Where are most of your clients coming from right now? Look at your current client list, tally up the score, and make some notes.

How many were referred by other clients? Which clients referred them? What legal issues? What did the referred client ask? What did the referring client tell them or do?

Describe what happened if you have it in your notes (and start taking notes if you don’t).

How many new clients were referred by other professionals? Write down the names of any and all referral-givers and the types of clients they’re sending your way.

How many clients found you online? What keywords did they search? What articles did they read? Which sites did they visit before finding yours?

How many came in from advertising? Which publications or sites? Which ads? Which keywords? Which headlines? Offers? What was the cost per click/per lead?

How many came from networking, speaking, writing, or other sources? Where? When? What did you say or do that led to them contacting you?

Look at last year’s new clients and cull out the same information. 

Look for patterns. Figure out where most of your clients or cases are coming from. Figure out where your biggest or best clients are coming from. Calculate your highest ROI’s on marketing.

You need to know these things so you can manage and improve your marketing. Tracking numbers will tell you what to repeat and expand, and what to reduce or give up. Keeping notes will help you improve your process and your results.

If you’re getting clients now, you’re doing something right. But you can always do better.

Marketing is easier when you have a plan

On my walk yesterday, I heard a doctor being interviewed on the radio. He was talking about his book. It was a one-hour interview and I wondered how much income he was giving up by not seeing patients during that time. 

When I got home, I checked the books ranking and saw that he was selling a ton of books. I guessed he probably earned $500 to $1,000 for the day. 

Was that a typical day or was there a spike in sales from his appearance on the radio?

Actually, it doesn’t matter. 

The book is clearly getting him a lot of exposure, and that exposure will bring him a lot of patients, and other opportunities to be interviewed. 

Promoting his book allows him to leverage his time and earn far more than he would have earned seeing patients for an hour.  

Which is how attorneys should think about all of their marketing. 

The hour you spend with a prospective referral source, for example, might open doors to an incalculable influx of new clients. Two hours invested in writing content for your website might lead to picking up a new client every month.

No, you don’t know if what you’re doing will work, or how well. You keep doing it, trusting that some things will work well enough to make it all worthwhile. 

In fact, if you keep doing “it” (marketing) long enough and consistently enough, you may eventually reach a tipping point where your practice starts growing at an accelerated rate. 

When that happens, when you’re bringing in more business than you can handle and your income is doubling and tripling, you won’t ask yourself if all that time you spent marketing was worth it.  You’ll ask yourself why you didn’t do more of it. 

The New Year is around the corner. Do you have a  marketing plan?