Scrivener is my favorite writing app for long documents. I use it on two Windows machines and my iPhone.Â
But Scrivener has a flaw.
Because of the way the software is built, you can’t use iCloud to sync between devices, you have to use Dropbox.Â
(Funny, I use another writing app that doesn’t play well with Dropbox; I have to use iCloud to sync.)
Anyway, on the App store, Scrivener generally gets great reviews, but there is a chorus of complaints from customers who want to sync via iCloud and are PO’d that they cannot. So they give Scrivener one- or two-star reviews and call it a day.
The sales page says that syncing “requires a Dropbox account (not compatible with iCloud” but it’s a footnote and, apparently, a lot of folks miss it.Â
If I was in charge, I would put the “no iCloud”disclaimer up front and center.
I would explain the technical reason why you can’t use iCloud and talk about why had to do it this way so that customers could get certain unique features that are key to Scrivener’s greatness.Â
This will cut down on bad reviews but it should also lead to more sales to customers who are intrigued enough by the unique features of the app that they’re willing to switch to Dropbox to get them.Â
In sales, this is known as “admitting your flaws”. It’s designed to reduce objections, buyer’s remorse, and bad reviews. Telling customers the flaws of your product or service before they discover them on their own builds trust and allows you to turn a weakness into a strength.
It works the same whether you’re selling software, houses, or legal services.Â
I heard from an immigration attorney recently who isn’t an “accredited specialist” in his country because he doesn’t do the type of work that the accreditation accredits. He wanted to know how he should handle this on his website and other marketing.Â
He should be upfront about it.
Admit his “flaw”. Explain that he specializes in a different area of immigration law and that accreditation isn’t required to practice in this area.Â
He should do this because some prospective clients are no doubt wondering why he isn’t accredited, as they see other lawyers are.Â
Give them a good explanation and most of them will not only be satisfied,
He added, “It’s interesting because just yesterday I was reading the website of a competitor who is an accredited specialist and I was more drawn to his personal story about why he does migration than his credentials. If I was a potential client of his that’s what would get me.”
Me too.Â
What to put on your website
