In many ways, selling legal services is like selling any product or service. You tell people what you can do to help them solve a problem or achieve an objective, you tell them your “price,” and they make a decision. They hire you or they don’t.
Many of the ones who don’t hire you are on the fence. They’re not sure if they can afford it, they’re not sure if they should choose you or another attorney, or they’re not sure if they really need to hire anyone right now.
There are many fence sitters on your list. People you have talked to or sent some information, people who heard you speak or saw your video, prospective clients who almost hired you, but didn’t. One of the easiest ways to get more clients is to offer those fence sitters a special incentive that tips the scale in favor of hiring you.
There are two key elements to this offer. The first is value. Something extra for saying yes: a discount, a bonus (i.e., a free extra service), recognition on your website or in your newsletter, enhanced access to you, or an entry into a drawing for a special prize. Another example: Announce an impending fee increase and allow them to lock in the current rate.
The second element is scarcity: a time limit or limited quantity. A date when the offer expires or a limit on how many you will accept.
The second element is the more important of the two. Remember, they were already interested in your services. They don’t really need anything extra. It is the time limit (or fixed quantity) that gets them off the fence.
Fear of losing the special offer gets them to decide.
Promotions can help you sign up a lot of business. In addition to getting fence sitters off the fence, they can get prospects to choose you instead of your competition, get former clients to return, and get new clients to sign up for more services than they originally contemplated.
Find something you can promote. Add a deadline or limited quantity. Promote it.
Promoting is much more than announcing. Promoting means dramatizing the benefits of the special offer (as well as the core services). It means telling them what they will gain and also, what they will lose if they don’t accept the offer.
Promoting means repeating the special offer frequently, reminding prospects of the benefits and the impending deadline. It means telling them there are “only 48 hours left” or “only three spots remaining” and that the clock is ticking.
You don’t have to look beyond your email inbox to see examples of promotions. You’ve gotten them from me and from others, and no doubt purchased many products and services about which you were previously on the fence.
Promotions work, and you can use them to sell more of your legal services.
By the way, if you’re thinking a promotion might be unseemly or inappropriate for your practice, here’s what I suggest. Tie your promotion to a charity or worthy cause.
You might run a holiday promotion. For every new client who signs up before December 10th, you’ll donate $100 worth of new, unwrapped toys to your local “Toys for Tots”. C’mon folks, do it for the kids.
Marketing is simple. If you want to know how to get more legal clients, this is how. Create a special offer, put a time limit on it, and promote it to your list.
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