Maybe you should charge for that free consultation

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People associate value with price. So when you offer something free, like a report or a consultation, they might think it is has less value, or, with a consultation, nothing more than a sales pitch for your services.

If they do, they might decline your offer and never become a prospect. Or they might download your report information but, because it is free, either never get around to reading it or never taking it serious enough to take the next step.

Should you charge for these things instead?

Maybe.

If someone pays hundreds of dollars to consult with you, or even $10 for your book, they are more lkely to read or listen to your information or advice and are thus more likely to sign up as a client.

Paying makes them a better prospect because they pay attention and know more about their problem and your solutions. They also get a sense of what it would be like to have you as their attorney.

But there’s a tradeoff. Fewer people will buy your book than will download a free report. Fewer people will pay to talk to you than will avail themselves of a free consultation.

But maybe that’s a good thing.

You’ll have fewer prospects but probably sign up a higher percentage as paying clients. And those clients are likely to be better clients because they’ve already heard some of your advice and found it valuable enough to pay for more.

On the other hand, a much bigger list of prospects with whom you can stay in touch (via email, letters, social media, etc.) is a very cost-effective way to bring in a lot more business.

For most attorneys, especially those who target consumers and small business clients, I suggest giving away lots of free information and using it to build a list. Best bang for your buck.

I suggest you also write a book and sell it because being an author gives you a level of authority most attorneys don’t have (and you get paid for leads.)

Free consultations aren’t right for every practice. But if you’re in a competitive market where they are common, not only do you probably need to offer them to stay in the running, you should consider making your consultation much more valuable than what other lawyers offer, e.g., more time, more information, and other benefits (a free copy of your book, for example), and promoting the heck out of it.

Just some thoughts to make your life more complicated but also more remunerative.

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Why you should write your own reviews

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Most clients don’t leave reviews, even when they love you. That’s why you should write your own. 

Hold on, I’m not suggesting anything unethical. Here’s what I mean. 

The issue isn’t that clients don’t appreciate your work or the way you take care of them. They do. They tell you that all the time. 

They say thank you. And mean it. They tell you how relieved they are that you got them out of a jam. They say you did a great job, you’re a great lawyer, and they are glad they found you. 

Nice things. The kinds of things you would love for them to say in a review. 

They usually don’t post a review, however, because they’re busy. Or don’t think about it. Or don’t know know how important it is.   

But if you make it easy for them, they will.  

Which is why you should take the words they say to you, or send you in an email, and write the review for them. 

Send them an email, thank them for their kind words, and quote back to them what you heard. And then ask if they would post those words in a review and give them the link to the review site you prefer.

Tell them they can add to or edit what you wrote any way they want to, and can submit it without showing their full name. You can also offer some additional language they could use if they agree with it. Things you know they think or feel but didn’t actually say. 

Make sure they know how important reviews are to a lawyer, and to the people who are looking for a lawyer. And thank them again. 

Not everyone will say yes, but you will get more reviews. And every single one will be good.

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Tell me about yourself

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Everyone’s favorite radio station, we’re told, is WIIFM—“What’s in it for me?” They tell us that prospective clients don’t care about you or what you want; it’s all about them.

So make it about them.

Make your content, offers, stories, and examples about your reader or prospect. Because that’s why they’re reading your article or copy and that’s why they will hire you (or won’t).

Just tell them about your services and benefits. Leave yourself out of the picture.

No, don’t do that. You will always be in the picture because you’re the one who will help them get what they want.

If you don’t tell them about yourself, if your articles and sales pages are only about your services and offers, that’s boring. And generic. And unlikely to persuade anyone to choose you.

(NB: don’t write articles or sales copy that any other attorney could grab and slap their name on.)

If you want clients to hire you instead of any other attorney, tell them about yourself.

Anyway, aside from that, the reality is, people do care about other people and that includes little ‘ol you.

Sure, they care about themselves a lot more, but don’t for a minute think nobody wants to know anything about you.

They do. They want to hear your story. Especially if they’re thinking about hiring you.

They want to hear about your experiences working with other clients. They want to know what you think about things. They want to know where you’ve been and where you are going.

Because they want to see what it would be like having you as their attorney. But they’re interested in you even if they’re not shopping for a lawyer.

Because people are interested in and care about people.

Something else.

If your reader finds your story interesting, if they relate to you, if they feel that in some way they know you, they will be more likely to hire you.

Knowing is the first step. Liking is second. Trusting may take more time, but the more you tell them about yourself, the more likely this is on the way.

Don’t overdo it. Don’t be one of those people who talks incessantly about themselves.

Me, me, me, doesn’t win friends or influence people.

But don’t hide yourself and talk only about your services. Make your articles and copy mostly about them but also about you.

Because if they hire you, it’s going to be about both of you.

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What do you do for fun?

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We’ve all been asked this, haven’t we? What are our hobbies, outside interests, things we do when we’re not working?

We often minimize these while we’re building our practice because they take time away from our demanding career.

What if you didn’t have to do that? What if you could do both?

Even better, what if you could use your outside interests to help you build your practice?

You can. And you should.

Pick something that interests you. Something you would like to do more of.

Let’s say you like horses. Riding, showing, watching them race, reading Dick Francis novels, painting them, or anything else.

How on earth could any of that help you build your practice?

That’s simple.

A lot of other people like what you like and some of them need your services or know someone who do.

They might share your interest or they might be in a business or profession that works with, sells to, or advises people in that niche.

If you handle personal injury cases, wouldn’t it be great to represent horse lovers? You have something in common, and that commonality gives you a way to connect and possibly dominate that market.

If you handle business transactions, wouldn’t it be great to represent businesses related to the horse world? Trainers, breeders, feed companies, track owners, and so on?

And, don’t forget the professionals and influencers—the lawyers and accountants and brokers and bankers, the bloggers and authors, podcasters, and event organizers who target the horse world.

No matter what the niche, there are people in it who might hire you, refer you, or promote you. People who might interview on their podcast or book you as a speaker at their event. People who want to hear your story and introduce you to people they work with.

You speak their language. Understand them. And can (eventually) cite examples of things you’ve done and clients you’ve helped in that niche, giving you an advantage over lawyers who can’t.

Point taken?

Choose a niche that interests you. Get to know the people in it. And have fun while you build your practice.

This will help you choose your niche

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3 things you should do every day

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Every day, there are 3 things you should do.

The first is client work, obviously. Get the work done, the bills billed, the clients happy, and the bills paid.

The second thing is running the joint. Yes, marketing and management of your practice.

That’s true even if you work for a firm. You still want to bring in new business, build your brand or reputation, and do things that help you grow your practice and career.

It includes things like creating content, building relationships with influential people in your niche, strengthening relationships with your clients to foster repeat business and referrals, supervising and training your team, and improving your systems and workflows.

Third on the list, but no less important, is to work on yourself. We’re talking about personal and professional development. The stuff that makes everything else work.

It means improving your legal knowledge and your writing, speaking, and interpersonal skills. It means getting better at communicating, negotiating, and leading and managing people. And keeping up with technology.

So, 3 things every day.

Think of these 3 areas as legs on a stool. You need all 3 or the stool won’t stand.

How should you allocate your time? One third each? Not practical. Some days, you have nothing but client work and no time to do anything else. Some days you have other priorities.

But if you’re a rule-of-thumb type of person, that rule should be to do something in each area every day.

Even if that means making one call on your lunch hour or reading a couple of pages before you go to sleep.

Keep your hand in all 3 areas and do your best to not let a day go by without all 3.

Create recurring tasks in your task manager or calendar or habit tracker. Make this a habit.

Don’t let your stool get out of balance.

How to get more referrals from your clients

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Put this in your phone

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A Connecticut attorney and long time subscriber recently wrote a newsletter article with some common sense advice for her readers about what to do if they get served.

Essentially, “It’s scary. Don’t panic. Call or text me (and her phone number).“

Good advice for any lawyer to offer his or her clients, because anyone can be sued or subpoenaed, most don’t know what to do and may indeed panic, and we want them to know they can and should turn to us for help.

Which is why this attorney also recommended her readers program her phone number into their phone, “because you never know when you might need it”.

This is also smart because while most clients won’t get served, they might think of other legal issues they need to ask about and having the phone number programmed in their phone makes it more likely they will call.

It might also prompt them to think of their attorney when someone they talk to has a legal matter. “Let me give you my lawyer’s phone number. . .” means more calls for the lawyer.

I really like her final suggestion, that readers program her phone number not under her name but under the word “Lawyer,“ because, ‘“when you need a lawyer, you might not remember my name but you will certainly know you need a lawyer.“

Small thing, but a big thing. Maybe a very big thing. Which is why I’m stealing this idea and passing it along to you to use in your newsletter.

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Can attorneys outsource all of their marketing?

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Can you outsource all of your marketing? Yes, you can.

But that doesn’t mean you should.

Because there will always be things you can do others can’t do for you, or do as well.

They can’t build relationships with your clients and business contacts like you can. They can’t network for you. They can’t serve as your proxy in interviews or presentations and get the same results you can.

And they will never be able to get the quantity and quality of referrals you can.

When it comes to traditional “warm market” marketing, they can’t do what you can do.

They can advise you. Help you create marketing collateral. Give you ideas and strategies you can use. Hear them out. Read their books. Sign up for their courses. Consult with them on strategy and execution.

Just don’t turn it all over to them to do for you.

Capice?

It’s a different story with “cold market” marketing.

There are firms that have expertise and resources you (probably) don’t have. Go ahead, hire them to do your advertising, build your websites, and develop and implement other “outside” marketing campaigns.

But don’t turn everything over to them, either.

You need to stay involved, make the big decisions, and approve everything before you write the checks.

Which means you need to educate yourself, so you know the questions to ask, the metrics you need to hit, and how everything is supposed to work.

(And to make sure they’re not screwing up or taking advantage of you.)

Outsourcing some of your marketing might be a great investment. Just make sure you (and your accountants) stay on top of everything.

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Your practice-building prime directive

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We usually do it when we’re speaking to a prospective client or interviewing a new one. We rarely do it at any other time.

But we should. Because it’s the simplest and most effective way to develop new business and build stronger relationships, which are the essence of building a successful law practice.

Which leads to the prime directive:

Find out what people want, so you can help them get it.

I’m not just talking about their legal needs. I’m talking about everything they might want or need in other areas of their life, because there’s a lot you can do to help people beyond performing your services.

The most obvious is to refer them to other attorneys who handle things you don’t. But you can also:

  • Refer clients or customers to them or promote their business, practice, or cause
  • Provide information—legal, business, consumer, and about their niche or local market
  • Introduce them to people who have information or can help them understand something or do something
  • Recommend tools, books, websites, or ideas
  • Encourage them and give them a shoulder to cry on when things go wrong

Be there for them, for whatever they might need.

If you have a client who needs a recommendation for a job or a loan, help them. If you have a client who is interviewing job candidates, tell them about the book you just read that made this easier for you.

But don’t just wait until they ask for your help. Take the lead and find out.

You do that by observing, listening, and asking questions. What are their goals? What (or who) is stopping them? What do they want to get fixed, avoid, or do better?

You may not be able to help them directly, but you might know someone who can, or. . . know someone who knows someone who can.

Be a matchmaker. When you do that, you help 2 people and get credit for making the match.

You won’t always be able to help people, but you will always get points for trying. When folks hear you ask questions about their situation and what they want or need, when they see you pay attention to what they say, ask follow-up questions, and take notes, they’ll know you really want to help them.

Most lawyers don’t do that. You’ll be “the one” when you do.

Yes, you have time to do it. Because this is the stuff of relationship building and the benefits always exceed the cost.

The Attorney Marketing Formula

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Thinking out of the (gift) box

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You want to show your clients some love. Give them something extra, to reward them for being loyal to your firm and motivate them to stick around. You want them to see that you’re not like other lawyers who quid pro quo everything, you’re generous and looking out for them.

At least you should. Because it’s good for business.

Does that mean sending them gifts? Giving them free services? Discounts?

Not something you want to do?

No problem. You don’t have to give away the store to show clients your amazingness. You can give away someone else’s store.

Crazy? Not crazy.

Talk to a business owner or (non-competitive) professional you know who has products or services your clients might want or need (and that you recommend). Ask said business owner or professional if they will provide a special offer of some kind to your clients.

Could be a discount. A free service. A free consultation. Even information that solves a problem or helps your clients make better decisions.

You tell your clients you negotiated this deal for them.

Your clients get a nice deal.

The business or professional gets their wares in front of your clients, along with your recommendation. They may buy something or refer someone, or sign up for the business owner’s list and buy something down the road.

Your clients love you and think you’re handsome and want to tell everyone about you.

Not too shabby.

Oh, one more thing. The business owner or professional may see the wisdom of this arrangement and ask if you have something they can offer to their clients or customers.

Which means some of their clients or customers get to find out all about your greatness and become one of your happy clients.

Working with other lawyers can be very profitable

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What’s your thing?

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What’s your thing? Figure that out and build your marketing (and practice) around it.

Are you a decent writer? Blog posts, articles and newsletters might be your jam. Do you have a book in you? Write it (or hire a ghostwriter) and get it done. It could become the centerpiece of your marketing, firmly entrenching you as an authority in your field.

Are you active in social media? Would you like to be? Millions of people are available to “talk to” and some of them need your help or know people who do.

Networking might be your thing, but which type? Some lawyers network at business and professional functions. Some do charitable work and meet people who know people. Some do business on the golf course. Some ask people they know to introduce them to people in their niche. What sounds right to you?

How about speaking? Many a lawyer has built their career standing on a stage. Many others do well sitting behind a microphone and teaching something or answering interviewers’ questions.

Advertising works. Can you do that in your state or country? Is it appropriate for your practice area? Do you have deep enough pockets to hold your own against better financed competition?

Let’s not forget referrals. Do you get a steady stream of referrals from your clients? From other professionals? Would you be happy getting more?

What do you do? What would you like to do?

If one of these strategies is your thing, keep doing it, get better at it, and leverage it for all it’s worth. You can also do other things, but consider making one thing your main thing.

It might be the only thing you need to build a massively successful practice.

If you want to get more referrals from your clients, this shows you what to do

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