Poll results and NEW poll: What are you doing to increase your income?

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Last week’s poll provided some interesting results. The numbers themselves were as predicted–most who responded said their income and/or number of new clients was down. You can see the results and add your vote if you’d like–the poll is still open.

There were some comments suggesting that attorneys are adapting to the current economic situation by taking on new practice areas.  How about you? If your income has suffered, what are you doing about it? If you’re doing better now than in the past, how did you go about it?

Please take this new poll to share with our readers what you are doing to increase your income. Feel free to add your comments as well.

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Poll: How has the economy affected your law practice?

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How has the economy affected your law practiceHow has the economy affected your law practice?

If you practice real estate law, the last couple of years have probably been rough. On the other hand, some real estate lawyers are reinventing their practices and appear to be thriving. The economy has been good to them.

I believe that while some lawyers are doing better in this economy, most lawyers are not. Most are treading water and more than a few are going under.

To me, this is obvious. There are fewer (paying) clients and fewer jobs for lawyers. This morning I read an article about a law student who looked at the job market and asked the dean of his law school for a refund. I previously noted a law school graduate who sued his law school for misrepresenting his prospects for a job.

So, are things better or worse for you? Are you hanging in there or hanging by a thread? Please answer by responding to this (anonymous) poll:


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How to offer a discount (if you must)

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Discounts can be tricky for professionals. They should be offered only occasionally, if at all. (I prefer freebies.) There’s no doubt that discounts can generate a lot of business in a short period of time, but they can also damage the perceived value of your services (or your professionalism) if done too frequently or too aggressively.

A great way to offer a discount without impairing your image, is to tie the discount to a fundraising effort.

For example, I got a discount offer from a local Lasik eye doctor: "Make a donation of $25 or more to [charity], and we’ll reduce the cost of [service] by $1,000!"

When discounts are tied to worthy causes, and seen as a special, one-time deal, not only does your reputation remain intact, you’ll be seen in a positive light, helping others in need.

I suggest you choose a charity or cause that you truly believe in, ideally, one about which you have a personal story to tell. Your personal connection to their cause will not only reinforce your "reason" for your discount, it should result in a higher response to your offer.

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“Could you take anything off your fee?”

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An estate planner who does a lot of seminars asked about discounting fees, a subject that comes up quite frequently. His question and my response:

Q: About 20% of prospective clients ask if I can "take anything off" my fee. I have positioned myself as being a specialist who charges a bit more. I usually do take a few hundred dollars off so I don’t lose the client but I wonder is that smart or am I devaluing my services?

A: The answer is, simply, don’t do it. Most clients don’t shop fees and the ones who do you don’t need. Especially since you (correctly) position yourself as being worth more. You devalue your services and professionalism when you say yes to a request for a discount. Word will spread and before you know it, you’ll have people say, "I heard you gave Joe Jones a $300 discount, could I get that, too?" Before you know it, you’ll be giving everyone a discount, and then where are you?
 
At times, it’s okay to offer a discount, such as when you tie it to a "good cause" or as a closing tool at the end of a seminar, but NOT when they ask. Can you imagine asking your doctor for a discount?

The proper way to handle someone who asks for a lower fee is to let them know that if they can’t afford you, you would be happy to refer them to a lawyer who charges less. Watch, not one in 20 will go. But even if they all did (all 20% who ask), that’s okay, those are the ones you want to let go. Lawyers should continually prune the lowest 20% of their client base in favor of upgrading the quality of their clients and the fees they charge them.

Alternately, see if there are any services you could offer them "within their budget". If your complete package has A, B, and C components, you could offer them A and B for a lower fee; perhaps they can get C later.

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