What’s your story?

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To build your practice, you can tell prospective clients all about your capabilities and experience, and you should, but if you want to stand out from other lawyers and firms, if you want to get hired, you should also tell them your story. 

I don’t mean your client success stories, although you should tell these, too. I’m talking about your story. 

Who are you? Why did you go to law school? What do you love about what you do? 

Tell them what drives you to get up early or stay late. Tell them what makes you happy, and what doesn’t. Tell them what you’ve done in the past and what you want to do in the future. 

And why. Especially why.

You know, your story. That’s what clients buy.

Facts tell but stories sell. 

Stories invoke emotions and emotions drive decisions. 

The facts show people the benefits available to them when they hire you and speak to your ability to deliver those benefits. These are clearly important components of marketing. But you can’t depend on facts alone to get someone to hire you. 

You have to make them feel something. 

You may think you don’t have a compelling story to tell. But you have one. It’s in you and you need to find it.

It will take some work. But you can do it. 

And it will be worth the effort. 

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If you want more clients, read this NOW!

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Effective marketing of legal services, or anything else, does 3 things:  

  1. It gets the prospect’s attention and stimulates DESIRE for something they want, a benefit, and sets the stage for taking the next step.  
  2. It tells them what to do—the ACTION you want them to take. You want your prospects to call, fill out a form, email, subscribe, watch a video, read something, or take some other action.
  3. It tells them WHEN to do it. Ideally, you want them to do it NOW. “Immediately, if not sooner,” as my grandfather used to say. Tell your reader or listener to take immediate action, or as soon as possible, because people are busy and think they’ll do it later, but of course, “later” never comes. 

The title of this post told you to read it now and gave you a good reason, i.e. to get more clients. Since you’re reading these words, it did its job. 

It got attention, stimulated desire, and prompted you to take action. Three keys to effective marketing. 

Write these down (now, so you don’t forget) and use them in all aspects of your marketing. 

Unless you’re not interested in getting more clients. 

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3 questions that can increase your income

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Why do clients choose you instead of any other attorney? You need to know.

What’s important to them? Why did they search and find your listing or profile? Why did they hire you? 

In short, what is their motivation?

The more you know about their motivation, the better able you’ll be to improve your marketing message and appeal to your ideal client. 

Fortunately, you can figure out most of this out by asking just three questions: 

  1. What outcomes are prospective clients looking for? 
  2. What is their top priority in choosing an attorney or firm? (Experience, size, resources, accomplishments, location, recommendation or referral, fees, etc.)
  3. Have they hired attorneys before and what was their experience with them? 

Talk to or survey current and former clients and ask them. When a prospect contacts you, see if you can deduce the answers to these questions through their questions and comments, or just ask them. 

Demographics (age range, location, income level, etc.) can help you target the right prospects (and avoid the wrong ones). But to get those prospects to call, make and keep an appointment, and hire you, you need to know their motivation. 

The Attorney Marketing Formula

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3 ways to get more clients to sign up

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A prospective client watches your presentation, reads your ad or email, or talks to you about their case or matter. They see the need and value of your services, they can afford them, they’re interested, but, alas, they don’t sign up. 

Maybe they have a good reason, or maybe they just want to think about it. 

What can you do? 

  1. The simplest answer is to give them more information. Tell them more about their problem or situation, how bad it is and how it could worsen, more about their options, more about your skills, more about the benefits you offer, and more about how they will feel once you help them solve their problem or achieve their aim. You can also give them more proof—testimonials, success stories and your bona fides.
  2.  You can use “scarcity”. You only have a few appointments available this week, or only five more special packages (bonuses, bundles) for new (or returning) clients.
  3. You can use a deadline—they must respond by a certain date to get the special offer or get an appointment. 

All three options play on the prospect’s desire to improve their situation or their “fear of loss.” Both are powerful mechanisms for motivating clients to take immediate action instead of thinking about it. 

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The most important part of your marketing message

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Marketing experts advise you to tell your prospective client, reader or listener, what to do. 

Tell them to call and ask for an appointment. Tell them to click, download, read, or watch, tell them to sign up, and you should. Telling people what to do makes it more likely they will do it, and more likely, therefore, that you will get a new case or client, subscriber or follower.

Don’t leave it for them to figure out what to do; tell them. And tell them why

What are the benefits of doing what you’re asking? How will they be better off? What will they learn or get or be able to do?

Telling them what to do is important. Telling them why is the most important part of your message. 

People do things for a reason. A benefit they want or need. Just as you shouldn’t leave it up to them to figure out what to do, you shouldn’t leave it to them to figure out why. 

Even if it’s obvious, tell them anyway. Tell them that getting your information or advice might help them avoid an expensive lawsuit, for example. Or that hiring you might be the quickest and best way to make their painful problem go away. 

Talk about their legal problem and their pain. Because people will do more (and pay more) to solve a painful problem or difficult situation than they will do or pay to prevent one. 

Tell people what to do and why. Especially if “why” means the end of their painful problem. 

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Sell your legal services in 60 seconds!

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The world is awash in ads that sell products or services in 30 to 60 seconds. 

Why can’t you do the same? 

Why can’t you explain what you do and why someone should hire you in just one minute? In a TV or radio ad, on a web page, in a presentation, or face-to-face? 

You can do that by sharing one to three benefits—the problem(s) you solve, the solutions you offer, and why the reader or listener should choose you as their attorney.

Yes, the person who hears your message will want more information. They’ll have questions, they may want to do so some research about their issue or about you, and you will almost always have to accommodate them. 

But first,  you need to get their attention and stimulate interest in learning more, and you can do that with a well-crafted 60-second commercial. 

Not a paid ad, necessarily. You can do this with a conversation where you tell a prospect client (or someone who can refer them) WHY they should talk to you, go to your website, read your handout, or come to your seminar. 

Start by making notes about the problems you solve, the services and benefits you offer and why a prospect should take the next step to learn more.

And pay attention to ads and presentations and web pages you see, to see how others do it and especially how they get your attention. 

Then, talk to a marketing or advertising professional, see what they offer, and consider asking them to put together a “test” campaign for you. 

If you’ve done your homework, you’ll have a good idea of what you want from them, and what you might be able to do yourself. 

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Add these questions to your client intake form

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By adding a few additional questions to your intake form your clients and prospects can help you improve your marketing.

Start with a few questions about where and how they found you.

Was it a referral? From who? How do they know them? What did they ask them? What did the referring party tell them about you or your firm?

Was it a search? What keywords, questions, or information did they use? Did they research their problem first or immediately search for an attorney? What did they find that prompted them to call?

Was it an ad? Where did they see it? What did they like about it? Did they see it more than once?

Did they find you via one of your articles or blog posts or presentations? What convinced them to take the next step?

You can ask them to fill out a form at their initial meeting but consider talking to them in person as you will get better answers, be able to ask follow-up questions, and assess their body language. 

You’re not just looking for their responses, you want to note the words they use (and don’t use), their emotional context, and additional information they might supply about themself and their situation.  

You want to know what potential clients think or do when they have a problem or desire, and what they do to find a lawyer who does what you do. You can use this information to improve your content—articles, presentations, emails, etc., improve your keywords and ad copy, and improve your conversations with prospective or new clients. 

Pay attention to what they say and how they say it. One client might emphasize their concern about their injuries and damages; another might zero in on the amount of time they’re losing from work, a third might speak primarily about their pain and treatment. 

It’s all important, but knowing what’s most important to your prospects and new clients can help you better relate to them and they to you. 

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Uncle!

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In marketing legal services, we typically show people something they didn’t know or confirm something they thought they knew. We educate them about the law, the risks, the penalties, the options, and the benefits of taking action, i.e., hiring us. 

Besides “telling,” we also persuade them by dramatizing what they know (or what we’ve just told them) by making the risks and penalties more formidable and urgent, and/or the benefits and relief more enticing. 

We do the latter by providing more information, arguments, or examples, or agitating what we’ve told them by adding more fuel to the fire. Some copywriters call this “twisting the knife”. 

We want them to feel more emotions, enough to tip the balance in favor of taking the next step. If they’re scared, that means scaring them more, but not so much that they shut down.

A little can go a long way. 

The key is to talk about things they care about and make the threat or promise more likeable and believable. 

The most important place to do that is in your headline or title. Show them you understand them and have something important for them, and they will be more likely to notice, click, and read your message. 

In the body of your message, you continue to twist the knife. 

Enough to make them cry ‘Uncle,’ but not enough to kill them. 

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Simple habits that will fix 97% of your problems

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I stole the title of this post from a video that caught my attention. I’m sharing the headline with you as an example of a headline or title that works. 

It works because it is bold and promises a valuable, albeit impossible sounding benefit. But even if I’m dubious about the headline’s promise, I’d still like to know what those habits are, wouldn’t you?

I’d like to know if I’m doing them and, if not, what it would take to start. And, if I already do them, is there a way I might do them better?

Effective titles promise a desirable benefit or make the reader curious about something that interests them. This headline does both. 

But you don’t need to analyze every headline that makes you stop to get something out of them. Just note when something catches your eye, for whatever reason, because if it attracted you, it’s likely to do the same for others. 

Sometimes, with modifications; sometimes, “as is”.

A headline that said, “3 simple habits that can fix up to one-third of your legal marketing problems” for example, would get your attention, wouldn’t it?

Pay attention to headlines and titles that speak to you. Collect them, learn from them, and repurpose them in your content. 

Because the right headline, in the right context, will fix 97% of your legal marketing problems.

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Compelling reasons to hire you

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They need you. They want you. But that doesn’t mean they’re ready to hire you. A lot of things can get in the way between “interested” and “take my money”. It’s up to you to convince them to take the next step. Or more accurately, to provide them with sufficient facts and emotional appeals to enable them to convince themself. 

For starters, that requires understanding their problem and how it affects them. Where is their pain? What do they fear? What is their objective and, if they don’t achieve it, what it will cost them and how will they feel? 

If they don’t know this, you need to tell them. And provide examples of what happened to other people in their situation. 

If they do know what can happen, tell them anyway, and invoke their emotions.

Remind them of the consequences and how bad things can get. And remind them that all is not lost, there are things you can do.

This may take a while. You should be prepared to tell them these things not once but repeatedly until they’re ready to act. 

Vary your approach. One time, give them good news. Rainbows and furry animals. Next time, remind them that war is hell and paint a picture of the bloodshed that may ensure. 

Use different examples and arguments. Bullet points and essays. The Yin and the Yang. If before you dispassionately told them “just the facts,” now you might get in their face with urgency and alarm. 

And don’t stop. You can’t just send them a memo and expect that this will do the trick. You need to stay in touch with prospects (and clients), alternatively poking them and hugging them, and all the while, letting them know you’re ready to talk to them.

The words you use, your copywriting strategy, your tone, are all important. But nothing is as important as continually being “in their minds and mailboxes”. 

This is where you hold an edge over your competitors. They may have a better track record or other reasons why someone should hire them, but most don’t stay in touch. 

They don’t understand that marketing legal services is a process, not an event. 

But you do. And that’s how you win.

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