Reframe and grow rich

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Many attorneys are uncomfortable with marketing. Or at least certain aspects of it. They don’t like networking, writing, or talking to people about referrals. They don’t like doing interviews or presentations. They don’t like advertising, generating traffic, or buying leads.

It’s out of their comfort zone and they resist doing it.

The old saying, “Do the uncomfortable until it becomes comfortable” comes to mind, but if you can’t or won’t start, you’re never going to get there.

There are two solutions.

The first solution, instead of trying to “jump” out of your comfort zone, ease out of it. Take baby steps until you learn to walk.

Make a list of options, different types of marketing and different ways of doing them, choose one, learn all you can about it, get some help if you need it, and do it on a very small scale, until you “get used to it”.

You don’t like networking? Take a friend to lunch or ask to accompany them when they go to their next meeting. Get your feet wet in a non-threatening situation where nothing is expected of you other than showing up.

You might find you don’t hate it as much as you thought and can eventually take the next step.

You don’t like talking to people about referrals? Try writing a letter to your clients about the subject and how it helps both them and the people they refer. Don’t send the letter, just write it for now. Maybe you’ll send it later. Or maybe you’ll read one of my books or courses and find better ways to ask or ways to get referrals without asking for them.

Baby steps, baby cakes.

The other solution? Sit yourself down and have a talk with yourself.

Talk to yourself about the activity you’re resisting and why you’re resisting it. Pretend you’re talking to a parent or teacher, and tell them all the reasons you don’t want to do it. Don’t forget to pout and say, “and you can’t make me!”

And then, talk to yourself as that parent or teacher and convince yourself that you can and should.

One way to do that is to reframe the activity by changing how you think about it, or contrasting it with the alternatives.

You did that somewhat if you looked at networking as just going to lunch with a friend.

You could explain to yourself that writing a weekly email may not be something you’re excited about doing, “but it’s a lot better than going to a weekly meeting” (if that works for you).

If you don’t advertise because you see it as an unnecessary expense, think about it as a investment which could have a very profitable return. Talk to someone who advertises, see what they do, play with some numbers, and you may find a way to eliminate your resistance and get excited about the possibilities.

Maybe you hate social media. You might remind yourself that, “It’s a lot better than cold calling or sending spam emails”.

You don’t want to do any marketing, it’s all horrible? Reframe this by telling yourself it’s a lot less horrible than having no clients and being one month away from getting evicted from your office, which is where I was early in my career, before I “got religion” and saw marketing as a better alternative to losing everything.

Baby steps and/or reframing. Two ways you can do what’s uncomfortable until it becomes comfortable.

How to get referrals without asking for referrals

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Spying on clients and competitors

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Do you know what’s going on in your clients’ businesses? The latest good news? The latest dirt?

You should. And you can. Just set up google alerts for the business and their key people and you’ll get an email whenever something happens.

When someone gets sued, investigated, or arrested, when someone wins an award, gets married, or dies, you won’t have to wait for someone to tell you, you’ll know. You can contact your client and congratulate them or express condolences.

Do the same thing for their industries and major competitors. When you learn something your client may need to know, they’ll appreciate your telling them, even if they already know.

If you represent consumers, set up alerts for their employers, their employer’s industries, their places of worship, and their local markets.

While you’re at it, set up alerts for your major competitors, your practice area, your referral sources, and yourself. You need to know when someone is talking about you or doing something that interests you or may concern you, things that present an opportunity or a threat.

And yes, you can also get a lot of ideas for your newsletter or blog this way.

Go here and set up an alert or two. You can always remove it, modify it, or add more.

Automate your market (and marketing) intelligence. Let technology bring the information to you so you don’t have to go looking for it.

The Attorney Marketing Formula

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Know thy client

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I read an article in the Wisconsin Lawyer that provided “tips for writing in ways that attract the attention of search engines, readers, and new clients.”

It’s good information. And a good reminder about the importance and value of writing in building a law practice.

But that’s not why I’m telling you about it.

At the end of the article, in her “bio,” the author tells a story about one of her consulting clients who was unhappy with her advice:

A few years ago, an attorney I was working with called me to complain because one of their former clients gave them a bad online review. I had encouraged them to follow up with clients to thank them for their business and ask for reviews, so the bad review they received was, in their mind, my fault. It didn’t occur to me that I needed to tell attorneys that they should only ask for reviews from clients they suspected had a positive opinion of them. I now emphasize that you should never ask for a review you don’t want. It’s the legal marketing equivalent of the age-old advice that you should never ask a question you don’t want to know the answer to!

It seems so simple. Ask for reviews; don’t ask for reviews from clients who might not love ya.

You want reviews. You need reviews. Good reviews can bring in a boatload of clients.

Seriously.

So you should ask for reviews.

But how do you avoid bad reviews?

Simple.

Ask for reviews, but do it in stages:

  1. Routinely send every client a form to fill out to provide feedback about you, your services, your office, etc. Include a question asking if they would recommend you to others, and why or why not.
  2. When the client provides positive feedback and says they would recommend/refer you, ask them to post this in a review (and give them a link to the site you prefer).

Keep your enemies close. Keep your friends (and clients) closer, because you never know what they might say about you.

The Quantum Leap Marketing System

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A simple way to sell more legal services

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Prospective clients need your help but may hesitate to take the next step. There are things you can do to nudge them in the right direction.

Start by prompting them to take action of any kind. Ask them to do something easy—like your post, share your link, or forward your email. Easy to do and when they do it, they’re more likely to do it again.

You might ask a question. What do they want you to write about in your next post? What did they like best about your last one? Which do they prefer, X or Y?

Maybe you ask them to subscribe to your podcast or watch your video and leave a comment. Sign up for your webinar and tell their friends, or reply and tell you if they have any questions.

You ask for little things and they do them. They get used to responding and interacting with you, which helps build familiarity and trust, and prepares them to take a bigger step.

When you ask them to call to ask questions or schedule a free consultation, or to fill out a questionnaire and tell you about their legal situation, they’ll be that more likely to do that.

But here’s the thing. When you ask, not everyone will respond.

People do what they do.

So, you need to ask again. And again. And again.

Never stop asking.

Be nice about it. Ask in different ways and at different times. But keep asking—until they buy or die.

If you keep asking, eventually they’ll take the next step.

And then you can ask them to do something else.

Email Marketing for Attorneys

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Would you hire you?

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Here’s an interesting exercise. . .

Pretend you are someone else. A prospective client who’s never heard of you or what you offer.

You come across your website, presentation or other content. You read or listen. Examine the services, benefits, and offer.

Would you respond? Make an appointment? Call and ask questions?

Would you send referrals? Forward the link? Recommend the content?

If so, why? What persuaded you? If not, what stopped you?

You may not be your prospective client and you may have different standards than they do, but you can put yourself in their shoes and give yourself an objective once over.

Do you make a good impression? Are you the kind of lawyer you would want to work with?

Do you appear honest, caring, and thorough? Are you tough enough? Smart enough? Successful enough?

Do you answer frequently asked questions, show the visitor you understand their situation, and persuade them to take the next step?

Does something need to be fixed, added, or removed?

Give it a shot. Take a look and ask yourself: Would you hire you?

The Quantum Leap Marketing System for Lawyers

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You can’t hire someone to do your pushups for you

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Jim Rohn said it, and he was right. Some things can’t or shouldn’t be outsourced.

Your marketing is one of them. Because professional services are personal services.

Committees and corporations may pay you, but you are hired by and build relationships with individuals.

You can outsource or delegate many marketing activities, but most of them should either be done by you or supervised by you.

You wouldn’t hire someone to go on dates with your spouse and you shouldn’t do that with your clients. You need to know them, so you can serve them, and they need to know you so they will give you that opportunity.

Staff and outside vendors can assist you, advise you, and do a lot of the legwork for you, but they shouldn’t do everything for you.

Don’t get me wrong. I believe you should delegate as much as possible. I’ll say it again, “you should ONLY do those things which ONLY you can do”.

One of those things is building relationships.

Where do you find the time to do that and also do the legal work?

I’m glad you asked.

The answer is to delegate as much of the legal work as possible.

If it can be done by an employee, it should be.

You diagnose the problem and write the prescription. Your staff carries out your orders. You supervise, make sure they’re doing the right things, and doing things right.

Marketing is a lot more than building relationships, but with a professional practice, it’s the most important part.

Make sure you allocate time to do that.

Ready? Quantum Leap Marketing System

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Go deep

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In a recent newsletter, James Clear said, “Double down on your best relationship. It’s the investment with the highest return.”

What did he mean?

He meant make the most of your existing relationships, they might be all you need.

Your existing and former clients will lead you to new clients. Your current professional contacts (referral sources) will lead you to new contacts, new opportunities, and the clients that go with them.

Go deep, not wide. Focus most of your attention on what you already have.

How do you do that?

Make a list of your top ten clients and another list of your 5 best referral sources and get to know them better.

Learn about their world, their industries, niches, and communities. Get to know their family, their employees, and their professional contacts. Add value to their lives by providing information, introductions, leads and traffic, advice and counsel.

Get to know everyone they know and look for ways to help them, too.

They will lead you to all the business you can handle.

You may start out with 10 or 20 people on your short list, but if you do this right, they will lead you to thousands.

You can always go wide. Network, advertise, blog, dance your ass off on social media. But if you focus on going deep, you may never have to.

The Attorney Marketing Formula

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Why should anyone hire you?

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On your website, in your marketing materials, when you speak with a prospective client, your top priority is to tell people why they should hire you.

(1) Tell them why they need a lawyer.

If you haven’t spoken to them, use if/then language. Ask rhetorical questions, tell them their risks and their options, and make the case for hiring an attorney instead of doing nothing or trying to fix the problem themselves.

If you are speaking to them, find out what they want (don’t assume it), and explain how an attorney can help them get what they want.

(2) Tell them why that lawyer should be you.

Spell out your qualifications, explain why you are a better choice than other attorneys, tell them about your solutions/services and the pros and cons and costs of each.

Of course it’s not just what you say, it’s also how you say it and how you make them feel, so make sure you:

  • Build rapport, to help them relax, feel your strength and self-confidence, and build likeability and trust
  • Get the client to talk about themselves—what they think, how they feel, what they want to happen, and why. What’s at stake for them? The more they talk, the more they are likely to sell themselves on taking the next step
  • Ask appropriate questions, to show them you have experience with their problem, and show you care about helping them
  • Share stories of clients you’ve represented in the same or similar situation, to illustrate how an attorney can help them and show them how you have helped others
  • Confirm their understanding of each point before you go on to the next one, to eliminate potential misunderstandings and show them your thoroughness and patience
  • Answer their questions and handle their objections before they raise them, and invite them to ask you more

And then, when they have no more questions, ask them what they want to do.

Yes, you can assume the sale and hand them (or send them) the paperwork to sign, but it’s much better when they tell you they want to get started. They’ll be more likely to do that when you show them they need you rather than telling them.

New here? Start here

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Do you make this mistake in your newsletter?

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When you set up a new newsletter, one of the first things you’ll do is add one or more emails to the auto responder. These emails go out automatically as new subscribers sign up.

Typically, the first email will welcome them, tell them how often they can expect to receive your newsletter, provide a link to download the report or other incentive you promised, and a few other housekeeping matters.

But if that’s all it does, it’s missing the most important element.

Most people subscribe because they want the information you offer in your report. But they found your site or page because they were looking for an attorney to help them with a problem.

So, make sure your first email, and every email, tells them what to do to get your help.

Your contact information, sure, but more than that—tell them what to do and why.

Tell them to call or fill out a form. Tell them what happens when they do.

No, it’s not too soon to do that. No, you don’t need to send more information first, to warm them up and build value before you sell them on taking the next step.

They need help. They might be ready to talk to you and hire you today. So, tell them what to do.

If you don’t, their problem might get worse, or. . . they might call someone else.

You don’t have to hard sell. You don’t have to go into a lot of detail. But you should tell them what to do and why.

Show them the pathway to getting the help they need and want.

In every email.

Not everyone is ready to talk to you or hire immediately, of course, so deliver the information, too. Tell them about the law, their risks, their options.

But do that in addition to telling them to contact you, and why.

You might not need more than a sentence or two, with a phone number or a link. Sometimes, you’ll do more. But never do less.

How to build your practice with an email newsletter

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Better than free

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GetResponse, the company I use to manage my email marketing, recently announced a “forever free” plan.

Which is good news if you want to try email marketing or see if they’re better than what you currently use.

I’ve used them for many years and recommend them, and you can check them out here.

Yes, that’s an affiliate link.

Something else.

If you like what you see, you can continue to use the free plan “forever” and everything is included. But if you want to upgrade to a paid plan, which gives you more room to grow, they’re running a Black Friday promotion, which will save up up to 40% for life.

I signed up under one of their promotions years ago and still pay less than a lot of customers.

A limited quantity of discounted plans will be available, so if this sounds good, don’t dawdle.

Check it out, set up a free account, and take a look around. Let me know if you have any questions.

Here’s the link again

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