The secret to success isn’t really a secret. You already know it. You know that the key to building a successful business, career, marriage, or life lies is giving people more than they expect.
More than they want, more than they need, more than they deserve.
Even more than they paid for. When a client pays you $1000, give them $1100 of value.
If you can’t do more, do it better. Faster. Or cheaper. When the client expects the work to be done in two weeks, do it in one. When they expect to pay $5000, send them a bill for $4500.
Give your referral sources more referrals and more introductions. If you pay referral fees, give them a bigger percentage. Give your prospects and subscribers more information and more attention.
When you give people more than they expect, you earn their appreciation, their (repeat) business, and their referrals.
No, not everyone will reciprocate. Some will hire you, some won’t. Some will send you lots of referrals, some won’t send you any. Some will promote your events, share your content, and give you positive reviews, some won’t lift a finger.
That’s okay. Because giving more isn’t about quid pro quo. It’s about establishing a mindset of abundance and a reputation for generosity. It’s about invoking the Law of Attraction.
When you give everyone more, you will get more. You just won’t know when or from whom.
You don’t have to go crazy and give away the store. Value comes in many different colors. Write and call a little more often. Be a little nicer or a little more accessible. Serve a better brew of coffee in the office (and use real half-and-half, not that powdered stuff, k?).
Continually ask yourself, how can I do more in this situation? How can I exceed expectations?
When giving more becomes your default, you will find yourself getting more.
One way to exceed expectations is to manage expectations. This shows you how
