In his book, Start With Why, Simon Sinek says that most companies today focus their marketing on their product and how it works when instead they should share why they do what they do.
You may recall hearing this idea if you saw Sinek’s popular TED Talk that first explained it.
The rationale is that if your market knows the intention behind your business, and they relate to it, you’ll be better able to connect with prospects and win them over.
I don’t have a problem with that. Telling your market (consumers, prospective clients, influencers, referral sources) your “why” is a great way to differentiate yourself in a crowded market. Where I have an issue is with the idea of starting with it.
You and I and our partners need to know why we do what we do. Our why gets us out of bed in the morning and drives us to work hard to achieve our goals. Our clients might like to know why we do what we do but it’s not the best way to get their attention.
The way to do that is to start with benefits.
Prospective clients want to know how you can help them. How you can solve their problem or help them achieve a desired objective. Until you tell them this, they’re unlikely to be interested in your story.
Start by telling people what’s in it for them when they hire you. The benefits. Once you have their attention and they’re interested, you can tell them why you do what you do.
It’s true that some companies successful reverse this. They begin with a branding message that identifies their mission, how they intend to change the world in an important way. But this requires a lot of capital and expertise and they have to get a lot of things right to make it work.
It’s much easier for you and I to start with benefits.
Your story might ultimately get prospective clients to choose you instead of other lawyers who don’t have one. But first you have to get them to pay attention.