The Attorney Marketing Center--Earn More. Work Less

The most important part of your marketing message

November 4, 2024 by David M. Ward

Marketing experts advise you to tell your prospective client, reader or listener, what to do.

Tell them to call and ask for an appointment. Tell them to click, download, read, or watch, tell them to sign up, and you should. Telling people what to do makes it more likely they will do it, and more likely, therefore, that you will get a new case or client, subscriber or follower.

Don’t leave it for them to figure out what to do; tell them. And tell them why.

What are the benefits of doing what you’re asking? How will they be better off? What will they learn or get or be able to do?

Telling them what to do is important. Telling them why is the most important part of your message.

People do things for a reason. A benefit they want or need. Just as you shouldn’t leave it up to them to figure out what to do, you shouldn’t leave it to them to figure out why.

Even if it’s obvious, tell them anyway. Tell them that getting your information or advice might help them avoid an expensive lawsuit, for example. Or that hiring you might be the quickest and best way to make their painful problem go away.

Talk about their legal problem and their pain. Because people will do more (and pay more) to solve a painful problem or difficult situation than they will do or pay to prevent one.

Tell people what to do and why. Especially if “why” means the end of their painful problem.

Filed Under: Advertising, Communication, Copywriting

Marketing for lawyers who hate marketing

October 23, 2024 by David M. Ward

Q: “Is there anything I can do to bring in more business that doesn’t require a lot of time or money or to doing things I don’t want to do?”

A: “Yes—Stay in touch with people who already know, like, and trust you—clients, former clients, professional and business contacts, and others on your list.”

Note to self: make a list.

Every time people hear from you it reminds them that you’re still alive, still practicing law, still helping people solve legal problems.

They think about you, they think about what they want or need, and you get repeat business and referrals and other opportunities to grow your practice.

You might simply send them a birthday card or holiday card, Or call, say hello and ask how they’re doing. Hearing your name or voice, even on a phone message, can lead to business.

You can also send emails. Choose two people each day and send them an email, an article link, or just say hello. Or send everyone a weekly newsletter.

You can do more but you don’t t have to. Don’t overthink this. Just stay in touch with people who know, like, and trust you and keep doing that.

You may not like marketing but you’ll like the results.

The Attorney Marketing Formula

Filed Under: Client loyalty, Client relations

Make ‘em fall in love with you

October 21, 2024 by David M. Ward

We have a service contract for our heating and air conditioning appliances. The service people are competent, friendly (and clean), their fees are reasonable, and we continue to renew our contract, but if a better option came along, we’re open to jumping ship.

Because they’re good, but we don’t love them.

We had an appointment scheduled for this morning but weren’t sure they would show up. It’s Monday, the appointment was made two weeks ago, but they didn’t confirm with a call or email or text, so we weren’t sure if they would show up today.

We called, and yes, we were on the schedule. Which meant we can go about our day and not wonder if someone would show up.

But we shouldn’t have to call. It’s their business, not ours, and serving customers is and should be their top priority. For our peace of mind and theirs. Just as we want to know they’re coming, don’t they want to know we haven’t forgotten and will be home when they arrive?

In the lawyer-client world, the details are more complicated, but the principles are the same.

Clients want excellent legal work and excellent outcomes but they also want to know that you care enough about what you do and the people for whom you do it to take care of the so-called “little things” that make working with them easier and better.

The kinds of things that make them like and trust you.

That might be as simple as creating a policy manual for your office with systems for staying in touch with your clients.

It might be as simple as studying their industry or market to learn all about their problems, interests and goals, and using what you’ve learned to help them.

It might be as simple as posting information on your website and letting clients know where to find it, or writing a newsletter to send them this information so they don’t have to remember to look.

It might be as simple as making sure you and your staff always greet them with a smile and handshake, make eye contact, and remember them during the holidays.

But whatever it is in your world, make sure you do it. Because your clients want to feel good about their decision to hire you, stay with you, and recommend you.

Our service provider may not do everything we’d like them to do, but they’re making progress. They just called my wife and told her they were on their way.

Filed Under: Client relations

Sell your legal services in 60 seconds!

October 15, 2024 by David M. Ward

The world is awash in ads that sell products or services in 30 to 60 seconds.

Why can’t you do the same?

Why can’t you explain what you do and why someone should hire you in just one minute? In a TV or radio ad, on a web page, in a presentation, or face-to-face?

You can do that by sharing one to three benefits—the problem(s) you solve, the solutions you offer, and why the reader or listener should choose you as their attorney.

Yes, the person who hears your message will want more information. They’ll have questions, they may want to do so some research about their issue or about you, and you will almost always have to accommodate them.

But first, you need to get their attention and stimulate interest in learning more, and you can do that with a well-crafted 60-second commercial.

Not a paid ad, necessarily. You can do this with a conversation where you tell a prospect client (or someone who can refer them) WHY they should talk to you, go to your website, read your handout, or come to your seminar.

Start by making notes about the problems you solve, the services and benefits you offer and why a prospect should take the next step to learn more.

And pay attention to ads and presentations and web pages you see, to see how others do it and especially how they get your attention.

Then, talk to a marketing or advertising professional, see what they offer, and consider asking them to put together a “test” campaign for you.

If you’ve done your homework, you’ll have a good idea of what you want from them, and what you might be able to do yourself.

Filed Under: Advertising, Copywriting, Marketing legal services

Do you need a brochure to market your legal services?

October 3, 2024 by David M. Ward

A brochure looks nice. Just like having a nice office, nice furniture, and a nice suit.

At a glance, a prospective client or fellow professional can see you are no slouch. You’re successful.

You need a brochure, right?

It can’t hurt. But a brochure isn’t necessary. Your website can accomplish the same thing, but do it better.

Your website can tell people all about what you do, your background and story, your successful cases and big-name clients, share your victories, tell people how you work, and tell people what others say about you.

Your website doesn’t need to be fancy. Or expensive. A simple “off-the-shelf” template will do.

You can add as much information as you want whenever you want. If there’s something you need to change or fix, you can do it in minutes.

You can include information that helps people understand their problem and what to do about it. You can add a blog or articles, forms and checklists, and other goodies to help visitors understand their situation and why they should choose you to help them.

A brochure tells people what you do. A website proves you can do it.

Yes, there may be times when you want to have something you can hand out at a meeting or put in the mail. Something brochure-like, like the big kids have.

You can do that. Full-color brochures are impressive. Get some if you want to.

Or put your website address on your business card and call it a day.

Filed Under: Image, Law office management, Marketing legal services, Online Marketing

Nothing to write about?

October 1, 2024 by David M. Ward

You promised yourself you would write an article or blog post or newsletter, record a video, or prepare a talk for your networking group, but you don’t know what to write about.

Don’t panic. And don’t force it. Skip the day and try again tomorrow.

Tomorrow, you might

Republish something you wrote a year or two ago; yes, you can do that. Most of your readers won’t remember (or care). And you have new subscribers or audience who haven’t heard that story before.
Cut up that old 1200-word article and publish one of your points, perhaps 300 words, and call it a day.
Rewrite that older piece. Update the law, use different examples or arguments, add a new story, change the headline, and you’re good to go.

Great. Immediate problem solved. For the future, here are some options:

Consider allowing (or soliciting) guest posts from other lawyers or experts. Or asking a colleague to co-author an article with you.
Ask your readers to submit questions they would like you to answer.
Collect articles by other lawyers and experts that might interest your readers and use those articles to spark ideas for your next post. I do that all the time; can you tell?
Set up an idea file. Anything you think about, wonder about, hear about… throw it in this file and dig through that file when you’re looking for ideas.
Document your days: jot down a few lines about interesting or difficult clients or cases, opposing counsel, problems you solved, or people you meet, because it’s all fodder for your next post.

You can write about anything. And you should because it will make things a lot easier for you and more interesting for your readers.

Filed Under: Blogging, Content creation, Newsletters, Public Speaking

How about a heaping helping of added value?

September 26, 2024 by David M. Ward

You do a good job for your clients. They’re happy with the results you get for them and like you. But simply doing a good job for your clients doesn’t guarantee they will hire you again or refer other clients.

If you want that to happen, give them more than they’re paying you for.

Give them added value—additional benefits they don’t expect and haven’t paid for.

Here are 3 options:

(1) INFORMATION. Reports, newsletters, blogs, seminars, articles, videos, and other educational material that add value to their life or business. For consumer clients, you could provide information about debt, credit, investing, taxes, and insurance. For business clients, you could share information about subjects related to their industry or market.

(2) SUPPORT. Promote their industry or community events, their causes (and donate to them), and recommend their products or services.

(3) CONNECTION. Introduce clients to other clients who might benefit from knowing them. Refer clients to other professionals who can advise or otherwise help them.

You can do these things on your own, outsource it, or join forces with other professionals and subject experts.

Other lawyers tend not to do these things. When you do them, this added value can strengthen your relationships and help you stand out in your target market.

Filed Under: Client loyalty, Client relations, Referrals

Advertising? You already do it.

September 25, 2024 by David M. Ward

Every lawyer advertises. Including you.

You might not run display ads, PPC ads, or send out a mailer. You might not conduct seminars, record videos, or publish a blog or newsletter.

Nevertheless, you advertise.

You advertise when you write articles or speak to a group. You advertise when you post information about your services on social media, in a directory, or on your website. You advertise when you give your business card to someone you meet or give an extra business card to a new client or acquaintance so they will have an extra to give to someone else.

You advertise when you list your services in the footer of your emails.

You advertise when you call or email an old client or contact to say hello and get caught up.

It’s all advertising. Telling people (or reminding them) about what you do and how you can help them or someone they know.

If you do it well, someone who needs your help will know how to get it.

Your advertising might be as complex as a full presentation about your services, legal analysis, legislative analysis, a description of how you are better or different from other firms in your area, complete with testimonials and a client list. It might be a fancy brochure or website or two. It might be as lavish as a catered luncheon with guest speakers and nice souvenirs to take home.

Or it might be as simple as a line or two about your practice areas and services casually mentioned to someone you meet for the first time.

It’s all advertising. If you do it well, someone who needs your help will know it is available and how they can get it.

Filed Under: Advertising

Sell me your services

September 23, 2024 by David M. Ward

You’ve probably seen videos demonstrating the value of sales skills by asking a volunteer to “Sell Me This Pen”. The idea is, if they can sell something as unexciting as a pen, they can sell anything. Sometimes with a single 30 or 60 second commercial.

In fact, it’s even possible to do that selling legal services.

Even though buying legal services is more complicated than buying a pen, the principle is the same. Tell prospective clients how you can help them solve their problem or achieve their goal, tell them how they will be better off, invite them to get more information, and you’ll have a powerful, persuasive sales tools that can bring your more business.

It’s easier than you think.

Your “commercial” doesn’t have to present a full-throated presentation complete with closing argument or address all possible objections. Don’t tell them “everything”. Succinctly tell them the key benefits you offer, invite them to ask questions or get more information, and you should get more clients.

Filed Under: Marketing legal services, Salesmanship

How was your day? No, really?

September 19, 2024 by David M. Ward

When it comes to productivity, I usually finish a task, tick the box or cross it off the list and move on to the next one.

Busy, busy, busy.

Sure, I take notes and update the file, but I do this as quickly as possible because there’s so much more to do.

It makes sense to spend a moment or two reflecting on what we’ve done, thinking about how we might do it better.

But I usually don’t.

I just saw a video that is making me reconsider.

Besides a “to do” list, the presenter suggests we keep a “did do” list. Write down what we did, our results, and our thoughts about how we can improve.

Most of us take on too much work each day, are often overwhelmed (and exhausted), and wind up doing our work mechanically and quickly so we can get it done. We focus on quantity rather than quality. We get a lot done, but the more we do, the less satisfied and productive we are.

Maybe it’s better to do fewer tasks, get better results, and feel better about ourselves.

Keeping a “did do” list, reflecting and not just doing, might be a way to accomplish that.

Filed Under: Personal development, Productivity