How to fool everyone into thinking you’re smarter than you really are

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Attorney Lowell Steiger tells me he is “impressed by the fact that you come up with something new every single day”. He says my newsletter is useful and helpful, and dubs me a marketing guru who generously helps “people like me, the less talented.”

Poppycock. (I’ve been wanting to use that word for awhile now, so thanks for giving me the opportunity.)

The thing is, while I know a thing or two about a thing or two, I am not any smarter or more talented than the average bear.

Including Lowell, who I happen to know really is smarter than the average bear, and a very good writer to boot.

Anyway, most of what I write comes from subjects that interest me. I read a lot and share the ideas I find and what I think about them. I tell you about my experiences and give you my opinion about things I like and things that drive me crazy.

You could do that, too.

Trust me, if you want to write (or speak) and use that to build your practice via a newsletter or podcast or blog, you can. You know enough and have done enough, in your practice or business or personal life, to provide you with a library of material.

So stop telling yourself you don’t have anything to say. That’s a one-way ticket to Palookaville.

You also know how to write. If you’re not yet where you think you need to be on the write-o-meter, you can get there. Just keep writing (or speaking). Before you can say Joker Joker Joker, you’ll win the big prize.

What should you write about? Well, what did you do yesterday?

This week, I told you about a conversation I had with my accountant and a visit to the eye doctor. Next week, I’ll probably tell you about my gardener (again), and something he did or didn’t do. And here I am, telling you about someone who thinks I’m the bee’s knees in the marketing world, confessing to you that I’m not.

Hardly brilliant stuff. But I make it interesting, and that’s the key. It’s the one thing you need to get good at if you want people to read your stuff and keep reading it until they need your help or talk to someone they can refer.

The easy way to do that? Talk about things you know your reader is already interested in. To do that, you have to know your reader.

When you do, you know what they think about, what they want and don’t want, what they fear and what they covet.

Talk about those things. Or at least think about those things while you write about other things.

I know lawyers. It’s easy for me to talk about what’s in your head because it’s in my head, too. If I had a different market, if I was writing to physicians or engineers or real estate pros, I would research that market, to find out what they know and how they think.

I’d read what they read, listen to the speakers they listen to, talk to centers of influence in their market, and get to know what makes them tick.

That’s the easy part. But you have to do it.

The hard part, the part many lawyers have trouble with, is coming down from the ivory tower we tend to inhabit.

If you want to win friends and influence clients, you have to be yourself. Not your lawyer-self. Your human self, warts and all.

You have talk to folks, not at them. Have a conversation, not deliver a lecture or submit a brief.

You can’t connect with people by being aloof and professional and unapproachable. Just talk, like you would if they were sitting next to them having a beer or a cup of coffee.

That doesn’t mean you have to be unprofessional. Just human.

I know, I know, I get away with murder because I’m writing to you, a colleague. We’re comrades, made from the same cloth, brothers and sisters, friends with benefits. . . uh, well, you know what I mean.

When you’re a lawyer writing to clients and prospects, you can’t have a potty mouth or joke about whatever comes into your head. You need to be more decorous, so they don’t think you’re too weird to be their lawyer.

But this is only a matter of degree.

I can write “friends with benefits” and get away with you. You (probably) can’t. But you can still connect with people, by using a lighter touch, writing plainly and directly, and by not trying to impress anyone.

Don’t be the stuffy professor that puts everyone to sleep, be the cool teacher who’s smart and funny and tells great stories and makes learning fun.

Are you picking up on what I’m laying down?

One more thing.

Stop saying you don’t have time to do this. You do.

You don’t need to write every day. Once a week is great. Invest an hour writing something and sending it to the people who pay for your groceries and rent. The people who know, like, and trust you, or soon will.

Keep doing that, have fun with it, and one day, someone will call you a guru.

How to write a kickass newsletter that pays your mortgage

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Captain obvious

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When I was fresh out of law school, I volunteered time at a legal clinic, speaking to indigent people, mostly about family law matters. At the time, I didn’t know squat from shinola about restraining orders.

Fortunately, the clients did.

They’d talked to friends and other people who were similarly situated. They knew what forms to file and what they would need to prove. Usually, they just needed help cleaning up their declaration.

From that day forward, I always assumed my clients and prospective clients knew more than I might think.

You should, too.

Listen to what they tell you or ask you. You’ll be able to do a better job for them when you know what they know.

On the other hand, when you write a newsletter or article or blog post, when you post something on social media, you don’t know how much your readers know.

You have to assume they know nothing, and cover the basics, even if you’ve covered them before.

You probably know much of what I share with you, because you’ve heard it before or you have personal experience with the subject.

Or because it’s just common sense.

And that’s okay. What I share with you, what you share with your readers, doesn’t have to be “news”.

Often, we write to remind our readers to do what they already know, because knowing isn’t the same as doing. Or we show them other ways or better ways to do it.

You surely know the value of staying in touch with your clients and contacts, for example, but do you do it as often as you should? Hearing me talk about it (again) might catch you at just the right time when you needed to hear it and prompt you to get back on track.

You certainly know the value of referrals, and I know you want more of them, but you might not be comfortable asking clients for referrals, until you read about a way to “ask” without speaking to them.

We remind our readers about what they already know, show them different ways to do what they know they should do, and inspire them to do it with our examples and stories.

Share new ideas when you get them. But never hesitate to share old ideas, or assume your readers already know them.

How to get referrals from your clients without asking

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The easiest (and quickest) type of article or post you can write

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When you’re in a hurry and you need to crank out a blog post, a newsletter article, a social media post, or any other type of content to be consumed by others, one of the easiest (and quickest) types of post to write is a “list” post.

  • !0 Ways to (do something)
  • 3 Reasons (something doesn’t work),
  • 7 Steps to (getting a specific result)
  • 5 Things I tell all my clients about (something)
  • 4 Places to Find (information, people, forms)

Yeah, a list.

Write the list, add an intro and a closing comment or call to action, and you’re done.

Readers enjoy these types of articles because they can read them quickly, they’re easy to understand, and if some of the items on your list don’t apply to them or resonate with them, something else might.

These are easy to write because it’s just a list. Each item is a sentence or two. Or, go crazy and write 3.

Where do you get items to include in the list?

You can start with this short “article” I just wrote to answer your question:

5 Places to Find Ideas For Your Blog Post or Newsletter Article

  • From articles you’ve saved in an “ideas” folder
  • From your old articles and posts. Find something you wrote two years ago and reuse part of it
  • From presentations, videos, or podcasts, you’ve consumed (including CLE)
  • From websites or newsletters dedicated to clients and advisors in your niche market
  • From memory. Interesting clients, strange cases, funny answers in depos, things you tell clients to do or avoid

Just about anywhere.

So, here’s my challenge to you. Take ten minutes right now and outline a list article, AKA a “Listicle”.

You’ll thank me later.

For more article ideas, see my Email Marketing for Attorneys course

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Promoting your services: how often, how much?

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If every time a client or prospect hears from you you promote your services, will you turn them off? Will they no longer like and trust you? Will they write you off as another one of those potatoes?

It depends.

If you’re a broken record, constantly playing the same tune, constantly telling them to buy and making them feel guilty or stupid or at risk if they don’t, they’re going to tune you out.

We’ve all been on those lists. And left them.

Some “experts” say, “don’t promote, educate”. That’s just silly. You can do both.

You can and you should.

You never know when someone reading your words will need your services. You never know when they’ll be ready to take the next step. You never know when someone they know will (desperately) need your help.

So don’t stop reminding people about what you do.

But mix it up.

Teach them something, share something helpful or interesting, or have some fun with them, and also promote something.

Every time.

I promote something in just about every email and blog post. Usually, it’s just a descriptive sentence and a link. You can follow that link to look at what I have for you or you can move along. Other times, particularly when I launch something new or I’m running a promotion, you’ll get more. Sometimes, a lot more.

And that’s okay. That’s our deal. I write, you read, sometimes you buy something or hire me, sometimes you don’t.

But I’ll never stop telling you about what I offer, and neither should you with your clients and prospects.

You’re doing them a favor when you tell them and a disservice when you don’t.

And let’s face it. The people on your list expect you to do it. They know the deal.

If you’re smart about how you do it, most people won’t reject you, even if they don’t need what you offer.

They’ll stick around until they do.

How to use a newsletter to build your practice

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You have one chance

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Last week, I watched a few videos about some software I’m using. I liked what the guy was saying and wanted to know more about how he used the software. During the video, he said he had a newsletter and if you sign up, he’ll send you his template and other goodies that show you his entire setup.

“I want that,” I said to myself, found his website and signed up.

Note, he didn’t tell us the web address. I searched his name and found it. Not difficult but an extra step. If you want to build your list, make it easy for people to find you. But hey, he’s a tech guy and didn’t ask for my opinion.

After I signed up, the system told me my subscription went through. I went to my email inbox, eager to retrieve the template, but no fruit cup. (Let me know if you know where that’s from.)

Anyway, there was no email from the guy, and of course, no template.

No bueno.

The next day, I did get a welcome email, but there was no mention of the template.

The heck?

Usually, I would blow it off and move on. But I really wanted what he offered so I replied to his email and politely asked for the template.

As of this morning, I haven’t heard back from him. Doesn’t mean he’s not going to reply, but so far, I’m not impressed.

Some lessons:

  1. If you want people to sign up, make it easy for them to get to your signup page.
  2. Always send a welcome message, and send it immediately. Don’t make them wait, even a day. Don’t make them wonder if or when they’re going to hear (something) from you.
  3. You’ll get more subscribers if you offer an incentive. I signed up for this guy’s list because I wanted his offer. I wouldn’t have done so without that.
  4. Keep your promises. Send a link to download the incentive, either in the welcome message or immediately thereafter. Don’t make them wait or wonder if you’re a flake. Do let them see you’re on top of things.

Look at it from the prospective client’s (subscriber’s) point of view. Assume it’s their first time finding you, they have a painful legal problem and need an attorney yesterday, they’re looking at other attorney’s websites, but don’t know who to trust or who to choose.

Don’t give them any reason to choose someone else.

How to write a simple but effective welcome message

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A simple idea for your next newsletter or blog post

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Your clients and prospects see lawyers at work on TV and in the movies and think this is a realistic depiction of what lawyers do. They might be a bit disappointed to learn that our work isn’t glamorous and problems don’t get solved in 42 minutes, but they are curious about what lawyers do.

If you’re looking for ideas to write about in your newsletter or blog, educate your readers about the “legal industry” and what you do in your practice.

Here are a few idea to stimulate that big brain of yours:

  • What a typical day looks like for me
  • How I get new clients
  • Why I advertise/don’t advertise
  • How Zoom meetings have changed my practice
  • The software tools I use every day
  • Top ten questions I get from prospective clients
  • How I decide to take a case (and what I do if I don’t)
  • Legal fees, costs, and retainers, oh my
  • Why some lawyers earn more than others
  • Malpractice: what is it and what lawyers do to avoid it
  • Questions I ask prospective clients before I take their case
  • What I tell new clients before I start working on their case
  • What I’ll tell you if you ask me, “How much is my case worth?”
  • How often do I need to update my [business/estate documents?]
  • Phone, mail, email, or text: how I communicate with my clients
  • Why I (usually) love what I do (and when I don’t)

Articles like these are quick to write, give people interesting and helpful information about a subject that interests them, and helps them appreciate what you do. When someone is looking for a lawyer, this is precisely the kind of information that can help them decide to choose you.

Tell people about your work. Even if it’s not glamorous.

Email Marketing for Attorneys

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How to use email to build your practice

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I had a new desk pad delivered yesterday. Today, I got an email from IKEA asking for feedback about my purchase. The kind of emails we’re all used to getting.

The kind of emails we should all be sending.

Do you send your clients a “how did we do” email at the end of the case? You should. Their feedback will help you improve what you do, but even if they don’t respond, your email shows your clients that you care about doing a good job for them, you’re organized, and you don’t want the case or matter to be the end of the “conversation”.

Here are a few more ways to use email to build your practice:

  • Thank someone. Look for opportunities to say thank you to the people you know and meet. Send them to clients for choosing you, being easy to work with, for their patience, for their referral or for telling someone about you.

    Send them to prospects who considered you, the adjuster or lawyer who was pleasant to work with, to the blogger or podcaster who interviewed you or mentioned you on social.

    Saying thank you shows people you noticed them and appreciate what they did. It makes them want to continue to know you and work with you.
  • Send news or information. Share articles and links with people in your network, even if they’re not subscribed to your newsletter. Share case updates with clients, in addition to your regular reports, telling them something you did for them or you’re about to do, and say something positive about their case or situation.
  • Praise someone. When you read an article or book you liked, write to the author and tell them so. When you hear about someone in your niche or local market who got an award or another accomplishment, send a note and tell them “good job”. When you hear about someone you’d like to know, write and tell them something you admire about them or their work.
  • Say hello. Write to a former client, an old friend, a former co-worker, or someone you haven’t seen or spoken to in a long time. Say hello, you were thinking about them, and ask how they’re doing.

Emails like these can lead to phone calls, which can lead to new clients, repeat business, referrals, and friendships.

Get in the habit of sending emails like this each week and watch your practice grow.

For more on email and newsletter marketing, get my email marketing course

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Do you make this mistake in writing your newsletter?

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You may have thousands of subscribers to your newsletter but when you send your list an email, remember to write to one person at a time.

Don’t write as if you’re speaking to a group. Unlike social media, email is an intimate medium, sent from one human to another, who reads your message as if you sent it to them and them alone.

Don’t address your readers in the collective. Don’t say things like, “Some of you. . .”. Don’t even hint that there is anyone else reading your message.

A writer I follow put it this way:

“I just got an email today with the line, “I can’t wait to see you guys in the webinar!”

The comment was innocent enough, but it was enough to snap me out of the one-to-one conversation this person’s email had with me.”

Your readers no doubt get other newsletters. They read yours, or read yours first as many of my subscribers tell me, because you don’t just deliver useful information, you speak to them as a friend or colleague.

And people crave personal relationships.

Your readers know there are other people getting the same message. They also know they can reply and ask a question or continue the conversation, and they like knowing that a real person will read what they write.

Take advantage of email’s greatest strength and use it to build a relationship with your readers. At first, it may be a simulated relationship. Eventually, it can turn into a real attorney-client relationship.

How to write an email newsletter that brings in clients

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Inbox 20

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The average office worker spends 2.5 hours a day reading and responding to an average of 200 new emails each day. 

That’s on top of thousands more that fill their inbox. 

An out-of-control inbox can lead to missed deadlines, poor productivity, and a stressful day.

Many people seem to handle the chaos. Many more recognize the need to do something about it. Thus the concept of “Inbox zero,” the goal of emptying one’s inbox every day. 

For years, I lived with an inbox filled with tens of thousands of emails, many of which were unread. One day, I decided to go for “zero”. 

You can do the same, in just two steps:

Step one: identify the previous 30 days of emails, scan through them, reply to those that need a response, and flag or star anything else that needs you to do something. 

Step two: archive everything else. 

Anything older than 30 days can safely be put to bed. Archive it or use the snooze function, or forward it to your note app or task management app.

All the emails you archive will still be available to you. If you need something, you can find it via search. 

And, if someone replies to your email, it will show up again in your inbox. 

Soon, you will be looking at a pristine inbox. Enjoy the feeling. It won’t last long.

But here’s the thing. 

Inbox zero is the goal, but for many of us, “Inbox 20” is usually good enough. An inbox with 20 emails in it at one time won’t crush you. You can probably get through them by the end of the day.

20 is the new zero.

I forward project-related emails to Evernote

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What secret word unlocks email marketing success (But isn’t a secret)?

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One word. A word that can turn a boring newsletter, blog post, or article into something your subscribers look forward to reading. A word that helps you forge relationships with your readers and bring them closer to hiring you and referring you.

The word is hardly a secret. You use it every day in conversation, but perhaps not so much in your newsletter, articles, and blog posts, because “experts” tell you to avoid it.

The word? “I”.

Yes, talk about yourself.

Of course you will mostly talk about your reader–their problems, their wants and needs, their niche market or community.

Talk about subjects that interest your reader, but don’t leave yourself out of the picture.

Tell your story. Let people get to know you and what it’s like to work with you.

Because you are the solution to their problems.

When you talk about the law, use examples and stories from your practice. Talk about how you’ve dealt with these issues before, on behalf of other clients.

Describe yourself in action, talking to people, creating documents, writing letters, arguing or negotiating on behalf of your clients.

Your readers what to know what you’ve done for other clients, because it shows them what you can do for them.

Don’t make your newsletter all about you. But don’t forget to talk about yourself, because that’s how your readers get to know, like and trust you.

Email Marketing for Attorneys

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