I admit it, I don’t always make a good first impression. Sometimes, I say things that come off as insensitive or inappropriate and my sense of humor sometimes leaves people wondering if I’m still in junior high.
Do you ever do these things? Do you ever wish you could go back and un-say what you’ve said?
You can. And doing so will often create a better impression than you could have hoped to create the first time around.
The answer to a good second impression is to admit your mistakes. First, to yourself. You have to know when you’ve messed up. Then, to the person or persons you have insulted, confused, or otherwise left scratching their head.
Apologize. It’s as simple as that. You don’t need to explain, although that might help if you do have an explanation other than “I’m an idiotâ€. Usually, a simple, I’m sorry, I didn’t mean it,†is enough.
Most people understand. Most people are forgiving. Most people will like you better for being honest enough to admit your mistakes and for caring enough to come forward.
It’s well known in marketing that when a customer or client is upset, making things right often leads them to become long-time clients and ardent supporters. I think it has something to do with releasing the tension created by the initial mistake or problem.
As lawyers, it’s often difficult for us to admit we’re wrong. We don’t want people to know we make mistakes. Because of this, when we admit our transgressions, it can make an even bigger impact.
If you have made a bad first impression, fess up and fix it. You can make a better second impression. Unless you own an NBA team and you just don’t care.
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