Please retweet this!

December 5, 2012 by
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A fundamental precept in marketing is that you get a higher response when you tell people what to do. Tell them to buy, tell them to sign up, tell them to call, and more people will.

The infographic below, about The Art of Getting Retweets, has some interesting stats about the best days and times to tweet, optimal tweet length, and the use of urls and hashtags for maximum retweetability. It also offers compelling statistics that support the efficacy of telling (asking) people what to do:

“Please retweet” has a 51% retweet rate followed by “PleaseRT” which has a 39% retweet rate. Using neither of the two yields only a 12% retweet rate.

The Art of Getting Retweets
Courtesy of: Quick Sprout

Frequency of asking for a retweet must be a factor. Someone who constantly asks for a retweet, like the boy who cried wolf, probably doesn’t get a lot of retweets. It is the rarity of this request that undoubtedly gets people’s attention and compliance.

Although it is not stated in the infographic, it is also well known that a higher response occurs when you also tell people why they should do what you ask. This may be due to associated scarcity and fear of loss implied in a statement like, “Buy now before our prices go up,” but there’s evidence that that’s not the only reason.

I read about one psychological study involving a long queue at a copy machine in a college library. A female “student,” holding a sheet of paper, asks the person at the front of the line if she can cut in. When she gives them a reason for needing to cut in line, she gets a significantly higher percentage of the subjects to agree. What was remarkable about the study is that it didn’t matter what reason the student gave for asking to cut in line. Even when the “reason” was as empty as, “. . .because I need to make a copy. . .,” she got a higher response.

So telling people what to do and giving them a reason, no matter how weak that reason may be, will increase response.

Put this in your notes because you should should have this in your notes.

(Did you?)

Buy The Attorney Marketing Formula. Excellent reason: You’ll get more clients and increase your income.

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Filed Under: Communication, Copywriting, Marketing legal services, Writing Tagged With: , ,

How to write something when you don’t know where to start

November 1, 2012 by
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It’s November and you know what that means? NaNoWriMo!

What’s that? You don’t know about National Novel Writing Month? I wrote about it last November when I shared some thoughts about “Writers’ Block”.

You may not aspire to be the next John Grisham, but if you’ve ever struggled to write something you’ve never written before, and you don’t know where to start, I have a possible solution.

When I was in high school, my parents had a friend who created several TV shows, wrote screenplays, non-fiction, and music. He also did some acting. Anyway, he didn’t have a musical background, but he wrote some very clever songs. One day, my father asked him how he did it.

He said he took an existing song he liked and used it’s structure as a template. He changed it, note by note, until he had an original piece that was nothing like the one he started with, except maybe in length, key, and tempo. (Since he couldn’t read music, he recorded himself humming his new tune and had someone transcribe it.)

For the lyrics, he took the original words and changed those word by word, or he found another song he liked and changed those words to create a new song to go with his new music. He used the same technique for creating screenplays.

Instead of writing from scratch, he re-wrote something that was already written. He didn’t plagiarize or steal ideas. He took the original, pared it down to it’s skeleton, and added new flesh and sinew to give life to a completely new creation.

Now don’t get me wrong, the guy had talent. Lots of it. He simply used his note/word-changing technique as a starting point. If I ever write a novel, that’s exactly how I will start.

After all, isn’t “getting started” the hardest part of doing something new? Once you have a first draft, you can make it better. But so many aspiring writers never get started so they never have a first draft they can improve.

If you wanted to use this technique to write the first draft of a novel, find one you like (in the appropriate genre and voice, i.e., “first person detective”) and create a “step outline”–a sequential list of the plot points. Note the number of major characters, when they are introduced, and their role (i.e., friend who encourages, villain, love interest, and so on). How many chapters are there? How long are they? When does the crime take place? When do we meet the hero?

Now you have a story skeleton, but of course it’s for someone else’s story. Your job is to change things, point by point, element by element, to write your own.

Your setting will be different. San Antonio instead of San Clemente. Your characters will be different. If the victim in the original was an insurance investigator who is murdered to cover up a fraudulent claim, your victim might be an accountant who knew too much about his crooked client’s business activities.

You write your own novel, using the structure of the original, but nothing else.

Now I didn’t say yours would be a good novel. That’s easier said than done. But your novel will at least be the right length, number of characters, and have the requisite elements in it. You’ll have a workable first draft.

You can use the same technique to write something much less ambitious, like an article or report. Decide on a topic you want to write about and find a model. How many paragraphs? How many main points? How many bullet points? Use this as a template.

Doing something new is much easier when you have a place to start. Fortunately, you don’t have to invent the place the start. You can follow someone who already finished.

Would you like a template for marketing your legal services? Use this

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Filed Under: Communication, Copywriting, Newsletters, Productivity, Writing Tagged With: , , ,

Selling legal services like Apple sells iPhones

September 24, 2012 by
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I went to the Apple store this weekend. As you can imagine, it was packed, buzzing with people who were playing with iPads and Airs and Macs. They were asking about the new iPhone 5. And they were buying.

After the Apple store, I went to a Windows store on the same floor of the mall. Like the Apple store, it was spacious and nicely laid out. There were lots of toys to play with and friendly employees to answer your questions. But unlike the Apple store, there were very few customers. The store was almost empty.

Why the difference?

Nobody needs an Apple product. Everything you need in a computer or tablet or phone you can get from another company, usually for less. So why is Apple poised to become the first trillion dollar company in history?

Marketing.

Apple knows that people buy what they want, not what they need, and so Apple doesn’t spend time talking about how their products are better or that over time, you’ll save money buying a Mac versus a PC. They don’t say Apple is safer or has a shorter learning curve or make a fuss about the quality of their customer service. They know these things are important and they don’t ignore them, but they also know that these aren’t why people buy Apple.

People buy Apple because it’s cool.

But legal services aren’t cool. Nobody stands in line at the door of a law office. This is why Apple is about to become the first trillion dollar company and your firm isn’t.

But you can learn something from Apple and apply it to your marketing.

Apple doesn’t try to convince people they need a computer, a smart phone or tablet. They target people who are already looking for a computer, a smart phone, or tablet. They appeal to people who want the “best” (coolest) and are willing to pay for it.

You should do the same.

Focus on people who know they need a lawyer and are trying to choose the right one. Focus on clients who want the “best” and are willing to pay for it.

Yes, you can also educate your market as to why they need the type of legal services you offer, but spend most of your time and energy on the low hanging fruit: the ones who know they need help and are ready to get it.

Then, show them why they should choose you. Give them all of the reasons. Show them why you are the Apple of legal services. They may not stand in line outside your office but they will want what you offer and pay top dollar to get it.

Want to know how to get clients to choose you? Read The Attorney Marketing Formula and find out.

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Filed Under: Advertising, Communication, Copywriting, Marketing legal services Tagged With: , , , , , ,

How to get your email deleted (aka, don’t do this)

August 3, 2012 by
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One of the email lists I subscribe to starts every email with, “Hello everyone,” and every time I read that I get a little bit annoyed.

I’m not everyone, I’m just me. I don’t care if there are 1000 people getting the same email, when you write to me, write to me. Use my name or just start writing.

This is a basic copywriting premise. Write to your reader in “me to you” language. Don’t call attention to the fact that I’m part of a list and you really don’t know who I am. Even if it is a newsletter and everyone knows it.

I open her email because she has some good things to say. But often, I delete her emails just as quickly. Why? Because her emails are ONE BIG FAT WALL OF TEXT.

Long emails are fine, as long as the content is good. But her emails make me work.

Long paragraphs with no breaks are hard to read. She should use short paragraphs. And short sentences.

Like this.

Break things up and make them visually inviting. Use bullet points and numbered lists. Let me scan the message and get the gist of it.

And then, get to the point. You don’t need to do a warm up, you’ve got my attention so tell me what you want to tell me.

The first sentence of an email is critical. It is a headline for the rest of the message. It determines whether I will read the second sentence, and beyond, so it must grab my attention by promising me a benefit or making me curious.

Of course I won’t be reading that first sentence if the subject line of the email doesn’t get my attention.

If the subject doesn’t grab me, I won’t open the email.

The subject of your email is the single most important sentence in the entire message.

One recent email from this woman had the following subject line: “Wow, another level”.

No, I don’t know what the email was about. I didn’t open it.

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Filed Under: Communication, Copywriting, Newsletters, Writing Tagged With: , , , ,

“Do you want the male version or the female version?”

August 2, 2012 by
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“Do you want the male version or the female version?” That’s something my wife and I say to each other fairly often.

It’s our way of describing how we want to hear “the story”. (What the heck were you thinking?)

We’ve discovered that when you’re telling a story, men want to know the bottom line first, then a few details. Women want to hear the beginning and middle of the story before they hear the end. They want to share the experience.

So if I get home from the market where I’d run into an old friend, I’m going to say something like, “Joe and Sue separated. I saw Joe at the market today. Pretty sad.”

My wife, on the other hand, might come home and say, “You’ll never guess what happened today. I was at the market in the bread aisle. Oh yeah, I got that sourdough you like. Anyway, I saw Sue and she looked terrible. Not a stitch of makeup. She looked like she just got out of bed. I asked her how she was doing and she said ‘not good’. She and Joe have been fighting for months. They went to counseling and really tried to work things out but Joe got fired and started drinking again. . .”

Male version. Female version.

I don’t know if there is any scientific basis for this. I could be dead wrong. Maybe it’s just that my wife and I are different.

The point is that people are different and you have to know who you are talking to. Some people want you to get to the point. Others want to hear the details.

If you’re not sure, just ask, “Do you want the male version or the female version?”

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Filed Under: Communication, Copywriting, Marketing legal services, Public Speaking, Writing Tagged With: , , , , , , , , , , , ,

How to sell your legal services in 15 seconds or less

July 20, 2012 by
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You’re at a networking function and someone asks you what you do. “If you can’t tell me what you do in 15 seconds, I’m not buying.” So says Carmine Gallo, a communications consultant to some of the world’s biggest companies.

Gallo suggests that whether you’re pitching a product, service, investment, or idea, you should use a “message map” to create a visual display of your idea on a single page.

There are three steps:

Step One. Create a Twitter-friendly headline
Step Two. Support the headline with three key benefits.
Step three. Reinforce the three benefits with stories, statistics, and examples.

You can see this process in more detail, including a short video demonstration, in this post on Forbes.com.

I tried this for The Attorney Marketing Center:

Step One: Headline

The Attorney Marketing Center helps attorneys earn more and work less.

This is the single most important thing I want people to know about my company and blog. In fact, I use “Earn more. Work Less.” as a tag line on the blog.

Step Two: Three benefits

We do this by showing attorneys how to

  • Get more clients,
  • Increase their income, and
  • Get more done in less time

These are three benefits attorneys get when they read the blog, buy my products, or hire me to help them.

Step Three: Supporting points

If I want to elaborate in a presentation or in sales copy, these are some bullet points I would use to prompt me:

  • Get more clients (Referrals, online marketing, niche marketing)
  • Increase income (Better clients, higher fees, repeat business)
  • Get more done (Get organized, effectiveness (doing the right things), efficiency (doing things right)

Now you try it. Create a message map that can be used to tell people what you do in 15 seconds or less. Feel free to post it in the comments.

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Filed Under: Communication, Copywriting, Marketing legal services, Public Speaking, Salesmanship, Writing Tagged With: , , , , , , , , , , , , , ,

Why you don’t have to be better than your competition

June 19, 2012 by
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Are you are a better lawyer than your competition? Maybe, maybe not. Guess what? It doesn’t matter because most clients can’t tell the difference.

When was the last time you heard something like,

  • “Wow, great motion you wrote there!”
  • “Nobody takes a deposition like you,” or
  • “You are so much smarter than my last attorney. . .”

If you are a better lawyer, and you can prove it, great. But marketing legend, Dan Kennedy, says, “It’s better to be different than it is to be better.”

People notice different. People remember different. People are attracted to different.

You can build a strong marketing message around what makes you different from other lawyers. It could be as simple as telling your story. Your legal services may be identical to what other lawyers offer but you are unique.

Incorporate your background, your outside interests, or your personality into your marketing message. That message will show people how you are different.

There are other ways you can be different: who you represent, the added value you deliver, a performance guarantee, or alternative fee arrangements, to name a few.

Your challenge is not to prove that you are a better lawyer, but to distinguish yourself from other lawyers.

If you are better and you can prove it, great. But you don’t have to better, just different.

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Filed Under: Communication, Copywriting, Image, Marketing legal services Tagged With: , , ,

How to get more clients to schedule an appointment

May 31, 2012 by
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There’s a precept in marketing, and especially copy writing, that says you will get a higher response to your offer when you, “tell people what to do”.

Don’t leave it up to them to figure out. Tell them what to do, even if it’s obvious.

If you want people to call to schedule an appointment, tell them WHAT to do (call 888-555-4321), WHY (to get a free consultation and find out if you have case), and WHEN (now, between 8-5pm weekdays, any time 24/7).

If you leave something out, fewer people will call.

And whatever it is you’re telling them to do, make it easy for them to do it. Filling out a simple form on your web site with spaces for the information they’ll need to submit will get a higher response than an application they’ll need to print, fill out, and fax.

Making it easy also means being clear about what to do. Tell them what form to fill out and what button to push. Tell them what will happen after they do it.

Make it so clear that it is almost impossible to misunderstand.

And don’t change something that’s working. Once people get used to doing things a certain way, changes risk confusion and a lower response.

My wife went to pay our electric bill online. Last month, all she had to do was click the button that said “Submit.” This month, without telling anyone about it, the “Submit” button was now labeled “Save.”

She didn’t want to save, she wanted to pay. Where was the submit button?

She wound up calling the company to make sure she was doing it right. The person she spoke with admitted they were getting hundreds of emails from customers who were confused by the change. How many customers will be late paying their bills this month because they are confused?

Side note: Someone should fire the genius who thought “Save” was better than “Submit” or “Pay Now”. Yikes.

Another side note: If they’re getting hundreds of emails from confused customers, uh, here’s a thought: change the button back to “Submit”.

If you want to get more people calling, clicking, or pulling out their credit card, tell them precisely what to do and make it as easy as pie for them to do it.

If you’re not sure, show your page or email to a ten year old kid and ask them to follow the instructions. If they’re not completely clear on what to do, if they hesitate in any way, you’ve got work to do.

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Filed Under: Communication, Copywriting, Marketing legal services, Presentations, Salesmanship, Writing Tagged With: , , , , , , , , , , , , ,

3 Essential Marketing and Communication Skills for Every Attorney

May 17, 2012 by
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When I opened my first office fresh out of law school I knew nothing about marketing and it showed. For several years, I struggled to bring in clients and pay my bills. Fast forward five years and I had built a very successful practice and was on my way to teaching other lawyers how to get more clients and increase their income.

What changed? I did. I had learned a lot about marketing and I acquired some new skills. Those skills allowed me to apply that knowledge in the real world, transforming the abstract into dollars and cents.

If you want to develop your practice, I consider these 3 skills to be essential:

I LEARNED HOW TO SELL

Many attorneys I speak to tell me, “I didn’t go to law school to become a sales person.” “Actually, you did,” I reply. “They just didn’t teach you very well.”

Okay, I get snarky sometimes. But the truth is, while attorneys may not be sales people in the literal sense of the word, attorneys do sell.

The best attorneys are very good at persuading people to do something they otherwise might not do (or do as much). Sometimes we use intimidation and thinly disguised threats to accomplish these outcomes. Sometimes we appeal to logic and reason. Sometimes, we appeal to emotion.

Some people see selling as manipulative but couldn’t the same be said for what attorneys do?

Actually, selling is not manipulative, at least not done correctly. If you’re among those who believe that selling is less than honorable, an article in INC. Magazine, How to Sell if you Hate Selling, might help you to see that selling is a natural extension of being an advisor and advocate, and a benevolent one at that. It is benevolent because it allows you to do a better job of helping people to get what they want and isn’t that what we are paid to do? Of course sales skills will also help you get what you want but isn’t that at least part of the reason you went to law school?

Learning how to sell was the most valuable of the 3 key skills I acquired in my transformation from struggling neophyte to successful professional. But 2 other skills were also essential.

I LEARNED HOW TO WRITE

It started with demand letters. I let go of the legalese and formality that I had been hiding behind and started writing letters that communicated and persuaded. I stopped writing in the “third person”. I began using active verbs and specific nouns. I used personal references and I told stories. I can’t say it always brought in higher settlements. Most of the time it probably made little difference. But it opened my eyes to what is possible with a good command of the written word.

I read many books about writing and I began journaling. I wrote as much as possible and continually improved my abilities. I also studied copy writing and with a lot of practice, got good at that, too. Eventually, I wrote all of the ads, sales letters, and collateral material that sold millions of dollars of my Referral Magic marketing course.

Yes, you can hire people to write brochures and sales copy for you. But just as learning how to sell makes you better at every aspect of marketing, so too does learning how to write.

I LEARNED HOW TO SPEAK

Seminars or luncheon presentations may not be a primary marketing tool for your practice, but becoming a good public speaker is an invaluable skill for every attorney.

Speaking is very different from writing. You may present the same information and you may achieve the same result, but speaking and writing are two completely different sets of skills.

I’ve spoken to small groups and to groups of thousands. I’ve been on many webinars and conference calls and done hundreds of live presentations. I’ve trained lawyers and business owners and influenced the buying decisions of thousands of prospects. In addition to bringing in a lot of business, my speaking skills have made me a better writer, a better sales person, and a better lawyer.

Selling, writing, and speaking are 3 marketing and communication skills that are essential for every attorney. I hope I’ve sold you on making them an important focus of your personal development.

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Filed Under: Communication, Copywriting, Marketing legal services, Personal development, Public Speaking, Salesmanship, Writing Tagged With: , , , , , , , , , , , , , , , , , , ,

How to get people talking about you and your law practice

May 15, 2012 by
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One of the best ways to help people understand what you do is to tell stories about the clients and cases you’ve handled in the past. All of your marketing documents and messages should be peppered with client stories for reasons I’ve written about before.

But if you want people to talk about you and remember you and send business to you, there’s one more story you need to tell: your story.

People are fascinated by lawyers. Yes, they criticize us and make jokes about us, but at the same time, they love to watch TV dramas and read novels featuring attorneys.

Of course we know that the real world of practicing law is not anything like that depicted on TV. By and large, what we do is boring.

Nevertheless, your clients and prospects and social media fans and followers believe you lead a fascinating life. They would love to peek behind the curtain to see what you do.

Don’t tell them. Remember, what you do is boring.

But who you are is not.

Tell them your story. What drives you? What gets you out of bed in the morning, ready to slay dragons and save princesses? Why do you do what you do?

Share your passion for your work and insights into who you are. What fascinated you when you were growing up? Who influenced you? What experiences made you the person you are today?

Share your feelings and beliefs, desires and dreams, and even your fears. Let people see that you are a real person, just like them.

Real stories, of course, have a dramatic arc. There is controversy, disagreement, hardship, struggle. Our hero (that’s you) wants something, but there are obstacles in the way. The dragon doesn’t roll over and die, you have to slay him.

Find the dramatic story of your life and tell it. It’s what makes you unique and memorable. It’s what will help you stand out in the crowd.

Your story will attract people and get them talking about you and sending you business. And hey, if your story is good enough, one day we might see it on TV.

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Filed Under: Client loyalty, Communication, Copywriting, Image, Marketing legal services, Public Speaking, Writing Tagged With: , , , , , ,
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