How often should I write to my clients and prospects?

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When it comes to writing clients and prospects, many lawyers are worried about writing too often. Instead, they should be worried about not writing often enough.

You need to stay in touch with people on your lists, to remind them that you are still around, and still available to solve legal problems. They need to continually see your name and think nice thoughts about you, so that when they have a legal problem, or know someone who does, you’ll be “in their minds and in their mailboxes”.

The more often you write, the more business you’ll get.

Is there such a thing as too much or too often?

Sure. If you write boring, self-serving crappola, once is too much.

On the other hand, if you send interesting, helpful information that your clients and prospects want to read, you almost can’t write too often.

Let’s not make this more complicated than it needs to be. Make a vow to send high quality information, interesting stories, and valuable resources to the people on your list. Then, pick a schedule and stick to it.

Write often. It doesn’t have to be long. A few paragraphs is enough if that’s all you have to say. Link to an article or video you thought they would like to see and tell them why. Tell them about a change in the law that might affect them. Give them a few tips.

Instead of a monthly newsletter with several articles, send one article once a week. That gives you four opportunities to connect, and shorter articles probably have a better chance of being read instead of set aside “for later” and never opened.

Actually, it really doesn’t matter if they read what you write. What’s important is that they see your name. Better once a week than once in awhile.

If you want hundreds of ideas for articles, blogs posts, and emails, get this.

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The truth about duplicate content in blog posts and newsletter articles

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I used to worry about duplicate content in my posts. I didn’t want to repeat myself. I thought people would notice. “Wassup, you wrote about that six months ago. Out of ideas already? Wimp!”

Now I know that most people don’t notice and don’t care.

But even if they do notice, it doesn’t matter. What I write today will be different because I’m a different person today. I have different experiences to draw on. I’ll use different words and different examples.

You’re different, too. You’re not the same person you were six months ago. Your experiences give you a different context within which to receive my words. You will notice things you missed before. Ideas that weren’t important to you before will take on new significance.

My audience is different, too. Every day, new subscribers join my list and read my posts for the first time.

And good ideas bear repeating. I never stop reminding you to stay in touch with your clients. Even though you know you should do this, I’ll bet hearing it again helps.

So don’t worry about writing things you wrote before. It’s probably a good thing because you’re writing about something important.

No, Google won’t penalize you for duplicate content. Google’s Matt Cutts says, “I wouldn’t stress about this unless the content that you have duplicated is spammy or keyword stuffing.”

When you write as much as I do, you’re bound to re-visit old ideas. You can create new content by updating or expanding old posts, but if you wind up writing the same thing you wrote before, it’s okay. Somebody needs to hear it, or hear it again.

Need help with creating content for your blog or newsletter? Click here. 

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WTF: Cussing in email, blogs

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Last week I got an email from a subscriber who disapproved of my use of the word “bastard” in a blog post. He referred to it as a “strong cuss word” and thought I should refrain from using such terms.

That surprised me. I don’t consider that a strong cuss word. I’m not even sure it’s a cuss word anymore, at least in most circles.

I think I monitor my language pretty well. I don’t use four letter words in my posts and emails. But coarse language does have its place in communication. If used appropriately and not overdone, it can add color and contour to our writing and speech.

So, at the risk of pissing off some of my subscribers (oops), I don’t plan to change anything.

On the other hand. . .

If most of my subscribers told me they didn’t approve of my language, I would be foolish not to listen. If you want to stay in business, you have to pay attention to your market.

But you can’t listen to everyone who is unhappy with something you said.

At the end of the day, you have to be yourself. You will attract people who like you “as is”. They may not like everything you say, but if they read something that bothers their sense of propriety, you have to assume they will let it go. If they don’t, it’s their loss, not yours.

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Long blog posts, articles, and emails, or short?

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How long should an article or blog post be? Right, long enough to say what you have to say. If you can communicate your information or message in three well written paragraphs, great. That’s what it should be. If you need 2500 words to get the job done, that’s what you should do.

But there are other considerations.

It is well known that long blog posts (articles), I’m talking 2000 words, or more, tend to get more search engine traffic and incoming links. Longer posts tend to be perceived as authoritative and rank well with search engines and human beings (social media sharing).

On the other hand, the objective isn’t just traffic. It’s clients and sign-ups for your email list. To accomplish that, visitors have to read your content and see how smart you are and what you have to offer. If your content is long, they may save it “for later”. I don’t know about you but I’ve got gigabytes of saved articles (and pdfs) that I’ll probably never get around to reading.

Also, if you write to your email list frequently, as I suggest you do, you may overwhelm them with too much content. They either won’t read it or they will unsubscribe from your list.

How frequently you post or write, and how long individual posts should be, does depend on context. Are you writing for consumers or business people? If you’re writing to professionals and providing valuable and relevant content, they will probably make the effort to stay with you. Consumers may not, but if are writing about the very problem that currently plagues them they’ll read every word.

So, the answer to the question of “long or short” is a very lawyer-like, “it depends”. The best course is to have a mix of both.

Write longer, authoritative articles and posts for search engine traffic and to address issues prospective clients want to know about. Write shorter posts to engage your readers and allow you to contact them more frequently.

One thing you can do with longer material is to break it up into segments. Three 700 word posts instead of one with 2000 words. In addition to giving readers the impression that there’s not “too much to read so I’ll save it for later,” it gives search engines three opportunities to find you. (Make sure each of the three parts is optimized for different keywords).

So, this post is around 400 words. Not too hot, not too cold, but just right.

Learn more about internet marketing for attorneys. Click here.

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Audit your website

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When was the last time you audited your website?

Okay, you need to do that. You need to go through the pages of your site and make sure that all of the requisite elements are present.

Like your contact form. Have you made it easy for website visitors to contact you by phone and email (at least)? Is there a link to this on every page?

Or your newsletter sign up form. You want visitors to join your list so you can stay in touch with them until they are ready to hire you or refer someone. That should also be on every page.

How about a page that lists all of your services, with links to sub-pages providing details about each of those services?

But here’s the thing. Your website may have these and other essential elements and you may think you’ve got things covered. But having them isn’t enough. They need to be easy to find, easy to understand, and easy to use. It’s hard to be objective about things like this.

So, after you audit your website, I suggest you find someone who has never seen your website and ask them to do the same.

Ask them to go through your site, page by page, and tell you what they see and what they think. You might do this with another lawyer, i.e., they go through your site and you go through theirs.

Give some instructions, i.e., “find the services I provide,” “sign up for my newsletter,” or “email me and tell me you want an appointment.”

Have them report if they hit any snags along the way. Was everything easy to find? Was it easy to understand? Did anything slow you down? Did you have any questions that weren’t answered?

Have them start on your home page, and then start again on one of your blog post or article pages, i.e., “landing pages” where they might enter your site if they find it via search.

After they read the home page, ask them to tell you what page they went to next. How long did they stay there? How many pages did they click through to get to something they wanted to see?

The best way to do this is to sit them down in front of a computer and watch them. As they go through your pages, have them narrate their journey–what they see and what they think.

See if they can quickly navigate through your site and find everything you have asked them to find and anything else they are attracted to. This is very valuable information.

You’ll learn what your website visitors encounter when they arrive at your site. You’ll see what you need to add, improve, move, or replace. You’ll know what questions visitors ask themselves as they arrive at and click through your site. And you’ll see how long it takes them to find the key elements that make your site work.

In Make the Phone Ring, I identify nine essential website elements for attracting (prospective) clients and getting them to hire you or take the next step. Whether you create your own websites or hire someone, if you want to get more clients online, you need to know what these elements are and how to implement them. Check it out on this page.

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I know you are but what am I?

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What do you do when someone posts a negative review on Yelp?

When an unhappy client goes on a rant about what a terrible attorney you are, should you respond? When someone publicly criticizes you, says you’re dumb ass, or greedy, or the Devil’s spawn because you defend child molesters.

What do you do?

Do you defend yourself? Fight back? Send them a horse’s head?

The best thing to do about negative comments is to ignore them. There’s nothing to be gained by getting into a pissing match. Even stupid people are entitled to their opinion.

You’re not going to change the mind of the opinion holder, and if you try to explain or defend yourself in public, you’ll only make yourself look worse.

If the negative comment is on your blog or on your Facebook wall, you should respond. It would look weird if you didn’t. But don’t respond in kind, just point out the facts. Your friends and followers will probably come to your defense and neutralize the negative comment, maybe even smother it.

But if someone posts a negative review about you on Yelp or another public forum, or they give your book a one star review on amazon.com, ignore it.

Let it go. Pour yourself a stiff one.

I see lawyers who are afraid to dive into social media or do anything online because they are afraid of what unhappy clients might say about them.

That’s operating out of fear. Maybe guilt.

Life (and the practice of law) isn’t about the complete avoidance of risk. It’s about the intelligent management of it. If you are alive (or open for business) there will always be risks.

You may have some unhappy clients, and they may share their unhappiness publicly, but. . .

they may not.

Are you going to forgo all of the benefits of being on the Internet because of what one or two Bozos might say about you?

How about all of the other clients who think you’re great? You’re going to get good comments, too.

A lot of people are saying negative things about Dell right now. They get tons of negative reviews. But people still buy their products.

Now if someone is posting untruths about you and not just their opinion, if someone is defaming you, that’s different. You may have to do something. A letter from your lawyer, perhaps. Or a horse’s head.

I say you “may” have to do something because sometimes, it really is better to ignore things like this. Yes, even when they are untrue and causing harm. Life is too short to get all worked up about everything.

Probably the smartest thing to do is to stop reading your reviews. The bad ones will only upset you and the good ones, well, you’re an attorney. You don’t need an even bigger ego.

Marketing for smart attorneys. The Attorney Marketing Formula.

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How to find ideas for blog posts

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If you would like to know how to find ideas for blog posts, I’ve got an easy one for you.

Go to Google and type in a question related to your legal services. Before you complete the sentence, Google’s autocomplete mechanism (assuming you have it enabled) will provide you with a list of possible searches based on what you have written so far.

I did just that by entering in, “What is the difference between a will” and as you can see in the graphic below, Google gave me several options for completing my search request, to wit, “What is the difference between a will and a trust,” “What is the difference between a will and a living will,” “What is the difference between a will and estate planning,” and so on, based on what other people have searched for in the past.

How to find ideas for blog posts

Armed with this information, you can write a blog post that answers the very questions your prospective clients are searching for. Use one of these search phrases as the title of your article and you will increase your chances of being found in subsequent searches.

You can use the other search queries as key word phrases in your post, or write other articles with these titles.

This can help you find “long tail” search terms, meaning longer, more specific search phrases you can use instead of the more common, shorter and highly competitive phrases.

For example, you would have a hard time getting found by targeting the search term, “slip and fall.” There are too many lawyers competing for that phrase, in both generic search and in Adwords. But type in “slip and fall” into Google and you will find another suggestion: “slip and fall statute of limitations california”. Make that the title of your article (or bid on this term in Adwords) and you should have very little competition.

I used Google to generate the title of this post. I typed in, “How to find ideas for” and it suggested, “How to find ideas for blog posts,” and not “newsletter,” “ezine,” or “articles.”

Prospective clients are looking for information. Now you know an easy way to find out what they want to know so you can give it to them.

The law is complicated. Marketing is simple.

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Do prospective clients read lawyers’ blogs?

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Of course they do.

They may not know that your web site is a blog or that what you wrote is a blog post. They may not know what RSS is or care about Google Reader’s impending demise. But when they have questions, they go searching for answers and when they find your blog post via Uncle Google or Auntie Facebook, they read it. If you answer their question, they’ll go read more of your content and about what you have to offer.

When they’re ready, they’ll call.

Prospective clients have questions. About their rights, about the law, about their options. They know how to use a search engine to find restaurant reviews and oil change coupons and movie times and they know how to use it to find answers to legal questions.

Give them something to find.

Answer their questions. Tell them about the law and their options. Tell them about other people like them who had the same problem and how it got resolved. You know what they want to know. What do prospects and new clients ask you when you speak to them? Write about that.

It’s true, they may never before had any interest in reading anything you wrote, and they may never again. But when they have a legal problem and they want a solution, they will read everything you have to say on the subject.

So yes, prospective clients read blogs. So do your existing clients, former clients, and others who may not need your services but know people who do. So if you don’t have a blog, now you know why you need one. And if you do, you know why you need to keep writing.

Marketing for attorneys made simple: Click here.

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Easy way to get fresh content for your blog or newsletter

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Last night, I hosted a one hour conference call for one of my businesses. There were six speakers, each of whom spoke for a few minutes. My job was to introduce them, let them share their story, and ask a few follow-up questions.

Easy.

We got good feedback on the call. People liked the stories and the information. Told me I did a great job. Hey, I just asked questions. Someone else lined up the guests.

Anyway, if you’re looking for an easy way to get some fresh content for your blog or newsletter, here’s what to do:

  1. Contact one of your referral sources (or a professional you would like as a referral source) and ask if you could interview them for your blog or newsletter.
  2. Jot down five to ten questions, things you think your readers would want to know about the expert’s area of expertise.
  3. Interview them on the phone, in person, or via email. Post the audio or a transcription on your blog or newsletter.

Easy.

Your readers get valuable information from a subject matter expert. You get content for your blog or newsletter. The expert gets exposure to your list.

What’s next? The expert interviews you for their blog or newsletter, of course.

Marketing is easy when you know The Formula.

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Is your web site boring? Try these quick fixes

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Many competent and successful attorneys are, frankly, a bit dull. They live in a world of dry facts and esoteric knowledge and in that world they may be brilliant, but clients don’t usually live in that world.

The truth is, if your web site is boring people won’t read your content. If they don’t read it, they won’t know what you can do to help them. And trust me, they won’t call to find out.

How can you improve your writing? One of the best ways is to study good writing.

Think about your favorite web sites, the ones that aren’t boring. The next time you visit, save some of their articles and study them. Read them several times, slowly. Read them out loud. Copy them, by hand. Then, create an outline of the article and use it as a template for your own.

Now, what can you do right now to improve your web site’s content? Here are three quick fixes:

  1. Don’t write, speak. Dictate and record your thoughts and transcribe them. You’ll have a more natural, conversational first draft. You’ll be more likely to say what you want to say and leave out the boring bits. You could also record your content on audio or video and post that on your web site, along with a transcript.
  2. Put people in your posts. Stories breathe life into writing because they engage human emotions. Readers relate to the people in stories and keep reading to “find out what happened.” I’d much rather read about your client and what happened when he didn’t follow your advice than to only your advice.
  3. Make it visually appealing. Many people don’t read anymore, they scan, so give them something scanable. Use more white space and photos. Shorter articles, shorter paragraphs, and shorter sentences. Use bold headlines, sub-heads, and bullet points. By scanning, they’ll get the gist of what you’re saying and for now, that might be enough.

Don’t stop with quick fixes, though. Writing is one of the most valuable skills any attorney can have and worth the time and effort to improve. Read books or take courses on writing, copy writing, and sales. Make writing a daily habit. The more you practice, the better you will get. And, if you have more money than time, hire an editor or writing coach. Their feedback will help you get better.

You may be boring but your writing doesn’t have to be.

If you aren’t open minded, don’t buy this course.

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