If you have a few minutes today, there’s a very good chance you can use this time to bring in more business. I’ve been preaching the value of this “technique” for many years because it is an incredibly effective way to put people in your waiting room.
I put “technique” in quotes because it’s not a technique so much as common sense. You don’t have to study or practice. You don’t need any special tools. There’s nothing to prepare. You can do it as soon as you finish reading this post.
One lawyer who did this eventually wrote to me to tell me he was getting so much new business, his secretary made him stop!
So what is this brilliantly simple way to bring in more business? Simply this: Call your clients and say hello.
Call your current clients and your former clients and tell them you are calling to say hello and see how they are doing.
That’s it.
The first thing that will happen is that your clients will be amazed and delighted that you thought enough of them to reach out and say hello (without the meter running). They will appreciate you even more than they already do.
Ask them about their family or their work or business. They will be even more impressed that you remembered something personal about them. Let them talk.
Don’t ask for anything or offer anything. Remember, you’re just calling to say hello.
Now what?
Well, your presence on the telephone will prompt your clients to think about legal issues or concerns they’ve had recently and they will ask for advice. Or, they will think about a friend from work or someone in the family with a legal issue and ask you if you can help them.
Before you know it you will be talking to people who want to hire you.
Of course, you will also be talking to people with issues you don’t handle. You will refer them to lawyers in those practice areas and score points with the client and the lawyers you refer them to.
Not everyone will have business for you today. In fact, most won’t. But in reminding them that you still help people solve legal problems, when they do need your services, or know someone who does, guess who they are going to call?
If you get voice mail, leave a message and tell them you’ll call again. Call them again in a few days at a different time.
Your clients know, like, and trust you. They hired you once and they will hire you again. They know people who need your services or who will need your services in the future, and they will be only too happy to send that business to you.
And you don’t even have to ask.
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David- Absolutely brilliant! What more can I say. What more needs to be said. Just shared on Twitter and Pinterest. Will be making calls all next week!
David – This was a fantastic article. Way to hit it out of the park! Your articles are terrific because you write about things that I am wrestling with thereby providing me with the answers I need. It is incredible. By the way, I have been using this “technique” with 2 clients and one of them has sent 4 cases already with a hint at another one. One of the cases referred just settled. The other client with whom I have been using this “technique” talks about referring 2 cases to me, but, in light of the type of cases, if they are referred I will refer them out to another attorney. Like Mitch, I will be making calls next week.
Clint and David- As a side note, I obtained a verdict years ago for a very nice family in a tragic wrongful death case. During the 4-5 years we litigated the case, I still remember how difficult holidays were for the parents (their son was killed). Even though our verdict was back in 08 or 09, I still give the family a call several times a year and especially around the holidays just to say hi and that I’m thinking of them. I can feel their smiles each and every time. They’re glad we haven’t forgotten about them. It’s good for my soul to do this. I think it also reassures the family that I believed in their case. Although it’s not why I make the call, I also know it helps paint a favorable light in the eyes of the family and anyone they talk to about the good things that lawyers do indeed do. Just caring can go a long way. You guys have a fantastic and safe weekend. Mitch