Do you look like a professional?

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I love watching a professional do his or her work. When I see a studio musician, a house painter, or gourmet chef doing what they do, I admire their skills and how they deploy them. There is a grace to what they do. It is effortless and efficient.

They look like a professional.

If I was planning to hire them, seeing them work would inspire confidence. I’d know I was getting someone who knew what they were doing. I wouldn’t worry about them making mistakes. I would know they were worth every penny they asked. Once I gave them the job, I’d get out of their way and let them do what they do.

Wouldn’t it be great if our clients could watch us work and have that same confidence about hiring us?

But a lawyer’s work isn’t visual. We work in our heads, mostly, and on paper. When we talk to people, it’s nothing like what lawyers do on TV. What we do looks boring. Watching us work is unlikely to inspire anyone.

You might not want to show people what you do, but you can do the next best thing. You can show them what it looks like after you have done it.

Show people photos of your office, your library, and your staff. Show them photos of you coming out of court, shaking hands with clients, and speaking in front of a crowd. Make sure you’re wearing the uniform (suite and tie) clients expect you to wear.

Make sure your website looks professional. You don’t need fancy (which can actually work against you), just not amateurish.

Let your content do most of the heavy lifting. The quality, depth, and quantity thereof should leave no doubts about your experience and ability to help your clients.

Make sure people see you doing things professionals do. Speaking, writing articles and books. Teach a CLE class (even once), because if you teach other lawyers, you must be good.

Promote the fact that you have forms and systems for everything. The chef has his tools, you have yours.

Don’t hide your light under a bushel. Highlight your awards, honors, and milestones. Post testimonials, endorsements, and positive press.

Clients and prospects are watching you. Show them the professional they want to hire.

How to earn more than you ever thought possible. Click here.

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The most common lawyer marketing question I am asked

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A subscriber asked me, “What’s the number one question you get asked by lawyers about getting clients?”

That’s simple. They ask, “How do I find the time for __________ [marketing]?”

And that’s an interesting question.

Because you don’t find time. You take it, from something else. You give up something you’re doing so that you can do something else.

But you only do that if you want to. And clearly, many lawyers don’t want to.

Many lawyers see marketing as something they have to do, not something they want to do. One reason is that they don’t see the connection between doing the (marketing) activities and getting results from those activities.

With most marketing activities, you don’t get clients immediately. It takes weeks or months. Marketing is a process. You get your best results from the cumulative effect of your efforts.

One blog post or article doesn’t equate to one new client (usually), but if you post 50 articles this year, next year you might see three or four new clients per month.

Sometimes a single marketing activity can bring in a lot of clients in a short period of time. Your new ebook, for example, might get favorably reviewed and/or go viral, especially if it is properly promoted. But because it takes a lot of work to write and promote it, and the results of that effort won’t come for many weeks or months, if they come at all, many attorneys put that idea in the “maybe” file and never do it.

Lawyers are used to a monthly payoff, (when they bill their clients). They work, they get paid. Life goes on.

Even contingency fee cases also follow a predictable pattern. Since most cases settle most of the time, the attorney knows that he’s only a matter of months or perhaps a year or two away from getting paid.

Not so with marketing. With marketing, you don’t know what will happen. You don’t know if you will get any results out of it, or when.

In fact, the best strategies, like building relationships with the right people, take lots of time, and there is no guarantee that you will get anything out of it.

Of course lawyers don’t like uncertainty. They don’t want to waste their precious time. They don’t like to delay gratification.

What’s the solution?

The law of averages. Write enough blog posts, network with enough people, do enough advertising, or whatever, and while some things won’t work, others will. Some will have a small payoff, some will be a bonanza.

Do enough marketing, do it long enough, and your practice will grow.

But you have to know this in advance to be willing to invest time in marketing.

When you know this, everything changes. You see marketing not as something you have to force yourself to do but something you look forward to doing because you know what’s coming.

When marketing is no longer an extra appendage but a fully integrated part of your daily work flow, you will never again ask, “Where do I find the time?” You might ask, however, “Where do I spend all this money?”

For a simple lawyer marketing plan that really works, get this

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Why I didn’t earn millions of dollar per year in my law career

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By most people’s standards, I had a successful law career. I helped a lot of people and earned a lot of money. Looking back, however, I realize that I didn’t help as many people as I could, or earn as much as I could.

One reason is that I didn’t want to work that hard. I wanted free time to spend with my family and do other things. I didn’t want to work all day every day and burn out (or die) at an early age.

But there may have been a way to earn a lot more without sacrificing quality of life. In fact, doing this one thing may have made my life more interesting and gratifying.

An article in Forbes has the answer. “According to multiple, peer-reviewed studies, simply being in an open network instead of a closed one is the best predictor of career success,” the article says.

An open network is where “you are the link between people from different clusters”. A closed network, on the other hand, is where “you are connected to people who already know each other.”

In other words, the best predictor of career success is continually meeting new people, outside of your usual haunts. Most people, myself included, associate primarily with people they already know.

I’d much rather spend time with people I know, in familiar surroundings, doing things I am comfortable doing. The big boys, it seems, regularly get out of their comfort zone and “go hunting” in unfamiliar territory.

One of the studies showed that “half of the predicted difference in career success (i.e., promotion, compensation, industry recognition) is due to this one variable.”

Oh my.

Practically speaking, an open network means getting away from your regular bar association and chamber of commerce meetings, at least periodically, and attending other functions, even if they seem to be wholly unrelated to your current career path.

In his early life, Steve Jobs pursued many diverse interests that had nothing to do with business. Those experiences, and the people he met in exploring them, not only helped mold his creative eye, they introduced him to opportunities he was later able to capitalize on in his career.

In view of this, if I was building my law career today, I would spend more time pursuing things that fascinated me and meeting people who share my interests. I would be a kid again, exploring the world and all it had to offer, something Jobs did throughout his life.

Want more referrals but don’t want to ask for them? Here’s the solution

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What is the secret to your success?

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One day, a young lawyer just starting their career will contact you and ask for your advice. They’ll ask, “What is the your secret to your success?”

How will you respond?

Will you attribute it to hard work? Timing? The right practice area?

Is it good marketing? The right connections? Lots of experience?

A combination of several factors?

Simon Cowell may not be an attorney but I like his answer to that question. He said, “The secret of my success is that I make other people money.”

Quintessential business advice.

Note that he didn’t say things like delivering great TV shows or music or pleasing viewers and record buyers. He spoke about helping his business partners become more successful. Of course one of the ways he does this is by delivering great TV shows and music.

You might think about this as you craft your answer to the question.

You help your business clients make (or save) money. You help your consumer clients solve problems and feel safe. You help your “business partners” (i.e., other professionals, referral sources) look good to their clients and contacts.

Now matter how you answer the question, one thing is certain. The secret to your success involves helping people.

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What will your clients want from you ten years from now?

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Amazon CEO Jeff Bezos says that if you want to build a successful, sustainable business, don’t ask yourself what could change in the next ten years that could affect your company. Ask what won’t change, and then put all your energy and effort into that.

Bezos knew that Amazon’s customers will always want low prices and quick delivery and he invested heavily in the infrastructure and systems that allow him to provide these. He sacrificed short term profits to build something great for the long term. “When you have something that you know is true, even over the long term, you can afford to put a lot of energy into it,” he said.

What should you invest in? What do your clients want today that they will still want ten years from now?

Well, more than anything, your clients buy “you”. So invest time and energy in becoming the best you can be. Invest in your skills, your knowledge, and your ability to communicate.

Work on your writing, speaking, and selling skills. Work on becoming a better manager and a better leader. Invest as much as 25% of your time in personal and professional development.

There are other things clients want from you, related to your specific practice area(s), services, and client types. Figure out what those are and invest in them, too. If you find that your clients really want services performed quickly, for example, focus your energy on finding ways to do that.

But mostly, focus on making the best you possible so you can attract the best clients possible.

If you want to learn how to differentiate yourself from other lawyers, get The Formula

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7 ways to write faster

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My goals this year require me to do more writing. To accomplish this, I plan to write faster.

The faster I write, the more work product I will get out the door producing more income, bringing more traffic, generating more leads, and building my brand.

Here’s how I plan to accomplish this:

(1) Stick with what I know

One of the biggest causes of writers’ block is not knowing what you want to say. When you write about what you know, writing is easier and faster.

You also don’t have to do a lot of research. If I do need to research a particular subject, I’ll either do it before I write, so as to not interrupt the flow, or “write around it,” i.e., leave a blank and come back to the subject later.

(2) Create more detailed outlines

I often find myself going down rabbit holes and off on side roads in my writing because I haven’t done enough advance planning. More detailed outlines will allow me to know what I’m going to say before I say it. That will allow me to not only write faster, but avoid wasting time on topics that are off subject.

(3) Write shorter

I’m working on a book now that will be less than one-third the length of the previous one. Shorter writing means more readers coming into my funnel. It also means I can get onto the next project that much quicker.

To write shorter, I’ll (a) choose narrower topics and (b) leave out some details, explanations, and examples.

(4) Bigger daily word count

I write every day, but I don’t crank out as many words as I know I could. This year, I’m committed to a bigger daily word count. I’ll do that by using the AIC method (“ass in chair”).

(5) Dictate more

I wrote most of the first draft of the book I’m working on now in a few hours. How? By looking at my outline and dictating it. I’ll transcribe it myself and flesh it out as I do so.

I’ll also try working more with Dragon Naturally Speaking, which I haven’t yet been able to master.

(6) More music to tame my inner teenager

After about 15 minutes of writing, I feel the urge to check email or do something else on the Internet. It gets me out of “flow” and takes me longer to get back on track.

Music helps me write for longer periods of time. Classical or new age; nothing with lyrics.

(7) Reward myself

Yes, the work product, and the income it will generate, is its own reward. Nevertheless, I’ve got a couple of new books I’m itching to crack open, digitally speaking. I’m looking forward to finishing my work for the day so I can get my reward.

So, no more time to chat. I’ve got words to write before I rest, and miles to go before I sleep.

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What to do when you have nothing new to offer

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What’s new?

Unfortunately, for most attorneys, the answer is “nothing”. They offer the same services today that they offered last year, and the year before that.

The clients change, the cases have different elements, but for most attorneys, same old same old. Even if they offer a menu of services, the menu rarely, if ever, changes.

Worse, many of their clients need them only once in their lifetime.

If attorneys owned any other type of business, they would regularly offer new products or services. Their business would always be growing.

But if a client doesn’t need another divorce, or doesn’t get in another accident, it’s game over.

It would be great to be able to offer the client another service, wouldn’t it? But if you specialize (as you should), you probably don’t have anything else.

Some attorneys offer updated documents, reviews, and modifications, and that’s good. But what about everyone else?

Well, there are a couple of things every attorney can do.

First, you can partner with other attorneys and promote their services to your clients. In return, your partner promotes your services to their clients. You can also do joint ventures with other types of professionals, and businesses, too.

Your clients have problems and needs that go beyond what you can do for them. They need help finding high quality professionals and vendors. They would love to get a good deal, or at least know they aren’t getting a bad one.

You can help them, and in so doing, help yourself.

Think “clients” not “cases” or “engagements”. Continually look for ways to help your clients with their other business or personal needs.

See The Attorney Marketing Formula for different ways you can work with joint venture partners.

Second, no matter what kind of practice you have, you should continually be creating new content.

Every article, blog post, report, seminar, video, or ebook you produce and put out into the market place can bring you new clients.

They can bring traffic to your website via search and social sharing. You can ask your clients and contacts, (and joint venture partners), to share our content with their clients and lists. You can offer them for sale on Kindle and other venues, where millions of prospective clients can find them.

Each piece of content you create educates prospects about what you do and how you can help them. It pre-sells them on the need for an attorney, and why that attorney should be you. And it prompts them to contact you to ask questions, make an appointment, or sign up for your list.

New services, albeit someone else’s, and new content. These are your new products and services. This is what you should continually create and offer.

Then, when someone asks, “What’s new?” you’ll be able to show them.

To learn more about joint ventures, get this

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Don’t break the chain

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You know a lawyer whose practice is rocking. More business than she can handle, lots of money, busy as all hell. Three years ago, she had just opened her doors. No clients, tiny office, nothing happening.

How did she get from a standing start to where she is today?

Many factors could have contributed to her growth, including talent, connections, hard work, and luck. But one factor may be more important than you might think.

Momentum.

When she started her practice, she did some things to bring in business, and then she kept doing them. She got better at them, and did them faster. She got progressively bigger results. Those results compounded and she continued to grow, until her practice reached the tipping point and became the juggernaut it is today.

Momentum is a critical factor in anything we do. Creating it is the hardest part of anything we do.

It’s like pushing a car from a dead stop. It takes a lot of effort to overcome inertia, but once the car starts rolling, it gets easier, and then easier still, until you have to do little more than lean on it to keep it going.

Alrighty then, how do we create momentum?

We do it with consistency.

Whatever it is you need to do, you do it regularly. You don’t “do” some marketing this week and pick it up again in six months. You do a little bit every day or every week.

You get better at it. It becomes easier. You do it faster and get better results.

Your results affect other areas of your life. If you build momentum with an exercise program, you get more energy to do other things. You might finally be able to read that book you’ve been wanting to read, or start that new website project.

When you write a blog post or newsletter article each week, you become a better writer, of course, but you may also become a better speaker. You may get better at networking, too, as you reach out to other professionals to invite them to do a guest post for you and as they do the same for you.

When Jerry Seinfeld was starting out, he promised himself that he would write one new joke every day. Every day he did it, he made a mark on his calendar. As the marks piled up, he kept going because he didn’t want to “break the chain”.

In any area you want to improve, find something you can do and do it. Walk for ten minutes three times a week. Write two paragraphs every morning. Invite one professional to lunch every week.

Get started and don’t break the chain. Consistency breeds momentum, and momentum breeds results.

If you need a marketing plan that really works, get this. 

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Planning 2015 and beyond

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What do you want to accomplish this year? Be specific. Next year at this time, if I ask you, “Did you do it?” I hope you’ll be able to answer in the affirmative, but what is “it”?

You have many options. You must decide what you want and be very clear about it. What’s the number? What’s the outcome?

Do you want more clients? How many? Do you want better clients? How do you define better? Do you want fewer clients who pay you more? How many and how much?

Start with the big picture–where do you want to be five or ten years from now?

Do you want to expand into a new market? Branch out into a new practice area? Attract different types of clients?

Do you want a big firm, with lots of employees and offices, or a small firm with low overhead and low(er) management requirements?

Do you want to build a war chest to finance something new, or passive income so you can retire?

Before you make a plan or take action, you must know what you want. But there’s something else you need to figure out.

Why?

Whatever it is that you want, you have to know why you want it. You want more income? Why? What will you do with it?

When you think you know your “why” take it deeper. You say you want more money to pay off debt, start a college fund, or hire some new staff. Fine. Why do you want that?

Ah, more staff will allow you to earn more and work less. Okay, why do you want that?

It will give you more time with the family you love. You won’t miss soccer games and ballet recitals. You’ll be able to pursue music or art or travel the world.

Okay, but why do you want those things?

Keep asking yourself “why” until you get to the emotional core that is driving what you want. That core will be fueled by one of two emotions: love or fear.

Your love of your children will keep you going when you hit an obstacle. So will your fear of disappointing them.

It is our emotions that drive us and unless we access those emotions, it’s too easy to get distracted, procrastinate, or give up.

When you have emotional clarity about what you want, nothing will stop you from getting it. Without that clarity, anything can stop you.

Get clear about what you want, and why you want it.

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Selling legal services without breaking a sweat

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I once had a secretary who asked me for a raise. I thought I paid her well but I told her that I would consider paying her more if she would first show me that she was worth more. I knew she capable of a lot more and was only doing enough to keep her job.

She countered. She said that if I wanted her to do more, I had to pay her more. First.

She used to work for the government, so I know why she didn’t get it. In the real world, if you want to earn more, show your employer that you are worth more. If you do, you may not even have to ask for a raise.

The same goes for lawyers in private practice. Show your clients and target market that you are worth more to them, and then you can easily raise your rates.

I talked about this yesterday. I said that the foundation of marketing and building a successful law practice is delivering value to your clients and target market. The more value you give, the more clients, repeat business, referrals, and other benefits you get, and that includes being able to charge higher fees.

Give more value, FIRST.

One of the benefits of doing this is that it practically eliminates the need to do any selling. The value you deliver does the selling for you.

Something as simple as posting high quality information on your website tells your market what they need to know about you and how you can help them. Through this information, and the client stories you tell to illustrate your points, people can see that you have knowledge, experience, and a work ethic that they want in an attorney.

Prospects get to know and trust you through your content. They sell themselves on hiring you. Referral sources see how much you know and how much you do for your clients and they know that their referrals will be in good hands.

How else can you deliver value to your market?

By providing referrals, making introductions, and promoting their business or practice.

By sharing their content with your lists and contacts.

By helping their causes through donations and volunteering your time.

When you deliver enough value to your market, you don’t need to sell your services. You need do little more than mention them.

They already know and trust you. They already know you’re good at what you do. If they need your help, or know someone who does, they’re not going to go anywhere else.

Selling legal services is easier when you know the formula

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