The attorney marketing paradox

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There’s a paradox to this whole marketing legal services business. To be successful, you need to do something, and you also need to do the opposite.

You need to fit in and also stand out.

Fit in because you want to convey the image of an attorney consistent with the image most people have in their mind.

Most people think of attorneys as sober professionals, with an office and clients, a briefcase, business cards, and business attire. They expect attorneys to comport themselves a certain way when they speak to people, say things attorneys say, ask questions attorneys ask.

If you differ too much form that image, people get nervous.

Despite the popularity of “The Lincoln Lawyer” book and movie, most clients don’t want to meet you curbside.

At the same time, you don’t want to look and sound like every other attorney. You want to be different.

If you look the same, sound the same, and appear to do everything the same as every other attorney on your block, you offer clients no reason to choose you.

They might as well flip a coin.

So, that’s the paradox. You want to fit in and stand out. Make people comfortable so they trust you, and show them something different so they can see why they should choose you.

How you do this?

Mostly, you give people what they want and expect. You play the game. Assume the role. Walk the walk and talk the talk.

If it walks like a duck, it’s a duck. If you look like an experienced and successful attorney, in the eyes of the public, you are.

But that only gets you in the running. You still want to stand out.

You could do something with fashion. Wear a hat, a bow tie, or purple socks. Wear cuff links or a pin in a distinctive shape–an animal you like, a symbol you identify with, a shape that implies power or success, passion or justice.

Something people will recognize and remember. “Oh, she’s the attorney with the Gecko pin.”

But fashion is only one way to stand out and there are other ways that are better.

What do you do in your practice that’s unique and implies a benefit for your clients? That’s how you want to stand out.

Most attorneys don’t make house calls. Maybe you do. Most attorneys don’t have sign-language interpreters on staff or on call; maybe you do. Most attorneys don’t offer a free second meeting with new clients, to do a deeper dive into the facts and map out a plan of action. Maybe that’s something you could do.

The thing is, whatever you do doesn’t literally have to be unique. You can make it appear that way and “own” that advantage by promoting it broadly when other attorneys don’t.

Most attorneys use a questionnaire or form when they interview a client. They have a list of questions to ask, with blanks to record the answers, and a list of “instructions” to give to new clients. It ensures you don’t forget to ask something and shows the client you’ve handled this type of case so often you have your own special form.

Most attorneys might use this, but most attorneys don’t promote that they do. They assume every attorney uses a form or checklist and don’t see it as a big deal.

But it might be a big deal to prospective clients in your niche who don’t know that most attorneys use a checklist or intake form.

When you describe the forms and process you use to interview a new client, in detail, you might find a lot of clients choosing you because of that difference.

For more on how to stand out from other attorneys, get The Attorney Marketing Formula

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I’d like to interview you for my newsletter

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That’s you speaking to a fellow lawyer, a business contact, a client or friend. Someone you know who might have something to say your readers might like to know.

Another lawyer sharing a few tips about their practice area. An accountant or financial planner speaking about taxes, investing, debt or credit. A real estate broker speaking about your local market. Or one of your business clients talking about how they got started and sharing some advice for someone who wants to start their own business.

You tell them you’d like to interview them for about 20 minutes, over the phone, or you can email them some questions. They get exposure for their business or practice, your readers get to learn something new, and you get the day off.

Well, almost. You still need to edit the interview and post it but the hard work is done by the interviewee.

You supply the questions, they supply the answers.

If you say “pretty please,” they’ll also supply you with some of the questions. Questions they’ve been asked in other interviews or things they think your readers would find interesting.

They’ll also tell you what they’d like you to say about them. If not, grab their bio from their website.

Interviews are incredibly easy to do. They’re also a great marketing tool for you.

How so?

For one thing, some of your interviewees will ask to interview you for their newsletter or podcast. Or invite you to speak at their event or write a guest post for their blog.

You get more traffic, more subscribers, and more clients. One interview per month can bring you a lot of business.

In addition, doing interviews gives you the perfect excuse to reach out to influential people you don’t know but would like to. You’ll make some new contacts, some of whom might provide referrals and introductions to other influential people.

Are your wheels spinning? Good. Go tell someone you’d like to interview them.

Get my ebook on how to interview experts and professionals here

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I smashed a Like button and had to go to the ER

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Clicking isn’t good enough, it seems. Everyone wants you to smash the “Like” button. They also want you to subscribe, hit the notification bell, and share the link to their post or channel with everyone you know or have ever met.

Sorry, Charlie, I’ve got other things to do.

Besides, you haven’t told me why I should do any of those things.

What’s in it for me?

Science tells us people are more likely to do what you ask of them if you give them a reason. It doesn’t have to be a good reason, any reason will do.

Tell people it helps your channel or it helps other people looking for this type of content to find it or, simply tell them you appreciate their support.

But while any reason works better than no reason, telling people the benefits they get for doing what you ask works even better.

Click the button so I know you want to see more free content like this.

Download this report, watch this presentation, go to this page, and you’ll learn (some valuable things).

Call to schedule an appointment so you can find out if you have a case and get your questions answered.

Tell people why.

Something else. Don’t ask for everything under the sun. Ask for one thing, maybe two. But not everything.

Ask them to Like (and tell them why) and you might get more Likes. Ask them to Like and subscribe and share and you might get none of the above.

Ask a visitor to your website to download your report (and tell them why) and you might get more downloads (and subscribers). Asking them to also share your post, read another article and sign up for your seminar, and many visitors will simply leave.

The same goes for your services. Talk about one of your services, offers, or packages, don’t give them a menu of everything you do.

Because when you ask people to do too much, or you give them too many options, they get confused and a confused mind usually says no.

Telling people what to do is good marketing and you should do it. But if you want more people to do what you ask, ask for one thing at a time (and tell them why).

Like this:

Please forward this post to a lawyer you know who might want to get more clients. They’ll appreciate you for thinking of them, and so will I.

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The most dangerous number in business

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In business, the most dangerous number is the number one.

If you have one client and they leave or go out of business, you’re in trouble. You want more than one client.

If you have one “price point” or package of services, you have nothing to offer the prospective client who wants something different.

If you have one marketing method and it stops working for you, if you have one target market and it becomes too competitive, what will you do to keep your pipeline full?

You don’t want your entire livelihood to depend on the number one.

Which means, as soon as you have something that’s working for you, start adding the next thing. A second market, marketing strategy, or offer.

But not another practice area. Not unless you’re in a small market.

The bigger the market, the more competition you have, the more you need to specialize, because you can’t compete with everyone on everything.

When you specialize, marketing is easier, cheaper, and more effective. You can stand out from the crowd and become known for what you do best.

Specializing allows you to become the top dog in your field.

That doesn’t mean you must turn away work that’s not your specialty. Take the work if you want to and can handle it. But don’t promote this, promote the “one thing” you do best and want to be known for.

Because when you specialize, one isn’t a dangerous number, it is your friend.

How to choose your specialty

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Building a law practice without feeling sleazy

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Many attorneys say they hate the idea of convincing people to hire them. They don’t like being pushy, which is ironic coming from professionals who make their living being pushy.

They can be mighty persuasive when they’re arguing on behalf of a client, but persuading clients to hire them makes them uncomfortable.

And this is completely understandable.

But it misses an important point.

Your job isn’t to convince people to hire you, it is to show them what you can do to help them, and let them decide if they want to hire you.

You don’t convince them, they convince themselves.

You don’t persuade, you show.

If they want and need what you offer, great. If they don’t, you move on. (But stay in touch with them because things change.)

That doesn’t mean you just hang out your shingle and let people figure out how you can help them. It takes more than just saying, “Here’s what I do, sign here.”

You must provide them with effective marketing collateral that makes the case for you.

You let your website show people what you can do for them. You let your blog or articles or newsletter answer their questions and persuade them to take the next step.

Your job isn’t to convince people to hire you. Nobody wants that job. Your job is to find ways to get more people who need your help to find you, and give them everything they need to convince themselves to ask you to take their money.

The next time you feel uncomfortable doing anything in the marketing arena ask yourself, “Am I trying to convince people to do something they don’t want to do?”

If you are, stop doing that. Because that’s not your job.

How to build a website that does the selling for you

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Can we talk?

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A lot of marketing is finding “excuses” to have a conversation with someone who needs your services or can lead you to people who do.

Your job is to find ways to have more conversations with prospective clients, professionals, centers of influence and others who sell to, write for, or advise your target market.

The more conversations, the better. But quality is more important than quantity.

Talking to someone who knows they need an attorney is better than talking to someone who thinks they might be able to handle the problem on their own. Talking to someone who can easily afford your services is better than talking to someone who has to borrow the funds.

Having a conversation with someone with an active email list or social media following is better than speaking to someone who doesn’t understand the value of staying in touch.

Speaking with people who were referred to you is better than speaking to people who responded to an ad or found your website through search. Speaking with someone who has read your book or attended your seminar is better than speaking to someone who plucked your name out of a directory.

But you should also consider the quality of the conversation itself.

Chatting with a contact on Flakebook isn’t as good as speaking with them on the phone or in person. Answering someone’s general legal questions or telling them more about what you do isn’t as good as consulting with them about their specific legal problem.

At the end of the day, when you’re writing in your journal or otherwise taking score, ask yourself two questions:

  1. How many clients did I sign up today?
  2. How many (high quality) conversations did I have with people who need my services or can lead me to people who do?

If you don’t like the answer to the first question, start working on improving your answer to the second one.

Marketing is easier when you know The Formula

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No, I don’t want more clients

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Last week, I pontificated about the value of limiting the number of clients an attorney takes on to 10, because it allows them to earn more and work less.

I also said most attorneys won’t do it.

Some attorneys do, however. Appellate attorney Steve Emmert is one of them.

In response to my email, Steve wrote:

(Heh, heh!) I currently have fewer than ten files open. Most of them have seven-digit deltas, of course, so I can still make a living. But you’re absolutely right about this.

This week I took a call from an ad guy at SuperLawyers, in which I’ve been listed for several years, though I’ve never advertised with them. He asked if I’d like to have an extra three or four clients a month. I’m probably the only guy who’s ever told him, “No” in response to that question. I told him that I start getting nervous when I have more than about 12 files open, and three or four more a month would drown me. He really didn’t know what to say.

Who wouldn’t like to be able to tell a sales rep they don’t want any more business?

Steve also shared a story that illustrates the same idea in a different way:

Years ago I attended a brilliant presentation by a guy named Mark Powers, of the legal-consulting firm Atticus. He described his trip to a big firm for an in-house presentation. As soon as the introductions were complete, Powers said, “Now, the first thing I want each of you to do is double your hourly rates.” The ensuing uproar subsided just long enough for one of the partners to stammer, “But, but if we do that, we’ll lose half our clients!”

“Exactly!” a triumphant Powers replied with a smile. He explained to them that if they got the same amount of money for doing half the work, they’d have a better quality of life.

Point, set and match.

I’ve had discussions about raising fees with many attorneys over the years. When I do, I can almost always hear the wheels turning in their head as they wrestle with idea. Sadly, their desire usually loses out to their fear.

Not my friend Steve, however, who figured this out on his own.

I know this because I interviewed him and published a book based on that interview. In it, he shares the secrets to his success, or, as he might describe them, the methods to his madness.

How to Build a Successful Appellate Practice contains valuable practice-building and career-building advice for attorneys in any practice area.

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The most important word in marketing

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You go to my website and read all about me and the services I offer. You like what you see.

I tell you to call to make an appointment. I tell you the number to call, the best time to call, who to ask for and what to say.

What’s missing?

I haven’t told you why.

Why should you make an appointment? What are the benefits? What will you learn or get? How will you be better off?

You shouldn’t assume a prospect knows this, even if it is obvious. You need to tell them.

Tell them you’ll review the facts and explain the law. Tell them they’ll learn their options and what you recommend. Tell them they can ask as many questions as they want and you’ll answer all of them. Tell them that at the end of the appointment, they’ll know what you can do to help them and what happens next.

Because that’s what they want. That’s the benefit. That’s why they will call.

Other lawyers tell people to call but don’t say why. They might say “to talk to a lawyer” but that’s not what people want. They want solutions, relief from their pain or worry, a plan for moving forward.

That’s why they will call. That’s what you need to tell them.

Whatever you’re offering, tell people why they should accept your offer or do what you’re asking them to do. You want them to sign up for your newsletter? Tell them why. What will they learn, what will they get, how will they better off?

When you tell people the benefits, when you tell them what’s in it for them, more people will call or sign up or accept your offer.

You get more subscribers, set more appointments, sign up more clients, and increase your income.

That’s why you tell people why.

Marketing is easier when you have a plan

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How to fool everyone into thinking you’re smarter than you really are

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Attorney Lowell Steiger tells me he is “impressed by the fact that you come up with something new every single day”. He says my newsletter is useful and helpful, and dubs me a marketing guru who generously helps “people like me, the less talented.”

Poppycock. (I’ve been wanting to use that word for awhile now, so thanks for giving me the opportunity.)

The thing is, while I know a thing or two about a thing or two, I am not any smarter or more talented than the average bear.

Including Lowell, who I happen to know really is smarter than the average bear, and a very good writer to boot.

Anyway, most of what I write comes from subjects that interest me. I read a lot and share the ideas I find and what I think about them. I tell you about my experiences and give you my opinion about things I like and things that drive me crazy.

You could do that, too.

Trust me, if you want to write (or speak) and use that to build your practice via a newsletter or podcast or blog, you can. You know enough and have done enough, in your practice or business or personal life, to provide you with a library of material.

So stop telling yourself you don’t have anything to say. That’s a one-way ticket to Palookaville.

You also know how to write. If you’re not yet where you think you need to be on the write-o-meter, you can get there. Just keep writing (or speaking). Before you can say Joker Joker Joker, you’ll win the big prize.

What should you write about? Well, what did you do yesterday?

This week, I told you about a conversation I had with my accountant and a visit to the eye doctor. Next week, I’ll probably tell you about my gardener (again), and something he did or didn’t do. And here I am, telling you about someone who thinks I’m the bee’s knees in the marketing world, confessing to you that I’m not.

Hardly brilliant stuff. But I make it interesting, and that’s the key. It’s the one thing you need to get good at if you want people to read your stuff and keep reading it until they need your help or talk to someone they can refer.

The easy way to do that? Talk about things you know your reader is already interested in. To do that, you have to know your reader.

When you do, you know what they think about, what they want and don’t want, what they fear and what they covet.

Talk about those things. Or at least think about those things while you write about other things.

I know lawyers. It’s easy for me to talk about what’s in your head because it’s in my head, too. If I had a different market, if I was writing to physicians or engineers or real estate pros, I would research that market, to find out what they know and how they think.

I’d read what they read, listen to the speakers they listen to, talk to centers of influence in their market, and get to know what makes them tick.

That’s the easy part. But you have to do it.

The hard part, the part many lawyers have trouble with, is coming down from the ivory tower we tend to inhabit.

If you want to win friends and influence clients, you have to be yourself. Not your lawyer-self. Your human self, warts and all.

You have talk to folks, not at them. Have a conversation, not deliver a lecture or submit a brief.

You can’t connect with people by being aloof and professional and unapproachable. Just talk, like you would if they were sitting next to them having a beer or a cup of coffee.

That doesn’t mean you have to be unprofessional. Just human.

I know, I know, I get away with murder because I’m writing to you, a colleague. We’re comrades, made from the same cloth, brothers and sisters, friends with benefits. . . uh, well, you know what I mean.

When you’re a lawyer writing to clients and prospects, you can’t have a potty mouth or joke about whatever comes into your head. You need to be more decorous, so they don’t think you’re too weird to be their lawyer.

But this is only a matter of degree.

I can write “friends with benefits” and get away with you. You (probably) can’t. But you can still connect with people, by using a lighter touch, writing plainly and directly, and by not trying to impress anyone.

Don’t be the stuffy professor that puts everyone to sleep, be the cool teacher who’s smart and funny and tells great stories and makes learning fun.

Are you picking up on what I’m laying down?

One more thing.

Stop saying you don’t have time to do this. You do.

You don’t need to write every day. Once a week is great. Invest an hour writing something and sending it to the people who pay for your groceries and rent. The people who know, like, and trust you, or soon will.

Keep doing that, have fun with it, and one day, someone will call you a guru.

How to write a kickass newsletter that pays your mortgage

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Try it, you’ll like it

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Believe it or not, there was a time when I didn’t like pizza. Actually, I’d never tasted it, but I was a kid and thought it looked yucky and melty and I was sure I wouldn’t like it, so I refused to eat it.

What a maroon.

My parents and sisters thought I was nuts. I was a kid and kids love pizza. My sisters loved pizza, my parents loved pizza, what was up with me?

One day, my father said, “Just take one bite. If you don’t like it, you never have to eat it again.”

And. . . the rest is history.

Note that my father didn’t try to convince me to become a pizza eater. He merely encouraged me to try it. He knew that if I did, there was a very good chance I’d like it.

Thanks, Dad.

In marketing, it’s called “promoting trial” or “sampling”. It’s a proven strategy, something everyone who sells something should consider.

When you go car shopping, the sales person promotes a test drive. He knows that once you feel how smoothly the car navigates the road, and see how good you look sitting behind the wheel, you’ll sell yourself on buying that car.

Many lawyers offer free consultations for the same reason.

They give prospective clients a sample.

Prospective clients hear them opine about their case or situation, get some questions answered, and get a sense of what it would be like to work with them. If you offer free consultations, you know that most prospective clients who avail themselves want to hire you.

Content marketing is another form of sampling. When prospective clients or referral sources read something you write or hear you speak, they get a taste of your wisdom and personality, and this is often enough to get them to take the next step.

Not every lawyer should offer free consultations, but every lawyer should create and distribute content.

Write something, record something, get yourself interviewed by others in your niche, and let prospective clients and the people who can refer them get a sample of your greatness.

You may not be as delicious as that first piece of pizza I had, but you’ll probably be tasty enough to get people interested in taking another bite.

More: The Attorney Marketing Formula

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