emails, articles and presentations. You are unique. There’s only one “you”. Let that uniqueness shine through the boilerplate and the legalese and you will instantly stand out from the masses of legal humanity.

I know this may be tough for you. You play your cards close to your vest. You don’t like to share anything personal. You do good work and expect your work to speak for itself.

It doesn’t. It needs a spokesperson. It needs you.

Give this a whirl. Start with something small. Put a little you into your next email to a client.

Add a P.S. and share something that doesn’t belong in that email. Mention something you did recently or something interesting you saw or read. Ask for their opinion about something other than the subject of your email. Ask if they’ve seen an article you posted on your website. Or if they’re a fan of a program you’ve been binge-watching on Netflix.

Go ahead, try it. You may like it. I know your clients will.

More ways to differentiate yourself found here

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Would you Invest $1000 to earn $1500?

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Looking for a great investment? One that has the potential to bring you big returns?

I’m talking returns of 50%, 100%, or more. Perhaps a lot more. Over time, you might earn ten or twenty times your initial investment.

What’s that? You put your money in savings, not investments. You don’t like to “gamble”? Well, you might want to re-think that position in this case because the investment I’m talking about is “you”.

Your practice. Your career. Your future.

I know you make a substantial investment each month run your practice. Money to keep the doors open, money to protect yourself from liability, money to help you serve your clients. And money on marketing, to make sure you continue to bring in new clients.

I’m suggesting you consider spending more.

Add another $1,000 per month to your budget, to invest in your practice. If that’s too much, start with less, but start with something because if you invest wisely, that $1,000 or $5,000 or $100, will result in a handsome profit.

What should you invest in? Well, what do you need? What’s working now that might work better? What can you expand?

What could you invest in to attract more clients? What could you invest in that might help you meet new referral sources? Where might you put some dollars to improve your skills or help you deliver a better client experience?

Here’s a list to help you brainstorm the possibilities:

  • Advertising
  • New employees, virtual assistants; incentives
  • Outside services
  • Second office/better location
  • Signage
  • Furniture and equipment
  • Personal and professional development
  • Software
  • Consultants
  • Networking
  • Websites/content
  • Accounting/financial planning
  • Training courses

As you ponder this list, also consider areas where you might spend less. Where could you eliminate waste? What could you do to free up cash to invest in things that bring you a better return?

What’s that? You don’t have any cash to invest in your practice right now? That’s why you need to take this seriously.

Find the money. Borrow it. Get a line of credit. Sell something.

Remember, you’re not increasing your overhead, you’re investing in your business.

Let me guess, you’re thinking, “What if I do this and it doesn’t work?”

My answer: “What if it does work?” What if you invest $1000 and it brings in an additional $1500? You would want to do it again, right? You’d want to increase your investment so you can increase your profit, yes?

Look, don’t throw money at anything that moves. Be judicious. Reasonable. Careful. Smart.

Sure, there’s risk. You might lose money on the path to earning more. But there’s an even greater risk in doing nothing.

Truth.

You really do have to spend money to make money. Go figure out how you can spend more.

Improve your website 

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Getting clients when you’re a new attorney

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I got an email from a young lawyer who just completed law school, asking for advice:

“I got a job as a legal marketer for a sole practitioner who has been in business for over 20years.

I am expected to find new clients, set up websites and yet I have not been given the appropriate tools to market this practice and attract clients. Worst part is I don’t earn a salary, only 10% commission for every client I sign. It’s been two months and I haven’t brought anything.

So how do I make this work and attract new clients with no referrals, no tools, no contacts in the legal field?

Please help.

JB

I’ve got news for you JB, you don’t have a job. You have a very bad deal.

Okay, you get an office and someone to answer your phone, I presume. That’s good. That has value. But it’s not worth giving up 90% of the fees on clients you bring in.

Time to re-negotiate.

I would offer to “pay” for the office space by doing work for your landlord, on his existing files. Research, draft documents, meet with clients, do court appearances, that sort of thing. Two hours a day, perhaps, in return for an office or even a desk and access to the conference room is a good deal for both of you.

If he wants your help in marketing HIS practice, he needs to pay you. A salary and/or a reasonable percentage of the fees. Start with 50-50.

Otherwise, if you bring in clients, they’re yours. You get 100% of the fees, unless you choose to associate with your landlord because he has experience and resources you don’t yet have.

If he won’t agree to this, there are other attorneys who will. They have empty space, they need an attorney in the office to do some of their work but don’t want to hire someone. “Time for space” is a good deal for them, and for you.

Okay, what about marketing?

First, consider that your current landlord (or another lawyer or firm with whom you choose to associate) has something valuable you don’t have. They have a reputation. You can use that to get better results in your marketing.

For you, starting out, it might be easier to market this other attorney or firm than to market yourself. Make sure prospective clients and referral sources see you are associated with an experienced firm.

Now, how do you bring in clients?

First, set up a simple website. You need to have something to point to when someone asks what you do and how you can help them or their referrals.

Next, contact (by phone) every attorney you can find and tell them you are available for appearances (for pay) and for overflow. You’ll take cases that are too small for them, for example, or outside their practice area. Ask them to recommend other attorneys who might need your help.

Then, write a “referral letter” that describes what you do (or what the attorney or firm you are marketing does). Explain what you can do for an attorney’s clients when they refer them to you, and why they should. Send this to attorneys you know, and to attorneys you don’t know, and follow up.

Next, write a report that prospective clients would want to read. Things they need to know about their legal problem and the available solutions. Explain why they should contact you to take the next step. Put a form on your website so prospective clients can sign up to get your report. Keep in touch with them via email.

This only scratches the surface but it’s a good place to start. And it will bring in clients.

How to write a referral letter to send to lawyers and other professionals

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Quantity or quality?

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If you had to choose, would you choose more clients or better clients? Quantity or quality?

There are benefits to having a lot of clients:

  • More opportunities to learn and improve your skills
  • More opportunities to test different approaches and strategies (marketing, client relations, promotions, etc.
  • More clients mean more people contributing to overhead
  • Protection from loss. If you lose a few clients, you’ll have others to fill the gap.
  • More opportunities for repeat business, referrals, and introductions to other professionals
  • More opportunities to grow with small clients who become big clients

On the other hand, more clients mean more risks. More opportunities to make mistakes, more people clamoring for your attention, more people who might be unhappy and file a complaint or leave a bad review. There’s also more competition for smaller clients from the majority of lawyers who focus on them.

Well, how about the benefits that come with quality?

  • Bigger cases or clients means higher margins; you earn more per case or client
  • Higher profits allows you to deliver more value to each client, earning their repeat business and referrals
  • Better clients have more work for you; you don’t have to do additional outside marketing to get it
  • Better clients means referrals and introductions to better prospective clients
  • Better clients make it easier to build your reputation and stand out from the crowd
  • Leverage: one client could provide you with ten times the revenue of one new average client
  • Potential for more interesting work

But better clients aren’t all sunshine and lollipops. Lose one big client and your income could drop precipitously. Bigger clients aren’t as easy to replace. Bigger clients can be more demanding and more expensive to serve (more staff, better office, bigger overhead).

So, if the question is quantity or quality, what’s the answer?

How about “both”. How about a quantity of better clients and bigger cases?

That’s the goal. Getting there is a process.

When you’re starting out, you take what you can get. Later, you replace smaller clients with bigger and better ones and reject or refer smaller cases.

Your client mix changes over time as you continually work to increase revenue, lower costs, and increase profits. And it never stops. You never find the perfect balance because as soon as you get to a certain level you’ll want to get to the next one.

The only constant is constant change. Managing that is why you earn the big bucks.

Learn how to choose your target market and ideal client

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When your gut argues with your bank account

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I remember a client I considered one of my favorites. He brought me a lot of business. He never made any trouble. And he was easy to get along with.

Mike wore a lot of gold jewelry, had expensive clothes, wore strong smelling cologne, talked fast and was always in a hurry. He gambled on sports. And he always had a cold, if you know what I mean.

But that was his business. When the phone rang and Mike was on the line, it made my day.

Soon, things began to change.

I never had any problems with his cases. No accusations of anything funny. But he was either the most accident-prone guy on Earth or something shady was going on.

He called me with another case. I turned it down. There wasn’t anything wrong with it that I could see but when you smell trouble, you’ve got to go with what your gut tells you and my gut was yelling and screaming that Mike was up to no good.

Mike stopped calling. Did he find another attorney? Did the law catch up with him? A drug dealer? A bookie? Did he wrap himself around a telephone pole?

I never found out. He was gone and I was glad.

For awhile, Mike was my favorite client. But he was hardly an ideal client. It was early in my practice and I needed the money but I would never want more “Mikes”. An ideal client is someone who touches all the bases and Mike didn’t make the cut.

As you create a profile for your ideal client, don’t forget to check your gut. Even if your bank account says not to.

Need help creating a profile of your ideal client? Here it is

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Lie, cheat, and steal your way to success

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It’s corny but true. You can (and should) lie, cheat, and steal your way to success.

Lie in bed at night thinking about what you can do the next day to get more clients and increase your income.

Cheat some time during the day from your other activities and dedicate it to marketing.

Steal the best ideas from other lawyers, and especially from businesses since most lawyers are terrible marketers.

Solid advice because it gets you to focus on marketing and primes you to continually look for ideas you can steal, well, borrow from others.

Let’s talk about that.

We’re talking about finding what others are doing that’s working and emulating it. Using the essence but not the actual words. Modifying what others are doing to suit your practice, market, and style.

Start here: :

  • Set up a swipe file to collect emails, articles, ads, blog posts, and such, that other people are using to promote their practice or business.
  • Subscribe to other lawyers’ email lists and blogs. Do the same for other types of professionals and service businesses.  Copy things you like and also things you don’t like (so you’ll know what to avoid).
  • Study the emails, etc., you like and ask yourself why you liked them. Make notes. Try your hand at writing it differently.
  • With each new email, ad, video, or piece of content, ask yourself why you opened it or why you watched it. What words or images caught your attention?
  • Once you began, what compelled you to continue? What did they promise or imply? What benefits did they offer? How did they get you to read all the way to the end?
  • Pay extra attention to headlines, sub-heads, email subjects and bullet points. Also note calls-to-action. You may not know why they are effective but if they resonate with you, put them in your swipe file and review them again later.
  • Did you buy what they offered? If so, why? If not, why not? What closed the deal for you? What objections did they overcome? Where did they miss the boat?

Go back through your swipe file periodically and ask yourself what you could use or adapt. What ideas, what offers, what words could you use in your marketing?

Keep reading and watching and studying. Train your marketing eye. Study the content and conversations around you, not with the eye of a consumer or colleague but with the eye of a marketer.

You would be amazed at what you can learn, and what you can steal.

Marketing is easy when you know The Formula

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