We’ve all had them. Clients who blame you for things that aren’t your fault. They make a fuss over silly stuff and ignore all the good you do for them. They’re usually not bad enough to tell them to take a walk, they’re just incredibly annoying.
I was thinking about this while browsing through the app store this morning. I was looking at the reviews for an app I had purchased and love, smiling at all the five-star reviews, reading comments from users pointing out their favorite features and use cases. “This has changed my life,†“Worth every penny,†“Best app on my phone.â€
A bit of mindless distraction while I waited for the coffee to kick in.
And then I saw a two-star review. The reviewer complained about a feature that didn’t work for him. He said the app was, “not ready for prime time”.
Tens of thousands of people have no problem with that feature. Hundreds of five-star reviews. But no, he’s right and everyone else is wrong.
Did he stop to think that maybe he was doing something wrong? Did he contact support and ask for help?
Nah, Mr. “I’m right†didn’t do that. He just posted his “reviewâ€.
What’s up with people? Why do they never consider that THEY are the problem?
I don’t know. I just know that people like this exist and they buy apps and hire lawyers.
What do you do about clients who are like this? Usually, you grin and bear it. Business is business and paying clients get the benefit of the doubt, even when they’re clearly a doofus. If they get bad enough, you ask them to find another lawyer; otherwise, you deal with it.
Or you do like I often did: turn them over to an employee who is “nicer†than you and let them deal with them.
It’s good to be King.
